The Powerful Impact of Listening

Barry-Wehmiller Chairman Bob Chapman has said this about the importance of listening:

Time and again, I've written that listening is the most important thing a leader can do. But it transcends the leader role. Listening is the most important thing we, as humans, can do for one another. It shows empathy, it shows you care, and most importantly, it shows the person you are listening to that they matter.

We are not taught to listen in our society. So much value is placed on speaking, but not listening. How many listening classes do you see in schools or colleges? They have "speech" classes and debate teams. The skill of listening is special and we need to be taught how to do it well.

Learning the skills to become an effective listener will not only make you a better leader, but a better human being as well

Listening is something we talk about often at Barry Wehmiller, and you've probably heard a lot about it on this very podcast. It's the foundational class of Barry Wehmiller University, our internal school for our team members. We call this class Listen Like a Leader.

It's also one of the most important offerings of our consulting company, Chapman & Co. Leadership Institute, as they bring Truly Human Leadership to their clients. And it was the reason Bob and his wife Cynthia created their non-profit, Chapman Foundation for Caring Communities, who brings our listening curriculum to municipal and non profits organizations under the name Our Community Listens.

On this podcast, we want to feature an interview with someone our listening curruculm has had a large impact on, Gregory Bulanow, a retired a fire chief in North Charleston, South Carolina. In 2014, Chief Bulanow was looking for training for the leadership of his department and heard about Our Community Listens through word of mouth. After he attended, the chief knew this was something that could make a huge impact on his department and on the North Charleston community.

In his retirement, Chief Bulanow is still a professor bringing our listening curruculm to his community. His story was featured in the revised and expanded 10th anniversary edition of Bob Chapman and Raj Sisodia's book, Everybody Matters the Extraordinary Power of Caring for Your People Like Family. This interview with Chief Bulanow was dome several years ago before his retirement and he talked about the significance of listening in his work, and he starts off talking about why a class such as this would apply to his department.