The Resilient Recruiter Podcast Por Recruitment Coach Mark Whitby arte de portada

The Resilient Recruiter

The Resilient Recruiter

De: Recruitment Coach Mark Whitby
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Join "the Recruitment Coach" Mark Whitby as he and his guests unpack the secrets of what it takes to be a profitable and long-lived professional in the recruitment industry.(c) Breakthrough Coaching Ltd T/A RecruitmentCoach.com. All rights reserved. Economía Exito Profesional Gestión y Liderazgo Liderazgo
Episodios
  • How AI-First Recruiting Could Save Your Business Or Kill It, with Manan Shah

    How AI-First Recruiting Could Save Your Business Or Kill It, with Manan Shah
    Oct 2 2025
    AI isn't coming to recruitment. It's already here. And the gap between recruiters who know how to use it and those who don't is widening fast. My guest today has data proving it: recruiters adopting AI correctly are seeing up to 30% increases in GP per desk. Manan Shah is CEO and co-founder of Recruiter Flow, an AI-first recruitment operating system built for search firms, agencies, and solo practitioners doing permanent and contract placements. After accidentally discovering that recruitment agencies were "a decade behind" in tech adoption, Manan and his team have built what could be the most comprehensive AI-enabled platform for modern recruiters. This conversation gets tactical. We discuss how to run your firm with SaaS-level business intelligence, AI note-taking that structures unstructured data, job change alerts that put you in front of clients at exactly the right moment, and multichannel sequencing that lets you scale BD without adding headcount. WHAT YOU'LL LEARN: RecOps: Stop Guessing, Start Measuring Many recruitment firm owners are flying blind. They figure out salary budgets, marketing spend, and incentive structures by gut feel. Manan introduces "RecOps" (Recruitment Operations), borrowed from how SaaS companies run. It means tracking the metrics that matter. In SaaS, they know their customer lifetime value versus what they spend to acquire that customer should be 3:1. You should be spending one-third or less of what a client is worth to you on getting them. Simple, but many recruitment firms haven't made this calculation. Successful firms are now hiring operations people who aren't recruiters but keep the business running tight. Job Change Alerts: Three Opportunities From One Signal When someone in your database changes jobs or gets promoted, you get three plays. First, that person's new company often needs more hires or creates turnover when they bring in their own team. Second, their old company needs to backfill. Third, the one most people miss: that person was probably interviewing elsewhere. Build rapport, and they might tell you about the other positions they turned down. Those companies might still be hiring. Recruiter Flow monitors your database automatically and pings you when these changes happen. Multichannel Sequencing: Scale Your BD Without Adding Headcount Many agencies rely on their best billers to also do all the business development. They're making calls when they remember, sending one-off emails, maybe a LinkedIn message here and there. Nothing systematic. Recruiter Flow's multichannel sequencing lets you map out an entire BD campaign with conditional logic. Send a LinkedIn connection request. If they accept in 3 days, send a message. If not, trigger an email instead. If they open your email 3+ times but don't reply, the system creates a task for your recruiter to call them. This means your team can run sophisticated, persistent BD campaigns that would normally require hiring a dedicated BD person. EPISODE HIGHLIGHTS: How Manan accidentally discovered the recruiting agency market and why one client signed a 3-year contract after less than a year in business What "RecOps" means and why recruitment firms need to adopt SaaS-style business intelligence AI-first vs. AI-bolted-on and why your ATS needs to be rebuilt from the ground up The three categories of AI adoption: AI-native, AI-assisted, and AI-augmented How AI note-taking captures tribal knowledge and turns it into searchable intelligence Data enrichment built in: contact finder, job change alerts, executive appointment monitoring Why it's a triple opportunity when someone changes jobs MPC automation with branded landing pages and client interaction tracking What's next: 40+ AI agents in development and the ability to build your own custom agents Why AI doesn't just lift the average but widens the gap between top and bottom performers ABOUT MANAN SHAH: Manan Shah is CEO and co-founder of Recruiter Flow, serving thousands of customers globally, from solo practitioners to firms generating over $100M in annual revenue. Before founding Recruiter Flow in 2015, Manan built his first AI company in 2013, long before AI became mainstream. Connect with Manan on LinkedIn or visit recruiterflow.com CONNECT WITH MARK WHITBY: Get your free 30-minute strategy call: recruitmentcoach.com/strategy-session LinkedIn: linkedin.com/in/mwhitby Twitter: @MarkWhitby Instagram: @RecruitmentCoach Subscribe to The Resilient Recruiter for weekly insights on building a scalable, profitable recruitment business.
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  • From 100 Employees to RV Recruiting: Redefining Success on Her Terms, with Lauren Fernandez

    From 100 Employees to RV Recruiting: Redefining Success on Her Terms, with Lauren Fernandez
    Sep 25 2025
    What happens when you sell a 100-employee company at 28 and decide freedom matters more than settling down? Lauren Fernandez didn’t just dream about working from anywhere—she made it a reality. But this isn’t a glossy “digital nomad” story. It’s the unfiltered truth about building a recruiting business while navigating serious health challenges, redefining success, and realizing your best life might look nothing like others expect. Lauren is the founder of Palm Coast Staffing, a legal recruiting practice she built while traveling the U.S. in an RV. After selling her first company with 100+ employees across three states, she and her husband skipped the mortgage and bought an RV instead. In this episode, Lauren reveals her three-section daily system that creates freedom through discipline, why she believes relationships beat cold calls, and how she structured her firm to keep running through unexpected crises. Episode Outline and Highlights [2:51] From selling rocks as a kid to building and selling a 100-employee company by age 28. [8:17] Hiring over 1,000 people—and what it taught her about matching success to the individual. [13:07] Rejecting the house for an RV and a new staffing business. [15:10] The unglamorous reality behind digital nomad life. [18:23] Her three-bucket daily planning system (no tech required). [23:19] An anti-cold calling philosophy: “find people where they are.” [27:59] Why returning to the same conferences builds long-term credibility. [34:42] Combating recruiting industry distrust through authentic relationships. [38:25] Running a business while navigating her husband’s serious health diagnosis. [44:52] Why entrepreneurial lows aren’t as devastating as you think—and highs aren’t as high. On Building a Business That Serves Your Life After selling her first company, Lauren chose differently. When her husband was later diagnosed with myositis and developed stage three heart failure, their flexible model proved its worth. In her words: “Success looks different for different people at different times. Maybe right now you’re in the building phase and you can work 12 hours a day, seven days a week. But maybe in a few years you’ve got kids and success is having freedom to spend time with them while they’re young.” She asks every agency owner to reflect: “Is your company the tool to get you success, or is your company the success? Is it the means to the end or is it the end?” Her System for Freedom Through Discipline Lauren’s three-section daily planning system is simple but effective. Using a paper planner, she breaks down daily into business development, recruiting, and operations. The buckets are interchangeable, so one disruption doesn’t derail the whole day. “When you run your own business, there’s a lot in the ‘other’ section,” Lauren says. This system helped her keep placing candidates and winning clients—even during week-long hospital stays. Her insight: discipline in planning is what creates the freedom to adapt. Lauren Fernandez Bio Lauren Fernandez is the founder of Palm Coast Staffing, specializing in legal recruitment nationwide. She previously co-founded and scaled a sales and marketing company to 100+ employees before selling it at 28. After agency experience in Florida, she and her husband launched Palm Coast Staffing in 2022 with a unique twist—building the business from an RV while traveling the country. Lauren has personally hired over 1,000 people, giving her deep insight into aligning opportunities with candidates’ life priorities. She’s passionate about rebuilding trust in recruiting through authentic relationships, not spammy outreach. Currently based in Florida, she continues to build Palm Coast Staffing while supporting her husband through ongoing health challenges. Their next adventure? An RV trip from Florida to Alaska. People and Resources Mentioned Atomic Habits by James Clear Hug Your Customers by Jack Mitchell "If—" poem by Rudyard Kipling Starlink Internet Airtable Recruit CRM ChatGPT Connect with Lauren and Mark Lauren on LinkedIn Palm Coast Staffing website Get your FREE 30-minute strategy call: RecruitmentCoach.com/strategy-session Mark on LinkedIn Mark on Twitter Mark on Facebook Mark on Instagram
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  • Why Most Agencies Fail at Offshore Hiring And How to Succeed, with Greg Fischer

    Why Most Agencies Fail at Offshore Hiring And How to Succeed, with Greg Fischer
    Sep 17 2025
    Most recruitment firms stall at $1M revenue. Greg Fischer broke through by building a high-retention offshore team, embedding himself inside client organizations with RPO, and using LinkedIn commenting as a smarter BD strategy. As Co-Owner of AMI Network, Greg scaled from $1M to $4.2M revenue and $1.4M profit sustaining 30–40% margins. His model: hire offshore staff directly, integrate them as equals, and use a 2:1 sourcer-to-recruiter ratio to free recruiters to bill more. Alongside that, he mastered RPO pricing, transforming a $30K placement into a $1.5M account. Today, as founder of Well Oiled Machine, Greg helps other firms replicate this approach. In this episode, he shares how to structure offshore teams for 85%+ retention, qualify RPO opportunities, and win clients through LinkedIn commenting. Episode Outline and Highlights 6:42 From solo founder’s first hire to 40-person team. 7:40 Breaking the $1M ceiling with offshore hiring after failed BPOs. 12:37 Why sourcing was the first offshore function and how it lifted billings. 23:18 Landing a $50K/month RPO by reframing a client’s hiring challenge. 28:07 How that grew into an $80K/month RPO account with 30–40% margins. 30:45 When to pitch RPO: the minimum job volume that makes it viable. 33:47 The “open + close” fee model that stabilized cash flow. 36:23 How a 2:1 sourcer-to-recruiter ratio frees recruiters to bill more. 39:08 Why most agencies fail with offshore—and how to do it right. 47:19 Choosing the right country: Mexico vs Philippines vs South Africa. 54:51 Greg’s daily LinkedIn commenting routine that built an inbound pipeline. Key Takeaways Offshore Done Right Fuels Scale Greg’s agency was stuck at $1M for four years. BPOs failed, freelancers flaked. The breakthrough came when he hired offshore staff directly, trained them thoroughly, and treated them as equals. Within three years, AMI scaled to $4M+ revenue with 30–40% profit margins and 85% retention. Offshore wasn’t a cheap fix; it was the lever that freed recruiters to focus on revenue-driving work. The RPO Question That Unlocks Recurring Revenue A referral asked for an internal recruiter. Greg’s partner asked: “Why now?” The answer—50 hires in six months—turned a $30K placement into a $50K/month retainer that ran three years, worth $1.5M. His rule: RPO only works with 5–10 requisitions/month and $15K+ revenue. Anything less is contingent search. Over time, he moved to an “open fee + closed fee” model that kept revenue flowing and profit margins at 30–40%. LinkedIn Strategic Commenting Works Greg built AMI Network through cold outbound. For Well Oiled Machine, he went another route: commenting daily on posts from 60 recruitment thought leaders. Thirty minutes before posting, thirty minutes after. The results? Comments hitting 20,000+ impressions—often outperforming original posts. On LinkedIn, comments are content, and for agency owners this is a repeatable, low-cost BD strategy that beats cold calling. Greg Fischer Bio and Contact Info Greg is the former Co-Owner of AMI Network, a healthcare recruitment agency that did $1.4M in Profit on just $4.2M in revenue. His secret? 18 of his 40 team members were Offshore high-performing employees, with annual retention over 85%. Now his firm, Well Oiled Machine recruits Offshore & Nearshore staff for Recruitment Firms & Staffing Agencies. Greg Fischer on LinkedIn Well Oiled Machine website link Connect with Mark Whitby Get your FREE 30-minute strategy call Mark on LinkedIn Mark on Facebook Mark on Instagram: @RecruitmentCoach Subscribe to The Resilient Recruiter
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