The Power of Civility: Behaviour, Performance, and Patient Safety

In this episode, host Fran Ives talks with Dr Chris Turner, Emergency Medicine Consultant at University Hospitals Coventry & Warwickshire and co-founder of Civility Saves Lives. Chris shares the story behind the movement, the evidence linking behaviour to performance, and why creating respectful environments is critical for patient safety and team effectiveness.

From the origins of Civility Saves Lives to the impact of incivility on cognitive bandwidth, Chris explores how culture, trust, and even banter shape team dynamics. We also discuss practical steps leaders can take to foster civility and why curiosity is a superpower in complex healthcare systems.