In this episode of Workforce on Deck, Improv's Dr. Sarah Inman and Vince Jackson sat down at UKG Aspire with TestAssure's VP of Sales, Austin Gritters, and (now) Chief Revenue Officer at Workerbee, Dylan Riley. Workerbee is a partner offering of TestAssure, connecting companies with on-demand, pre-vetted corporate software experts facilitating flexible engagements for various software needs.

They dive into some of the challenges around testing at all phases of a WFM implementation and discuss how automated testing can assist with identifying and resolving issues, allowing a quicker and more solid implementation. If you want to be more confident in your implementation and reduce risk, it is worth a listen!!

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TestAssure is a comprehensive automated testing platform for your WFM solution. Test faster, go live sooner, and maintain ongoing pay compliance.

TestAssure has been in the WFM space for over 20 years. Their innovative testing automation tool eliminates manual testing bottlenecks and streamlines disruptive updates. With TestAssure's subscription-based model, change isn't a challenge — it’s your opportunity for growth. In our constantly evolving industry, we at Improv believe you deserve the freedom to adapt to change on your terms and achieve your unique version of success at any time.

Alongside TestAssure, Improv is committed to making a positive impact — not just on an organization’s software and systems, but on its people. Avoid legal risks, set a higher industry standard, and build a happier, more successful workforce through accelerated go-lives and enhanced operational efficiency.

Automated testing with TestAssure & Improv gets you there!

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*Note: Podcast recorded November 2024. Dylan is no longer the CRO at TestAssure and now serves as the CRO at Workerbee.

In this episode of Workforce on Deck, Improv's Dr. Sarah Inman, Vince Jackson, and repeat guest Meredith Johnson explore common post-implementation challenges organizations encounter after WFM and HCM software go-live. They discuss frequent issues such as user adoption difficulties, unforeseen configuration challenges, and the challenging transition from dedicated implementation support to standard vendor support.

The conversation highlights the significant value Concierge Care support services offer, emphasizing personalized assistance, quicker response times, and strategic guidance. The team underscores the importance of proactive planning and regular evaluations to ensure continued system effectiveness and organizational efficiency.

Listeners will also learn about real-world examples demonstrating how dedicated support services have helped organizations quickly address critical issues, improve system utilization, and avoid costly compliance pitfalls. The discussion sets the stage for future episodes addressing the evolving landscape of managed services and strategic support services.

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The tables are turned: Dr. Inman interviews Vince, delving into the world of retail and exploring Vince’s professional journey, technology, best practices, culture, and more. They share real-life examples and offer insights that others can adopt and adapt. As always, the conversation comes back to workforce management—and how harnessing insights and technology ultimately provides the tools you need to drive success for yourself and your business.