Matt Talks Hospitality: Real conversations for innovative hoteliers Podcast Por Powered by mews.com arte de portada

Matt Talks Hospitality: Real conversations for innovative hoteliers

Matt Talks Hospitality: Real conversations for innovative hoteliers

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Matt Talks Hospitality is a podcast for hoteliers who want to understand the technology, ideas and people shaping modern hospitality. Hosted by Mews CEO Matt Welle, each episode explores the tools, challenges and decisions behind how hotels work – and how they keep getting better. All episodes available here: https://hubs.ly/Q0350wrf0 Meet Matt beyond the podcast: https://www.linkedin.com/in/matthijswelle/Copyrights © 2026 All Rights Reserved by MEWS Economía Gestión Gestión y Liderazgo
Episodios
  • What hotel SOPs can never teach, with Miru Schuurman of Amrâth Hotels

    What hotel SOPs can never teach, with Miru Schuurman of Amrâth Hotels
    Apr 8 2026
    The best guest experiences don’t come from SOPs. Hotels invest in training programs, but the moments guests talk about long after checkout are rarely the ones anyone planned for. Miru Schuurman, Guest Performance & Product Quality Manager at Amrâth Hotels, shares how too much structure can create staff that sticks to scripts instead of reading rooms, and what that can cost you on OTA ratings.
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    31 m
  • Profit vs property management with AAHOA’s Chairman Kamalesh (KP) Patel

    Profit vs property management with AAHOA’s Chairman Kamalesh (KP) Patel
    Apr 1 2026
    Is it time we thought about the PMS as profit, not property management? Asian American Hotel Owners Association (AAHOA) represents nearly 20,000 hotel owners who operate 60% of all hotels in the US. Mews has recently become AAHOA’s official PMS. The association’s Chairman, Kamalesh (KP) Patel, joins Matt to talk about the partnership’s impact, along with why technology is now a profit decision, especially if you’re an independent hotelier.
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    30 m
  • Aparthotel playbook and mindful check-ins with Guido Lips of The July

    Aparthotel playbook and mindful check-ins with Guido Lips of The July
    Mar 25 2026
    What makes your guests return? And why do some stays become stories people keep telling instead of just rating? Guido Lips has the answers to this. He is the Co-founder and Head of Guest Experience and Culture at The July, a group of unique aparthotels that blend hotel service with the feeling of living in a neighborhood. Guido joins Matt to talk aparthotels, mindful check-ins and what it takes to make guests feel like they belong.
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    32 m
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