Episodios

  • Marriott CEO on Next-Gen Loyalty and Market Volatility

    Marriott CEO on Next-Gen Loyalty and Market Volatility
    May 10 2025
    In March, Marriott CEO Anthony Capuano sat down with Skift Editor-in-Chief Sarah Kopit for a session at Skift Forum India. In a wide-ranging conversation, Capuano highlighted the strength and evolution of the Bonvoy loyalty program, which now appeals beyond business travelers to include leisure guests by offering diverse and accessible rewards. He emphasized India's strategic importance, citing Marriott’s expanding footprint, a growing pipeline of hotels, and deeper localization efforts, including empowering regional teams and engaging directly with Prime Minister Modi. He also explained how live tourism, AI innovation, and cultural authenticity are critical factors shaping Marriott’s global strategy. Key Points Marriott sees India as a crucial growth market, aiming to make it its third-largest market, despite global economic uncertainties. Capuano discussed the potential impacts of a U.S. recession and highlighted the importance of maintaining strong corporate profits and employment numbers. While he acknowledged that loyalty programs were originally built for frequent corporate travelers, he explained that Bonvoy has evolved into a broader ecosystem that offers more immediate redemption opportunities like Starbucks perks and exclusive access to concerts by Taylor Swift and Beyoncé. Follow news about Marriott and the hotel business at https://skift.com/hotels Get daily updates about hotels deals around the world at https://dailylodgingreport.com/subscribe/ Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Facebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/Threads: https://www.threads.net/@skiftnewsBluesky: https://bsky.app/profile/skiftnews.bsky.socialX: https://twitter.com/skiftSubscribe to @SkiftNews and never miss an update from the travel industry.
    Más Menos
    29 m
  • The Brand That Set The Standard for Lifestyle Hotels

    The Brand That Set The Standard for Lifestyle Hotels
    May 8 2025
    In this episode of the Skift Travel Podcast, hosts Sarah Kopit and Seth Borko talk lifestyle hotels with Amar Lalvani, Executive Vice President, President & Creative Director, Lifestyle at Hyatt. They explore the evolution of The Standard brand following Lalvani's acquisition of it in 2013, its unique offerings, and how it has set the benchmark for lifestyle hotels. Lalvani shares insights on modern consumer expectations, the integration of food and beverage in hotel experiences, and the future of hospitality, particularly in Southeast Asia. Read more in-depth coverage of hotels at Skift's hotel hub. Takeaways The Standard is considered the king of lifestyle hotels. Lifestyle hotels focus on creating unique experiences for guests. Amar Lalvani emphasizes the importance of F&B integration in hotels. Consumer expectations have evolved significantly over the years. Modern lifestyle hotels must differentiate themselves in a crowded market. The Manor represents a new type of lifestyle hospitality. Guests often don't know what they want until they experience it. Southeast Asia presents unique opportunities for hotel expansion. The principles of hospitality remain constant despite changing trends. Wellness and non-alcoholic options are becoming increasingly important. Bangkok is a key international hub for tourism. The Standard brand has expanded globally with flagship properties. Travel has become an essential need for people post-COVID. The next generation travels more than previous generations. Wellness is increasingly important in hospitality. AI technology is revolutionizing the hotel industry. Loyalty programs are crucial for hotel success. Understanding guest preferences enhances loyalty. Political and economic challenges can create opportunities. The hospitality industry must adapt to changing consumer behaviors. Connect With Skift LinkedIn: ⁠https://www.linkedin.com/company/skift/⁠ WhatsApp: ⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠ Facebook: ⁠https://facebook.com/skiftnews⁠ Instagram: ⁠https://www.instagram.com/skiftnews/⁠ Threads: ⁠https://www.threads.net/@skiftnews⁠ Bluesky: ⁠https://bsky.app/profile/skiftnews.bsky.social⁠ X: ⁠https://twitter.com/skift⁠ Subscribe to ⁠@SkiftNews⁠ and never miss an update from the travel industry.
    Más Menos
    39 m
  • AlUla and the New 7,000-Year-Old Tourist Destination

    AlUla and the New 7,000-Year-Old Tourist Destination
    May 1 2025
    In today’s episode of the Skift Travel Podcast, Sarah Kopit and Seth Borko engage with Phillip Jones, CEO of AlUla, to discuss the ambitious plans for transforming AlUla into a premier tourism destination in Saudi Arabia. With a budget of $50 billion over ten years, AlUla aims to create a unique tourism ecosystem that highlights its rich history and cultural heritage. Takeaways Alula is a unique destination with 7,000 years of history. $50 billion is being invested over ten years for tourism development. Alula is ahead of other projects like Neom in terms of progress. The young workforce in Saudi Arabia is driving change in the tourism sector. 40% of the workforce in Alula's tourism sector are women. Alula aims to be a boutique destination, not mass tourism. The target audience includes intrepid explorers and luxury travelers. Alula's experiences include hot air balloon rides and zip-lining. Sustainability is a core principle in Alula's development. Alula seeks to preserve its heritage for future generations. Alula is focused on astrotourism with dark sky certification. Unique experiences in Alula include stargazing and concerts. Celebrity performances attract visitors to Alula. Conservation efforts for Arabian leopards are underway. Changing perceptions of Saudi Arabia as a safe travel destination. Access to Alula has improved with increased flights. Collaboration with local communities is essential for success. Risk-taking is necessary for innovation in tourism. Education about wildlife conservation is a priority. Alula aims to showcase its rich culture and heritage. Connect With SkiftLinkedIn: https://www.linkedin.com/company/skift/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Facebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/Threads: https://www.threads.net/@skiftnewsBluesky: https://bsky.app/profile/skiftnews.bsky.socialX: https://twitter.com/skiftSubscribe to @SkiftNews and never miss an update from the travel industry.
    Más Menos
    38 m
  • Southeast Asia's Tourism Recovery: A Deep Dive

    Southeast Asia's Tourism Recovery: A Deep Dive
    Apr 24 2025
    In this episode of the Skift Travel Podcast, guest host and Skift CEO Rafat Ali discusses the current state of tourism in Southeast Asia with experts Gary Bowerman and Hannah Pearson – hosts of The South East Asia Travel Show. They explore the impact of COVID-19 on the region's tourism recovery, the significance of Chinese travelers, pricing trends in the travel industry, and the emerging markets of India and the Middle East. The conversation also delves into the unique position of Singapore in the tourism landscape, the challenges faced by Malaysia and Indonesia in long-haul travel, and the critical role of government travel in the region's economy. The episode concludes with insights into the future outlook for Southeast Asia's travel industry amidst global economic uncertainties. This conversation explores the evolving dynamics of tourism in the Asia Pacific region, focusing on the changing relationships between countries, the challenges of visa coordination, and the impact of seasonality on travel patterns. It delves into the rise of sports and entertainment tourism, the influence of media on travel decisions, particularly through shows like The White Lotus, and the demographic challenges faced by Japan and South Korea. The discussion also touches on the best-case scenarios for Southeast Asia's tourism recovery, the affordability of travel within the region, and the implications of climate change on travel patterns. Listen to the South East Asia Travel Show: https://www.theseasiatravelshow.com/ Takeaways Southeast Asia's tourism is recovering but not fully back to pre-COVID levels. Intra-Asian travel is crucial for the region's tourism economy. Vietnam is outperforming other countries in attracting Chinese tourists. India is emerging as a significant source market for Southeast Asia. Singapore is positioning itself as a premium travel destination. Government travel plays a vital role in sustaining the tourism industry. Pricing trends in the travel sector are showing downward pressure in some areas. Malaysia and Indonesia face challenges in attracting long-haul flights. The Middle East is becoming an important two-way travel market. The global economic situation is impacting travel and tourism in Southeast Asia. Relationships in the Asia Pacific have changed significantly post-COVID. Visa coordination in Southeast Asia faces numerous challenges due to differing national interests. Seasonality in travel is influenced heavily by cultural festivals and public holidays. Sports tourism is growing, but Southeast Asia lacks major A-level events to attract visitors. Media representation, like 'The White Lotus', can significantly boost tourism interest in a region. Japan and South Korea face demographic challenges that impact their tourism markets. The best-case scenario for Southeast Asia involves increased intra-regional travel and investment. Affordability of domestic travel remains a concern in Southeast Asia, with some flights being cheaper internationally. Climate change is manifesting in extreme weather patterns that affect travel decisions in the region. Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ Threads: https://www.threads.net/@skiftnews Bluesky: https://bsky.app/profile/skiftnews.bsky.social X: https://twitter.com/skift Subscribe to @SkiftNews and never miss an update from the travel industry.
    Más Menos
    52 m
  • Minor Hotels and Strategizing for Film Tourism Success

    Minor Hotels and Strategizing for Film Tourism Success
    Apr 17 2025
    In this episode of the Skift Travel Podcast, Skift CEO Rafat Ali interviews Ian Di Tullio, the global chief commercial officer of Minor Hotels. They discuss the growth and strategy of Minor Hotels, the impact of recent events like earthquakes on the hospitality industry, and the evolving landscape of loyalty programs. Ian shares insights on market dynamics, forward bookings, and the influence of popular culture, particularly the White Lotus series, on hotel bookings and brand visibility. They discuss the impact of cinematography on hotel bookings – particularly in locations like Thailand and Sicily. He elaborates on the development of a film tourism strategy and the importance of emerging markets such as India and the Middle East. The discussion also covers the diversification of source markets, the dynamics of the luxury market in China, and the niche positioning of hotels in the U.S. Additionally, Di Tullio highlights the transformative impact of AI on operations and the company's technology acquisition strategy, as well as the ongoing dynamics between direct distribution and OTAs. The conversation concludes with insights on the future of travel in Southeast Asia. Key Takeaways Minor Hotels aims to grow from 560 to 800 properties by 2027. The company owns or leases about 70% of its hotel base. Recent earthquakes in Thailand had minimal impact on hotel infrastructure. Market dynamics are unpredictable, with erratic booking patterns observed. The White Lotus series has positively influenced hotel visibility and bookings. Loyalty programs are crucial for consumer engagement and retention. Minor Hotels is focusing on a human-centric approach to customer experience. The company is expanding its presence in Asia, particularly in India and Japan. Data and technology investments are key to enhancing loyalty programs. The hospitality industry is adapting to new consumer behaviors and preferences. Cinematography enhances the appeal of hotel locations. Film tourism can significantly boost hotel bookings. Emerging markets like India are crucial for growth. Diversification of source markets increases resilience. China's luxury market is evolving with younger consumers. Niche positioning is key for success in the US market. AI is transforming operational efficiency in hospitality. Technology acquisition is prioritized over in-house development. Direct distribution is more profitable than OTA reliance. Southeast Asia is a testing ground for future travel innovations. Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ Threads: https://www.threads.net/@skiftnews Bluesky: https://bsky.app/profile/skiftnews.bsky.social X: https://twitter.com/skift Subscribe to @SkiftNews and never miss an update from the travel industry.
    Más Menos
    54 m
  • White Lotus, Artificial Intelligence and the New Business of Luxury Travel

    White Lotus, Artificial Intelligence and the New Business of Luxury Travel
    Apr 10 2025
    Today Sarah Kopit and Seth Borko are joined by Tom Marchant from Black Tomato to delve into the evolving landscape of luxury travel. They discuss the definition of luxury, the importance of emotional connections in travel experiences, and how travel advisors play a crucial role in understanding customer needs. The conversation also touches on innovative travel experiences, partnerships, and the balance between curated and spontaneous travel. In this conversation Marchant discusses the profound impact of cultural assets and media on travel destinations, particularly how shows like 'White Lotus' influence tourism. He shares insights on scaling a luxury travel business while maintaining a personal touch, the integration of AI to enhance customer experiences, and the current economic landscape affecting luxury travel. Marchant also highlights emerging trends in the industry, such as the desire for 'earned experiences' and the search for tranquility in travel. Takeaways Luxury is about being thoughtful and personal. The definition of luxury is shifting over time. Travel experiences should evoke emotions and feelings. Understanding customer psychology is key to luxury travel. Travel advisors often act as emotional guides for clients. Unique experiences can be more valuable than traditional luxury. Innovative travel products can enhance customer experiences. Partnerships can expand the reach and offerings of travel companies. Curated experiences should allow for spontaneity. Social media influences travel choices but should not dictate them. Cultural assets like dramas can significantly influence travel destinations. Media portrayal of locations can lead to increased tourism interest. Scaling a luxury travel business requires a focus on culture and values. AI can enhance efficiency in luxury travel without replacing human connection. Luxury consumers are resilient and prioritize travel despite economic fluctuations. Travelers are increasingly seeking experiences that feel earned and meaningful. There is a growing trend towards finding silence and tranquility in travel. Connections with local cultures are becoming more important to travelers. Personal experiences in travel can profoundly impact one's perspective. Traveling with family can create unforgettable memories and connections. Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ Threads: https://www.threads.net/@skiftnews Bluesky: https://bsky.app/profile/skiftnews.bsky.social X: https://twitter.com/skift Subscribe to @SkiftNews and never miss an update from the travel industry.
    Más Menos
    59 m
  • Borders, Bans, and Bookings: Navigating U.S. Travel Right Now

    Borders, Bans, and Bookings: Navigating U.S. Travel Right Now
    Apr 3 2025
    This conversation with Skift Editors and the head of Skift Research explores the intricate relationship between economic policies, particularly those of the Trump administration, and their impact on the travel industry. The discussion delves into various factors such as travel bans, tariffs, and consumer sentiment, highlighting how these elements shape travel decisions and the overall market. The speakers analyze the current economic climate, emphasizing the uncertainty that affects consumer behavior and spending patterns, particularly among luxury travelers. They discuss the resilience of luxury travel amidst economic uncertainties, the impact of economic downturns on travel behavior, and the influence of travel advisories on international tourism. They explore the competitiveness of the U.S. as a travel destination in a global context and the ongoing uncertainty in the market, particularly in relation to consumer confidence and government policies. You can read more of Skift's coverage of the current political climate in the U.S. at our Trump 100 Days hub. Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ Threads: https://www.threads.net/@skiftnews Bluesky: https://bsky.app/profile/skiftnews.bsky.social X: https://twitter.com/skift Subscribe to @SkiftNews and never miss an update from the travel industry.
    Más Menos
    29 m
  • The Next Generation of Golden Visas

    The Next Generation of Golden Visas
    Mar 27 2025
    In this episode of the Skift Travel Podcast, Sarah Kopit and Seth Borko discuss the emerging trend of golden visas, particularly in light of U.S. President Trump's recent announcement regarding a new program in the U.S. They explore the market for these visas, the motivations behind them, and the potential risks involved. Max Tremaine, CEO of Sherpa, provides insights into the various golden visa programs available globally, their economic implications, and the role of technology in navigating visa requirements. The conversation also touches on the future of visa policies and the impact of these programs on real estate and business markets. In this conversation, Max Tremaine discusses the implications of golden visas on the economy, the future of visa programs, and the influence of political factors on visa regulations. He also explores the technological advancements in visa applications and the vision for a seamless travel experience. The discussion highlights the evolving landscape of travel documentation and the potential for a more integrated and efficient system. Takeaways Golden visas provide a pathway to residency and citizenship through economic investment. The U.S. gold card program aims for simplicity in the application process. Different countries offer varying benefits through their golden visa programs. Clients typically seek stronger passports, flexible markets, or lower taxes. The U.S. already has an EB-5 program that requires job creation for residency. There is a growing trend of electronic visas and travel authorizations globally. The demand for golden visas is influenced by the strength of the applicant's home passport. Technological advancements are making visa navigation easier for travelers. The shift towards electronic documents is changing the visa landscape. Real estate markets in the U.S. may see increased demand from golden visa holders. Dynamic economies benefit from enterprising productive people. Top cities like New York and LA will see the most benefit. Golden visas can be seen as luxury products for the wealthy. The US offers more opportunity than many other countries. Visa requirements are often reciprocal between countries. Technological advancements are making visa applications easier. Sherpa aims to create a seamless travel visa experience. AI is being used to streamline visa application processes. Travelers can expect a more integrated system in the future. The future of travel documentation is moving towards digital solutions. Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ Threads: https://www.threads.net/@skiftnews Bluesky: https://bsky.app/profile/skiftnews.bsky.social X: https://twitter.com/skift Subscribe to @SkiftNews and never miss an update from the travel industry.
    Más Menos
    37 m
adbl_web_global_use_to_activate_webcro805_stickypopup