The Power of Moments: An Interview with Dan Heath

In this episode, host Dave Goldberg is joined by special guest Dan Heath, co-author, along with his brother Chip, of four New York Times bestsellers: Decisive, Switch, Made to Stick, and their latest book, The Power of Moments. The Power of Moments is written for anyone who cares about improving experience: service executives improving the customer experience, or HR managers improving the employee experience, or caregivers improving the patient experience, or parents improving their kids’ experience. Join Dan, Dave, and A Whole New Engineer co-author Mark Somerville as they explore how to improve the experience of others by creating moments that matter.