Only have time to listen in bite-sized chunks? Skip straight to the parts of the podcast most relevant to you:

• Legal operations’ most common role. (6:21)
• Legal operations can assist with taking a portfolio approach to law firm services. (13:06)
• The other roles that legal operations can take on in legal department management. (15:49)
• Tips on how to better leverage legal operations as a strategic partner. (28:35)

In this installment of the Strategic GC Podcast, Gartner advisor Roxanne Rogers and host Alissa Lugo discuss how legal operations can be a strategic partner to the general counsel (GC). To better utilize legal operations, GC should:

• Understand the role legal operations have traditionally played.
• Utilize legal operations for workload and external provider management.
• Include legal operations when setting legal department strategy.

Roxanne Rogers is a Gartner advisory director and helps general counsel (GC) improve their department management and operations. Roxanne serves as a trusted advisor to legal leaders focused on strategic planning, workload allocation, process refinement and legal staff development. She has been working with GC for eight years. Roxanne also helps GC develop multiyear strategic roadmaps, conduct legal staff workload assessments, identify outside counsel cost-saving opportunities and develop competency models.

Only have time to listen in bite-sized chunks? Skip straight to the parts of the podcast most relevant to you:

• How to update risk monitoring systems. (6:03)
• Why is the FCPA and compliance monitoring and analytics under scrutiny? (10:40)
• How can AI and other technologies help with risk monitoring and detection. (12:31)
• Tips on implementing the DOJ’s guidance on incentive compensation structures. (14:46)
• Tips on implementing the DOJ’s and the FTC’s guidance on messaging apps and collaboration tools guidance. (20:19)

The U.S. Department of Justice (DOJ) has upped the ante on compliance program effectiveness with a wave of guidance issued since 2022. Legal and compliance leaders would benefit from assessing and improving three key priorities outlined by the DOJ:

• Update risk monitoring systems
• Incorporate incentives into compensation structures to foster compliance culture and establish clawback policies
• Establish policies and procedures to preserve communications and data from messaging and collaboration tools and personal devices that are used for business purposes

In this installment of the Strategic GC Podcast, Gartner analyst Lauren Kornutick and host Alissa Lugo discuss how leaders can improve compliance program effectiveness based on DOJ guidance. It includes three areas to prioritize, how to assess compliance program effectiveness, as well as case studies from QBE, AbbVie and Intel on progressive risk assessment and monitoring practices.

Only have time to listen in bite-sized chunks? Skip straight to the parts of the podcast most relevant to you:

• What does it mean to be an effective GC (2:56)
• How can GC navigate and prioritize various role expectations (4:30)
• Tips for how GC can form and strength relationships with key stakeholders (7:27)
• How should GC handle tricky relationships (11:49)
• Tips on how the GC assess the capabilities of the legal department (13:57)
• Quick wins the GC can take during the initial transition period (17:20)

Transitioning into a new general counsel (GC) role is critical and challenging. To be successful, a new GC should focus on three areas.

• Understand the expectations of the GC role at their organization
• Form key relationships with the board, executive team, business partners and legal department staff
• Assess the legal department’s maturity, capabilities and processes

In this installment of the Strategic GC Podcast, Gartner research leader Abbott Martin and host Alissa Lugo discuss how new GC can focus on key steps to start their transitions off strong. It includes three areas to focus on, some insights gained from clients navigating these transitions, as well as some quick wins GC can take to signal willingness to be a strategic partner.