The Shopping Revolution: Winning Customers

Michael Dart welcomes author and acclaimed Wharton professor of retail, Barbara Kahn, to discuss how leading companies like Walmart, Warby Parker, Sephora and fast fashion have grown their customer base in the past few turbulent years. How has Warby Parker been able to grow and open stores, and Sephora drawn customers away from department stores when other retailers have begun to fail? Read more in Kahn's The Shopping Revolution. Questions, suggestions, comments? Email us at [e-mail], we welcome your feedback!