The Rise of the Construction Concierge with Melissa Kennedy

In this episode, Pauline Hammerbeck of Custom Builder talks with Melissa Kennedy, president of Meadowlark Design Build in Southeast Michigan, about the evolution of project management in custom homebuilding. They discuss the rise of the “construction concierge” model, how client expectations have changed post-COVID, and strategies for delivering high-touch service without burning out your team. Melissa shares practical insights on client communication, plus tips on building strong relationships that support both project success and long-term trust.

Books Melissa recommends in this episode:

• The Gift of Criticism by Bill Neely
• The Ruthless Elimination of Hurry by John Mark Comer