Episodios

  • EP43 Understanding AML-CTF in WA Real Estate: A Guide for Agents, Buyers & Sellers

    EP43 Understanding AML-CTF in WA Real Estate: A Guide for Agents, Buyers & Sellers
    Jun 18 2025
    This week on the WA Property Q&A, Peter Fletcher welcomes back Ches Rafferty to discuss the significant changes brought about by AML-CTF (Anti-Money Laundering and Counter-Terrorism Financing) regulations impacting Western Australian real estate agents and conveyancers. Ches clarifies the complexities of these new rules, effective July 1st, 2026, emphasizing the importance of customer due diligence and suspicious matter reporting. He explains the need for real estate professionals to verify the identities of buyers and sellers, outlining the potential consequences of non-compliance – hefty fines reaching millions of dollars. While acknowledging privacy concerns, Ches stresses the crucial role of these regulations in preventing serious crimes like drug trafficking and human exploitation. He also highlights the upcoming release of detailed guidelines from AUSTRAC in January 2026, advising listeners to begin their education and planning now, but to avoid rushing into costly solutions before the guidelines are released.Key Takeaways:AML-CTF regulations require real estate agents and conveyancers to implement comprehensive compliance programs by July 1st, 2026.Customer due diligence, including identity verification and checks against sanctions and politically exposed persons lists, is mandatory.Suspicious matter reports must be filed with AUSTRAC when unusual behavior is detected, even if it's a "mate" involved in the transaction. Non-compliance carries severe penalties, including substantial fines and potential business closure.Detailed AUSTRAC guidelines will be released in January 2026; professionals should begin educating themselves and planning their compliance strategy now.Understanding AML-CTF in WA PropertyWhat is AML-CTF? AML-CTF stands for Anti-Money Laundering and Counter-Terrorism Financing. It's a federal act expanding regulations to minimize money laundering and terrorism funding in various sectors, including real estate. This impacts real estate agents and conveyancers (but not property managers) from July 1st, 2026.Impact on Real Estate Agents and Conveyancers: All real estate agents and conveyancers must implement an AML-CTF program, conduct customer due diligence (identifying buyers), and file suspicious matter reports (SMRs) with AUSTRAC if buyer behavior seems suspicious. Detailed guidelines from AUSTRAC are expected in January 2026.Customer Due Diligence: This involves verifying the identity of buyers and sellers, checking against money laundering and terrorism lists. While the exact timing isn't fully defined yet, it's likely required upon offer submission. Refusal to comply with identity verification can result in the agent or conveyancer refusing to proceed with the transaction. It's not the agent's responsibility to prevent transactions, but they must still proceed with due diligence and reporting of suspicious activity. "Tipping off" is illegal, thus even if you are suspicious the transaction still proceeds.Verification and Safe Harbor: Verification platforms can help real estate agents and conveyancers meet their obligations. While these platforms can provide evidence of due diligence, they do not provide absolute safe harbor; the business retains ultimate responsibility. Comprehensive record-keeping is crucial. Ongoing due diligence is generally only required for clients with frequent transactions, like professional property buyers.Source of Funds: While not always required, scrutiny of funds increases if the source seems unusual (e.g., a sudden shift from financing to cash). Suspicious activity needs to be reported.Penalties for Non-Compliance: Non-compliance carries significant penalties, including criminal charges, fines up to $6 million for individuals and $24 million for businesses, and daily penalties for failure to enroll. Record-keeping is crucial to demonstrate due diligence and avoid penalties.Educate yourself and your staff on AML-CTF regulations.Start planning your compliance strategy now; don't wait until June 2026.Enroll with AUSTRAC as soon as possible after January 2026.Consider using a reputable compliance platform to assist with due diligence and reporting.Implement robust record-keeping procedures.Develop clear processes for identifying and reporting suspicious activity.Implement an AML-CTF compliance programLinks and Resources: AUSTRAC - Summary of AML/CTF obligations for tranche 2 entitiesScantek - AML/CTF platform expressions of interestScantek - Real estate agents, here’s what you need to know about the upcoming AML/CTF Tranche 2 changesVisit the AUSTRAC website to learn more about AML-CTF compliance requirements. Start researching technology and service providers to assist with your compliance program now, don't wait until the last minute. Begin your preparations today to ensure a smooth transition and avoid the significant penalties associated with non-compliance.
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    54 m
  • EP42 Navigating Strata Management: Insightful Tips from Nikki D'Agostino

    EP42 Navigating Strata Management: Insightful Tips from Nikki D'Agostino
    Apr 23 2025

    In this episode of WA Property Q&A, we welcome back Nikki D’Agostino, co-owner of Rezzi Strata. With decades of experience in the industry, Nikki shares insights into the complexities of strata management, from handling large-scale developments to guiding residential property owners. She also discussed the importance of proper governance, industry regulations, and the evolving role of strata managers in Western Australia.

    Key Topics in this episode:

    • The complexities of managing mixed-use strata developments
    • The importance of education and certification in strata management
    • Differences between residential and commercial strata schemes
    • Common issues residential strata owners face, including property modifications
    • How Rezzi Strata is adapting to rapid growth and industry challenges

    She discussed the importance of proper legislation, licensing, and industry advocacy, emphasizing structured budgets and bylaws in strata management. Nikki highlights how strata setups impact financial responsibilities, with grouped budgets differentiating costs for hotel operators, residential owners, and commercial tenants.

    She also notes the challenges property owners face, particularly in smaller residential developments, where many are unfamiliar with strata rules, such as requiring approval for modifications like patio installations. The conversation underscores the importance of clear regulations, well-implemented software systems, and professional expertise in managing strata properties efficiently.

    00:00 Introduction to WA Property Q&A

    00:48 Meet Nikki: Strata Management Expert

    01:23 Complexities of Strata Management

    04:46 Navigating Strata Approvals

    14:00 Understanding Strata Levies and Costs

    19:27 Reserve Funds and Long-term Planning

    24:26 Strata Loan and Levies Explained

    25:41 Unexpected Maintenance Costs

    26:39 Importance of Proactive Maintenance

    30:19 Strata Living: Pros and Cons

    32:52 Common Questions and Issues in Strata

    34:54 Parking Problems in Strata Complexes

    41:09 Final Thoughts and Advice

    #StrataManagementWA, #NikkiDAgostino, #RealEstateWA

    Visit our website: https://rezzi.com.au/

    Subscribe on these channels:

    Apple Podcast - https://podcasts.apple.com/us/podcast/the-wa-property-q-a/id1698464149

    Spotify - https://open.spotify.com/show/31Nnigbr2rHmUffkEUxRWY

    Podchaser: https://www.podchaser.com/podcasts/the-wa-property-qa-5401298
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    46 m
  • EP41 Choosing property management software: A conversation with Michelle Rigg.

    EP41 Choosing property management software: A conversation with Michelle Rigg.
    Mar 26 2025

    In this episode of WA Property Q&A, I sat down with Michelle Rigg, General Manager of Rentwest Property Solutions, to discuss the complexities of property management software. We covered Rentwest's journey from using VaultRE, Colmeo, to PropertyMe, and the challenges faced along the way. Michelle shares valuable insights into the decision-making process, implementation hurdles, and the importance of automation in property management systems. Tune in to gain a deeper understanding of property management in Western Australia and the future of property management software.

    00:00 Introduction to WA Property Q&A

    00:47 Meet Michelle Rigg from Rentwest Solutions

    02:37 Discussing Software Choices for Property Management

    03:58 Experience with Volt RE

    09:31 Transition to Colmeo

    11:57 Challenges with Colmeo

    19:54 Future of Property Management Software

    22:58 The Decision to Change Programs

    23:26 Team Involvement and Considerations

    24:25 Choosing Property Me Over Property Tree

    27:50 Transition Challenges and Manual Processes

    34:14 Reflections and Future Goals

    42:45 Conclusion and Contact Information

    Visit our website: https://rezzi.com.au/

    Subscribe on these channels:

    Apple Podcast - https://podcasts.apple.com/us/podcast/the-wa-property-q-a/id1698464149

    Spotify - https://open.spotify.com/show/31Nnigbr2rHmUffkEUxRWY

    Podchaser: https://www.podchaser.com/podcasts/the-wa-property-qa-5401298
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    46 m
  • EP40 Navigating Strata Management in WA with Nikki D'Agostino

    EP40 Navigating Strata Management in WA with Nikki D'Agostino
    Jan 28 2025

    In this episode of WA Property Q&A Podcast, Nikki D’Agostino joins us once again, this time, not only as a guest, but also business partner and discuss the intricacies of strata management in Western Australia.

    Key points:

    • Learn about the current lack of regulations for strata managers,
    • the importance of transparency in commissions,
    • the potential for reform within the industry.
    • Discover how developers can better manage initial levies,
    • the role of 10-year maintenance plans, and i
    • innovative ways to redevelop older properties.

    Be sure to watch the full episode on YouTube and subscribe on your favorite podcast platforms. We hope you enjoy this conversation.

    Chapters:

    00:00 Introduction to WA Property Q&A

    00:47 Meet Nikki D'Agostino: New Business Partner

    01:21 Motivation behind starting a strata management business

    01:59 Industry changes and media focus

    02:59 Lack of regulation in WA strata management

    04:00 Upcoming educational requirements

    05:29 Proposals for licensing and regulation

    17:43 Challenges in strata management communication

    21:07 Technological solutions and relationship building

    22:08 Optimal council size for effective management

    22:32 Communication strategies for strata management

    24:06 Role of real estate agents in strata management

    25:47 Controversy over strata manager commissions

    31:05 Developers' influence in strata management

    33:21 Importance of 10-Year maintenance plans

    35:16 Revitalizing Older Buildings

    40:09 Funding and grants for strata improvements

    42:28 Conclusion and Future Prospects

    Links and Resources:

    • Rezzi
    • Peter Fletcher on LinkedIn

    Subscribe on these channels:

    • Apple Podcasts
    • Spotify
    • Podchaser
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    45 m
  • EP39 Exploring PropTech with Peter Schravemade: Innovations and Insights

    EP39 Exploring PropTech with Peter Schravemade: Innovations and Insights
    Oct 31 2024

    In this episode of the WA Property Q&A, join host Peter Fletcher as he delves into the innovative world of PropTech with guest Peter Schravemade. Explore the REACH program's pivotal role in advancing new property technologies and learn about significant players like DocuSign, Box Brownie, and Tappi.

    Discover how groundbreaking fashion and smartphone technologies are transforming traditional processes and home renovations through precision tools like LiDAR. Follow a personal journey from property development to tech innovation, touching on smart home advancements and customized CRM systems.

    Gain invaluable insights into the challenges and breakthroughs in tech adoption, from AI chatbots to anti-money laundering technologies, and the significance of maintaining the human touch in real estate transactions. Enjoy real-world feedback and industry trends captured from REBar Camp events, fostering genuine conversations and grassroots solutions in a relaxed setting.

    Chapters:

    00:00 Introduction to WA Property Q&A

    00:48 Meet Peter Schravemade: Managing Partner of REACH

    01:54 Understanding the REACH Program

    04:31 Investing in property technology

    08:45 Innovative tech in real estate

    15:01 From property to tech: Peter's journey

    18:46 SensorGlobal: Revolutionizing property management

    20:26 The rise of smart homes in real estate

    24:40 Cold approaches and investment filters

    27:18 Trends shaping tech and innovation

    34:10 The future of AI chatbots

    39:54 The value of REbar camps

    43:55 Conclusion and final thoughts

    Links and Resources:

    · Rezzi

    · Peter Fletcher on LinkedIn

    · Peter Schravemade on LinkedIn

    Subscribe on these channels:

    · Apple Podcasts

    · Spotify

    · Podchaser
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    45 m
  • EP38 Building a Special Culture: Michelle Rigg's Approach to Property Management

    EP38 Building a Special Culture: Michelle Rigg's Approach to Property Management
    Oct 22 2024

    In this episode of the WA Property Q&A podcast, host Peter Fletcher interviews Michelle Rigg, the General Manager of RentWest, a property management company in Western Australia. They discuss various aspects of

    · property management, including the history and growth of RentWest,

    · the unique company culture that prioritizes customer experience over traditional KPIs,

    · and how they use technology like Airtable and Kolmeo to streamline their workflows.

    Michelle elaborates on their innovative approaches, such as the trial of a four-day workweek, and the significant role of trust and open communication within the team. They also touch on challenges, the benefits of AI in property management, and the future of the industry.

    Chapters:

    00:00 Introduction to WA Property Q&A

    00:48 Meet Michelle Rigg: General Manager of RentWest

    01:40 Michelle's journey in real estate

    03:39 The Philosophy of RentWest

    06:23 Challenges and innovations in property management

    16:21 The four-day work week experiment

    21:03 Career flexibility and individual conversations

    22:13 Measuring productivity and customer experience

    23:42 Financial performance and software challenges

    25:51 The four-day work week and team dynamics

    27:41 Trust and team efficiency

    32:17 Kolmeo software and client experience

    40:14 Future of property management and AI integration

    42:29 Conclusion and contact information

    Links and Resources:

    · Rezzi

    · Peter Fletcher on LinkedIn

    · RentWest website

    Subscribe on these channels:

    · Apple Podcasts

    · Spotify

    · Podchaser
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    47 m
  • EP37 Transformations in Real Estate: A Conversation with Michael Keil

    EP37 Transformations in Real Estate: A Conversation with Michael Keil
    Oct 15 2024

    In this episode of the WA Property Q&A podcast, host Peter Fletcher interviews Michael Keil, an experienced real estate agent in Western Australia. Michael shares his journey from starting out in the industry at the age of 18 to becoming a successful real estate professional. He discusses his experiences working in various locales like South Perth, Belmont, and Kalgoorlie, and details his ventures in setting up different real estate businesses including Porter Matthews Belmont and michaelkeil.com.

    Michael also opens up about the challenges and decisions that led him to join The Agency, where he continues to thrive today. Listeners will gain insights into the dynamics of the WA property market, the importance of selecting the right professional path, and the complexities of managing a real estate business. Michael's story underscores the value of adapting and making strategic choices to achieve a balanced and fulfilling career.

    Be sure to listen to the full episode or watch the video on YouTube.

    Chapters:

    00:00 Introduction to WA Property Q&A

    00:48 Meet Michael Keel: A real estate veteran

    01:48 Michael's early career struggles

    03:26 Transition to Belmont and career growth

    04:20 Family influence and real estate success

    11:06 Porter Matthews: The beginning

    26:48 Travel and new opportunities

    31:37 Reflecting on tough times

    32:16 Kalgoorlie success stories

    32:52 Joining Brown James and AusNet

    35:08 The Kalgoorlie kid's rise

    37:47 Return to Perth and Career Moves

    38:32 Realty executives and new beginnings

    41:01 Launching MichaelKeel.com

    44:27 Balancing business and family

    49:39 Transition to The Agency

    55:19 Final thoughts and advice

    01:02:42 Conclusion and wrap-up

    Links and Resources:

    · Rezzi

    · Peter Fletcher on LinkedIn

    · Michael Keil Website

    · Michael Keil on Linkedin

    Subscribe on these channels:

    · Apple Podcasts

    · Spotify

    · Podchaser
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    1 h y 4 m
  • EP36 Challenges and Triumphs: Christina Mandanici on Property and Peaks

    EP36 Challenges and Triumphs: Christina Mandanici on Property and Peaks
    Oct 8 2024

    Dreams and adventures often take a back seat for many business owners. It’s that elusive work-life balance that always seem to be the challenge for most entrepreneurs, but not for Christina Mandanici.

    In this episode of the WA Property Q&A podcast, we are joined by Christina Mandinici, co-founder of Paddington Realty, discussing her experience in the WA real estate market and personal journey from Melbourne to Perth. Christina shares insights into managing a family-oriented business, challenges in property management, and her adventurous trek to Everest Base Camp. She recounts the trials and triumphs of the expedition, highlighting her resolve and future aspirations including climbs at Mount Kinabalu and Mount Kilimanjaro.

    Be sure to listen to the full episode or watch the video on YouTube to learn how Christina manages family, business, and that dream climb to the highest peak in the world.

    Chapters:

    00:00 Introduction to WA Property Q&A

    00:47 Meet Christina Mandinici

    01:35 Christina's journey from Melbourne to Perth

    03:50 Christina's career and education

    06:29 Starting Paddington Realty

    10:51 Balancing family and business

    12:26 Challenges and rewards in property management

    16:23 Everest Base Camp adventure

    21:22 The journey begins: From Looklett to Monjo

    22:11 Challenges on the Namche Hill

    24:59 The Rockcident: A major setback

    28:32 Reaching Everest Base Camp

    29:26 Life at Base Camp

    37:50 The descent and return to Perth

    39:20 Post-Adventure reflections

    43:28 What's Next: Future adventures

    Links and Resources:

    · Rezzi

    · Paddington Realty

    · Peter Fletcher on LinkedIn

    · Paddington Realty on LinkedIn

    Subscribe on these channels:

    · Apple Podcasts

    · Spotify

    · Podchaser
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    45 m