Episodios

  • #171 - Rethinking The Warranty Period
    Jun 7 2024
    Hey, my friends. Welcome back to another episode of the Sprinkler Nerd Show. I'm your host, Andy Humphrey. This is episode X Y Z, because I honestly can't remember. Coming to you from my truck. We could call this an episode of truck talk, which I did, more towards the beginning of this show, not as of recent. And I am actually on my way to Chicago today. For a bunch of different events and business opportunities. And I had a couple things that were on my mind this week that I wanted share with you guys as it relates to service calls and warranty Andy just a few sort of future casting ideas about warranty that particularly came to my mind this morning. And I thought let's see. I thought I would start with I thought I would start with how you communicate with your clients. And this probably relates more to service clients, service calls, but could could relate to construction, but let let's look at it through a service call lens. And I had firsthand experience with this with a company in my hometown because my water tank failed. Still not exactly sure. The service guy actually came just yet this morning. I'm still not exactly sure what is wrong with it. I built my house in 2018. It is not a, you know, fine custom craft home. But it's also not a builder's choice, model home or or something on the low end. It's probably mid range. And What's interesting, I'll I'll get to this a bit later is this is not the first appliance that has failed in a six year old home. Let's just let's just put that out there. Not the first appliance that's failed. I'll give you the rest of the story here in a moment. And yesterday, actually, it was last night. My daughter came home, from her volleyball practice. It was late, let's say, 9, 9:30. And, she showers after practice, of course, and then she doesn't shower in the morning, and she goes, take a shower. And she comes down after she takes a shower, and she's like, hey. I I couldn't get the hot water on. The hot water's not working. Scratch my head. Andy I'm just thinking, okay. That's weird. Maybe there's something up with your, you know, your your shower. And then my wife said, you know what? I just washed my face before bed. And, yeah, I noticed that the water wasn't hot. So I, of course, would rather just jump into bed. It's 9:30 a night. I went down into the basement, looked at the hot water heater, and the water was definitely not hot. I looked at where the cord was plugged in to the outlet, Andy I then went to the breaker box. All the breakers were fine, but there was no power to the heater. So I, looked at where it was plugged in. It actually plugs into an electrical outlet right above it in the ceiling Andy thought, okay. Well, there's no power to this outlet. Why would there be no power to the outlet? Well, there must be something on this circuit that has a GFI that's tripped. It's my first thought. GFI must be something on this circuit that has a GFI and looking around the room. This is in our storage, storage room in the basement. It's not finished. But it's not, you know, a dungeon either. It's just a typical probably nine foot ceiling, storage room in their basement. Andy we have an air filtration system that is, attached to our forced air. Andy I'm looking up and I see its plug Andy its plug goes into the receptacle and the receptacle, sure enough, has a GFI on it. I unplug it. I hit the reset button. The little green light comes back on, and I'm thinking, yes. I am back in business. Andy just on the the problem. Cool. Plugged everything back in. Turned off the water heater, plugged it in, turned the pass back on. It starts automatically. I hear it fire up. I hear the exhaust fan kick in. And then 45 seconds later, pop. There goes the GFI again. Like, shit. What in the world is going on here? So then, of course, I did the whole the whole shebang over again, reset the GFI was hoping was hoping it would work, turned the hot water heater back on, and then sure enough, 40 seconds later, blew the GFI again. And this is, you know, by now, probably 10 o'clock at night. I don't want to fuck around with this anymore. So I just I let it be thought I had thought I had solved it with a GFI, but I couldn't solve the reason that the hot water tank was tripping it, and there was a little bit of water dripping out of the bottom into the basin. And I'm just thinking, alright. You know what? I'd better just bring in the professional. Wouldn't it be nice if if our clients always thought that about you guys? Let me not mess around with this myself. Let me bring in the true irrigation professional. And we know a lot do, but it's interesting that some don't until they farce around with it for 2 days. And only then do they call you guys in? And then they stand over your shoulder, and then they complain about here, about the price, Andy then they say, oh, that was it. Oh, I could have done that myself. Of course, I'm just making, making fun here. Andy we know some clients are like ...
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    28 m
  • #170 - Turn Water into Money (replay)
    May 24 2024
    Andy Humphrey Microphone, checka, a 12 checka. Do I gotta check? I gotta check. Check. Looking good out here, guys. Another's day, Andy on the water. I was just gonna record a little intro today. Andy so let me let me back up. I am taking my sailboat, which is a 1961 Alberg 35 happens to be hull number 2. So 63 three years old and I keep her in Northport, and then I bring her down to the Grand Travers Yacht Club at the bottom of West Grand Travers Bay in Traverse City. So that's what I'm doing today. I'm under power, but also have the genoa up because I'm kinda have the wind on my quarter and maintaining about 6 knots with the iron jib, AKA, the engine. This engine is an atomic 4 original gasoline engine, which you don't see very often on sailboats, have converted to diesel. So that might be TMI, but, that's where I am at the moment. And what I wanted to do today was just probably well, I am going to replay an episode, which I don't do very often. But I had a moment to kinda go through the archives and, stumbled across or the one that caught my attention was a conversation I had with Paul Bassett about thinking of water in terms of dollars. And sometimes gallons don't mean that much to end users or sometimes that it doesn't mean that much to most of us, but when you turn it into dollars, I think it can be more substantial. And Andy now that I've said that out loud, I think it can go both ways. If somebody's water bill is just kinda throwing this out there as an idea, it's less than a $100 a month, that might not be enough to cause change in behavior. But perhaps if they knew that they used, just again, picking a number, a 100,000 gallons, that might seem like a lot of water. So I think it might be I think the way we look at water is trying to find the greater, the greatest, impact or the greatest number that stand out. So it's either going to be gallons, like a 100,000 gallons, or maybe it's going to be dollars, like somebody spending $3000 month. And it just doesn't it's it's not really out there today. You can run your own math, but name me a controller that reports gallons in terms of dollars. You know, that that really should be sent to clients as a a report either daily, weekly, monthly, but at least it should be displaying inside the control platform Andy even perhaps at the controller, what is your consumption in dollars and cents. So that's, I'm gonna play an episode from last year, replanned episode from last year with a conversation with my good friend, Paul Bassett, about thinking of water in terms of dollars. Hope you guys enjoy. Have an awesome weekend, and we'll see you next week on another episode. Paul Bassett Hey, Drew. Andy Humphrey Paul, good morning. Paul Bassett Good morning to you, buddy. Andy Humphrey How's your day going? Paul Bassett It's going great today. Thanks. Andy Humphrey Okay. Paul Bassett Friday. Andy Humphrey Heck yeah. I was thinking about you this morning because of the concept of turning water into dollars that I was thinking about Andy thought we could just brain share about that concept. Paul Bassett I like that. Andy Humphrey So yesterday, I moderated a webinar with Ben Coffee at WeatherTrack in Max Moreno, who's the VP of Sales for harvest landscape Andy Max uses water budgets as a part of his daily business practice. And the more I started thinking about water budgets, It's really a concept of a budget Andy a budget entails finances and money. And what I think is so fascinating is that we all, you know, in this industry, when I say we, I I'm generalizing here. Most people talk about run time, number 1, you know, how long should I run my sprinklers in the form of time? And then kind of at the next level, people talk about how much water am I gonna use? What's the gallons? What's the volume? Either gallons per minute, gallons per day, per cycle per year, per month, But then what we really don't talk much about is what does the dollars mean? How how can we convert that to dollars and cents and why do we not use that as a discussion point more often. Paul Bassett You're right. I mean, it's something that I think should be discussed with the end user client because in in almost any other utility consumption, it is discussed in dollars and cost. I don't know why the water is slower to transition to that, so I think it's a good place to be for us, Sandy, because it will allow us to kind of be a differentiator or or what we teach others to allow them to be a differentiator. Andy Humphrey If you are an irrigation professional, old or new, who designs, installs, or maintains high end residential, commercial, or municipal properties. Andy you wanna use technology to improve your business to get a leg up on your competition, even if you're an old school irrigator from days of hydraulic systems, this show is for you. I I think that If we're only now starting to talk about the dollars, I feel like what we need to do is put the dollars out there first. So with the, let's say...
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    17 m
  • #169 - Understanding Google's Algorithm and SEO Optimization with Spencer Haws
    May 15 2024
    In this episode, Andy Humphrey plays a recorded live event with Spencer Haws from the Seller's Summit conference, the importance of website ranking, and managing multiple businesses. Spencer delves into Google's algorithm changes, AI's role in search, and diversifying platform presence. He discusses the significance of internal link structure, creating a fast-loading website, and standardizing publishing processes. He also explores content strategies, optimizing content, and tactics to boost revenue. CHAPTERS: (0:00) Introduction and discussion about Seller's Summit conference (5:06) Importance of having a website and ranking on Google (10:18) Discussion on managing multiple businesses and focusing on nichepursuits.com (17:42) Understanding Google's algorithm changes and the role of AI in search (19:31) Diversifying platform presence and cleaning up old content for better SEO (23:16) Restructuring your site and the importance of internal link structure (25:17) Creating a professional and fast-loading website and standardizing publishing processes (30:31) Content strategy: what to publish, using Google search console for keyword insights (35:00) Updating content regularly for SEO and process of optimizing content (37:18) Optimizing your site to boost revenue and tactics for increasing revenue KEY POINTS: Spencer Haas shared his experience of scaling website traffic by publishing a significant amount of content, revealing that he increased his output to over 1000 articles in a year which led to a traffic boost from 100-200k views a month to 700-800k.He emphasized the importance of updating old content and optimizing new content with a focus on internal linking and keyword targeting to improve SEO and Google rankings.Spencer's approach to content resulted in substantial revenue growth, where display ad revenue alone began to cover the entire content budget, turning other income streams like product sales and affiliate marketing into pure profit. TRANSCRIPT Andy Humphrey: Hey, my friends. Welcome back to the Sprink Leonard Show. I'm your host, Andy Humphrey. This is episode 169 coming to you from the 10th floor of the Westin Hotel in Fort Lauderdale FL FLL. I'm not really sure what the second l stands for, with the airport code, FL4 Lawter Layle, Anyway, it makes me every time I I see the airport code code FL, it makes me wonder what it is or why. Andy Humphrey: I should just Google it. What's the second l? Okay. I am recording this episode here at the hotel because I'm at a conference called Seller's Summit think I've actually recorded 1 or 2 other episodes here at the conference because I come every year. It's super fun. Andy Humphrey: And if you are looking to, start your own, let's say, blog or physical product, or other kind of digital commerce style business, then, you might wanna check it out. Come down next year. Seller's summit. Dotcom Andy, learn. It's a fantastic conference for learning, meeting other new and successful digital marketers, which are often hard hard to, hard to come by. Andy Humphrey: And it's pretty fun to get a room full of other other nerds, not just sprinkler nerds, but but nerds in other, categories, other product categories, other content categories, and it's fun to get together and see what happens when all of the brains start firing at once. So I'm here this week. I I had the opportunity earlier in the week. I flew to Atlanta, Georgia on Monday to visit with the site 1 ecommerce team a super great team. And, if any of you guys that I met this week are listening to this, I really think, you know, that, you will be successful delivering the future to the market. Andy Humphrey: And I really do think that is the role of the site 1 e commerce team on the street level, the CX specialists is to deliver the future, to customers as it relates to commerce, how to order efficiently, etcetera. So congrats, say, one for building a fantastic team, and thank you for having me come speak at the event. It was really good. Andy I can't wait to see what what, what comes what happens this year from the team. And then, right after that flew down here to Fort Lauderdale, for the conference. Andy Humphrey: And then just, just today, actually, met up with my, friend, more more new friend, but, we've known each other. Justin Richards. He's AKA, the sprinkler dude, So we had the nerd and the dude Andy, had a great, great lunch at this, like, apparently a famous Wings Plus, Restaurant Andy Coral Springs, and just talked about some technology tips tool tricks, just fun stuff. And Justin's got a lot of great energy. Keep it up, Justin. Andy Humphrey: Great to to spend some time with you in person Andy look forward to to learning more together in the future, maybe collaborating on some things. And, we'll see where it goes. What I wanted to share with you on this episode is a short well, it's not short. It's probably 45 minutes of something that I recorded. Here at the conference, a speaker, his ...
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    41 m
  • #168 - Houston We Have A Pressure Problem
    May 10 2024
    Andy Humphrey: Hey, what's up, my friends? Welcome back to another episode of the Sprinkler Nerd Show. I'm your host, Andy Humphrey. Today, I'm going to share with you—how do I describe this? Andy Humphrey: A question that came into Sprinkler Supply Store for me that turns out to be, I think, some really relevant content to discuss with you guys. And I think probably most of you could relate to this question that the homeowner has. And, I wanted to tie this together in a couple of ways. Number 1, we're having a lot of success, and we have had a lot of success with software on our e-commerce site called LeadFerno. L-E-A-D F-E-R-N-O, LeadFerno, and LeadFerno is a texting tool that acts like web chat. Andy Humphrey: And so what happens is there's a little pop-up, which obviously can be annoying at times, that, on the website, to reach us, to reach customer service, but instead of chatting there, it redirects through the phone so you can use your phone and the text message feature or messenger to communicate with us. And personally, I wish more sites used this because I would say half the time when I'm on some other website using the chat feature, you know, I'm waiting for someone, let's say, for the chat to get back to me. So I have another tab open, and I don't have my volume up. And then I get distracted, and then 30 minutes go by. Andy Humphrey: And I think, oh, shoot. I had a live chat going. I forgot about it. I go back to the tab. And then the chat has ended because I didn't respond, and it just seems like web chat is good if the other person is right there and they're chatting with you quickly. But that's not always the case. Andy Humphrey: Sometimes the chat agents have to go and look something up or tell you to hold, and sometimes you have to leave your desk. You just can't sit there on chat. And so what we have found is that by using the phone as the texting tool, which it's very good at, then people can text wherever they are. You know what? If you gotta get up and get in your car and drive somewhere else, we can still text with you because you have your text device in your pocket instead of having to sit at your computer. Andy Humphrey: It's been a great way for people to send us pictures. "Hey, I need a replacement diaphragm for this valve. I don't know what valve this is. Okay, great. Send us a picture." And so LeadFerno has been an amazing tool for communicating with our customers because it doesn't require them to be locked to their computer screen. They can text through their phone. They can also save the number and text us any time. Andy Humphrey: And if you'd like to try this, go to sprinklersupplystore.com. It'll pop right up, send us a message, and that will come into our text service, which you can either manage through a web browser, or you can put the app right on your phone. Then you can text back and forth with your customer. And I think that there are probably some parallels that if you have, you could be a solo entrepreneur in the irrigation industry, and maybe that would work. But there might be some parallels for capturing leads through the website and getting back to people quickly, via LeadFerno. So check it out and, you know, give it a try. Andy Humphrey: This is not sponsored by LeadFerno. I just thought I would share because the topic for today, which is the question that this homeowner from Houston had—the inquiry came in through LeadFerno. So that's how we actually captured this. And I just thought that it would be a pretty fun way for me, specifically not to have to dream up new content to share with you. So this is a real customer inquiry that I'm going to read to you right now. Andy Humphrey: Actually, what I'm going to do is have an AI voice read this out loud so that it doesn't sound like me, and then we can talk about the response. So I'm going to roll the intro here, and then we'll get right into this question coming in from Roger in Houston. If you're old or new, who designs, installs, or maintains high-end residential, commercial, or municipal properties, and you want to use technology to improve your business to get a leg up on your competition, even if you're an old school irrigator from the days of high-olive systems, this show is for you. Roger: Hey, Andy. This is Roger from Houston. Thanks for maintaining such a helpful website for homeowners with sprinkler systems. For 26 years, we've enjoyed excellent water pressure due to our location downhill from the city's water supply. Unfortunately, this year, the pressure decreased unexpectedly, before being restored to around 80 PSI. Roger: This was sufficient to operate our sprinkler systems effectively. However, the city had to reduce the water flow to 60 PSI at the request of a few residents who are experiencing excessive pressure. This adjustment has rendered our sprinkler system, as well as my neighbors', nearly useless. This situation was confirmed by two independent sprinkler experts. Roger: From what...
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    17 m
  • #167 - HydroPixel with A.I. Andy
    May 3 2024

    In this episode, AI Andy Humphrey explains the concept of Hydropixels and their application in turf grass challenges. He shares insights on their implementation in Central Park, scaling up in major US cities, and the growth of Hydropixel solutions. The discussion also covers overcoming implementation challenges, the environmental impact, and the future of Hydropixels. It concludes with the importance of a future-focused mindset in business.

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    14 m
  • #166 - The Championship Turf
    Apr 26 2024
    Quench Soil Moisture Sensor: https://quenchplant.com/ ========== The Championship Turf: A Tale of Precision and Care In the bustling town of Riverview, where sports were the heartbeat of the community, there lay a sprawling athletic sports complex known as Champions Field. This complex wasn't just any sports venue; it boasted some of the most meticulously maintained turfgrass that athletes had ever competed on. The secret to their pristine fields lay in the hands of two sophisticated tools: Wesley, the WeatherStation, and Sam, the Soil Moisture Sensor. Wesley was perched atop a tall post, overlooking the fields with a vigilant eye. His primary task was to monitor the environmental conditions—specifically evapotranspiration rates that influence how much water the turf lost to the atmosphere. With a plethora of sensors and a sophisticated algorithm, Wesley could predict water needs for days ahead, ensuring that the groundskeepers were always one step ahead of the weather. Nestled beneath the surface of the lush green turf was Sam, who kept a low profile but played an equally crucial role. Sam's world was the root zone of the turfgrass, where he continuously monitored the moisture levels. His precise readings were vital, especially right before big games, to ensure that the turf was neither too dry—risking injury to players and damage to the grass—nor too wet, which could lead to slips and poor playing conditions. The harmony between Wesley and Sam was critical, especially during the sports season. Wesley's data helped plan the watering schedules, but it was Sam's real-time readings that often dictated immediate actions. For instance, on a day leading up to an important football match, Wesley might suggest a lighter irrigation based on a cool, cloudy forecast. However, if Sam detected that the soil moisture was lower than ideal, the irrigation system could be adjusted to deliver just the right amount of water, ensuring the turf was in optimal condition when game day arrived. The groundskeepers at Champions Field relied heavily on the data from both tools. They had a central command center where Wesley’s forecasts and Sam’s readings were displayed on big screens, allowing for quick decisions. This setup not only conserved water but also ensured that the turfgrass was always game-ready, providing a safe and competitive environment for athletes. Throughout the seasons, Champions Field hosted numerous events, from soccer tournaments to track meets. Athletes often remarked on the exceptional quality of the turf, noting how it enhanced their performance and reduced injury risks. This reputation made Riverview a preferred venue for major sporting events, drawing teams and fans from across the region. One memorable event was the national college soccer championship, held on a particularly hot and dry weekend. Thanks to Wesley’s accurate weather predictions and Sam’s diligent moisture tracking, the groundskeepers were able to implement a tailored watering program that maintained the turf's resilience and vibrancy throughout the event. The championship went off without a hitch, with players and coaches praising the excellent condition of the field. Through the story of Champions Field, we see how tools, when used in their ideal applications, can achieve results that not only meet but exceed expectations. Just as in any field, be it agriculture or athletics, the right technological tools—like Wesley and Sam—can make all the difference, turning a regular turf into a championship-grade playing field. Chapter Two: The Power of 'And' at Champions Field As the seasons changed and Champions Field continued to flourish, the complex became a beacon of innovation and teamwork, not just in sports but also in the way it was maintained. The success of the field was often attributed to the harmonious use of both Wesley, the WeatherStation, and Sam, the Soil Moisture Sensor. This collaboration illustrated the powerful concept of "And," where the integration of multiple tools led to outcomes far superior than any single tool could achieve alone. The "And" philosophy at Champions Field became particularly evident during an exceptionally challenging season. The weather was erratic—unpredictable bursts of rain followed by prolonged dry spells. The old approach of relying solely on predictable patterns was insufficient under these conditions. It was during this time that the groundskeeping team, led by veteran manager Tom Harrison, decided to fully embrace the "And" philosophy—not choosing between Wesley or Sam, but aligning their strengths to tackle the challenges ahead. Tom organized a series of strategic meetings where data from both Wesley and Sam were analyzed in tandem. Wesley provided the broader climatic trends, which included not just predictions of rain or sunshine but also detailed reports on humidity, wind, and solar radiation—all of which affected the turf's ...
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    21 m
  • #165 - Split Open (the pulse)
    Apr 19 2024

    This episode is brought to you by, PHISH, and the letter 'S'.

    'S' is for SPLIT.

    Split Open and Melt.

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    11 m
  • #163 - Irrigation System Vitals
    Apr 12 2024

    In this insightful episode, Andy and Paul reflect on their recent project, delving into the complexities and vital importance of pressure in irrigation systems, especially pertaining to a vast green rooftop. While the specifics of their project remain confidential, the co-hosts openly discuss the general scope, centered around the deployment of wireless sensors for data analytics, enabling the client to monitor conditions of the landscape more accurately.

    They outline the project's challenges, from the discovery of low water pressure on the rooftop to the absence of water meters and pressure gauges, illuminating how their technology provides the client with crucial insights previously obscured. Emphasizing the critical role of monitoring, they illustrate how their wireless sensors and dashboard platform reveal the "vital signs" of water infrastructure, much like a medical check-up reveals the health of a human body.

    Paul and Andy share anecdotes from their fieldwork, where they identified a significant leak due to a mainline break, likely caused by inadequate winterization. The revelation of this break underscored the hidden nature of water problems and the need for meticulous observation and the right tools to diagnose and manage such issues effectively.

    The episode pivots to a discussion about data collection, particularly the innovative use of wireless technology. They replaced a failing wired system with a more robust wireless one, including soil moisture sensors and water meters with both analog and digital capabilities. This transition from wired to wireless signifies a substantial improvement in monitoring and managing the system, with the potential for real-time insights and rapid problem detection.

    Throughout the podcast, the hosts compare an irrigation system's vital signs to human vital signs, with pressure transducers acting like a blood pressure monitor, providing real-time feedback on system health. They argue that knowing the pressure in an irrigation system is paramount, even more crucial than flow rates in some cases, as it can instantly signal issues such as leaks or system malfunctions.

    A central theme is the emphasis on the importance of starting diagnostics at the water source rather than the controller and the need for constant pressure monitoring to ensure system integrity. This approach could potentially transform maintenance routines and system diagnostics in the industry.

    Key takeaways and insights include:

    • The "vital signs" of irrigation systems, akin to those in medical practice, are crucial for diagnosis and management.
    • The conversion from wired to wireless systems represents a significant step forward in monitoring capabilities.
    • Real-time pressure monitoring can reveal issues that flow monitoring might not, highlighting the need for comprehensive diagnostic tools.
    • The hidden nature of water systems necessitates the adoption of visual and digital tools for accurate assessment.

    Andy and Paul's dialogue underscores their commitment to innovation and their continual learning process, as they seek to enhance their understanding and management of irrigation systems. Their hope is to develop tools that will become industry standards, ensuring that businesses can effectively manage their water systems.

    As the episode concludes, the sense of partnership and mutual respect between the two is palpable, as they look forward to their next project with anticipation. Listeners are left with a deeper appreciation for the intricacies of irrigation systems and the evolving technologies that monitor and manage them.

    Key Points:

    • The importance of pressure in monitoring irrigation and plumbing systems.
    • Discovery of a significant leak due to a mainline break on the project's large green rooftop.
    • Transition from a problematic wired system to an innovative wireless one.
    • The utility of wireless soil moisture sensors and dual water meters for both analog and digital monitoring.
    • Comparison of irrigation system diagnostics to checking human vital signs, emphasizing the crucial role of pressure transducers.
    • Importance of starting system diagnostics at the water source for accurate assessment and management.
    • The discovery that booster pumps were cycling without effectively raising the pressure, affecting rooftop irrigation performance.
    • The podcast's emphasis on continuous innovation and the application of new diagnostic tools to improve industry standards.
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    34 m