The Power of Advisory Skills in L&D with Tom Lahoud of Citi

Tom Lahoud, SVP, Learning Advisor Senior Lead, HR of Citi, discusses his career path in learning and development, the evolving relationship between L&D and HR, and emerging trends shaping the future of workplace learning. He shares his perspectives on adaptive and experiential learning, workforce reskilling and the critical skills learning professionals need to become trusted advisors.

Key Takeaways:

(00:00) Introduction.

(01:34) Early experiences in L&D helped build a foundation for creating engaging learning programs.

(05:17) Closer alignment between L&D and HR strengthens support for business and talent needs.

(07:24) Adaptive learning, experiential learning and reskilling are emerging as core priorities in L&D.

(08:27) Personalized learning paths in L&D better address varied skill levels and learner needs.

(09:36) Immersive, simulation-driven learning boosts engagement and application in L&D initiatives.

(10:33) Reskilling within L&D must target both technical skills and interpersonal effectiveness.

(12:21) Mentorship, including insights from mentees, can enhance L&D leadership development.

(14:28) Advisory capability, combining change agility, stakeholder management and strategic thinking, is vital for L&D professionals.

(16:11) Performance-focused strategies in L&D should be prioritized over default training approaches.

Resources Mentioned:

Tom Lahoud

https://www.linkedin.com/in/leadteachinspirerepeat/

Citi | LinkedIn

https://www.linkedin.com/company/citi/

Citi | Website

http://www.citigroup.com

Gartner L&D

https://www.gartner.com/en/articles/learning-and-development

LinkedIn Learning

https://www.linkedin.com/learning/

Training Industry Magazine

https://trainingindustry.com/magazine/

“Mindset” by Carol S. Dweck

https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322

“The Speed of Trust” by Stephen M. R. Covey

https://www.amazon.com/SPEED-TRUST-Thing-Changes-Everything/dp/1416549005

“Own Your Authority” by Marisa Santoro

https://www.amazon.com/Own-Your-Authority-Confidence-Communicate/dp/126425816X

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