The ROI of Engagement — How Culture Drives Profitability

Is there really an ROI to employee engagement and feedback? In this episode of The Science of Engagement Podcast, Dr. Brian Peters (PhD in Industrial & Organizational Psychology) and David Schneider unpack the hard evidence behind engagement’s bottom-line impact.

They explore how building a culture of curiosity and accountability leads to higher collaboration, innovation, and profitability. From Gallup’s meta-analyses to real-world consulting experiences, you’ll hear how engagement strategies reduce costs, boost revenue, and improve both employee and customer experiences.

Key takeaways:

• Why engagement is more than “warm and fuzzy” perks

• How employee happiness directly impacts customer loyalty

• The connection between accountability, culture, and retention

• Practical ways leaders can create champions inside their organizations

Whether you’re an HR leader, executive, or business owner, this conversation offers actionable insights on how to transform engagement into measurable ROI.

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