The Power of Accountability: You Can’t Grow Alone! [RR 1049]

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Recorded at the Institute Summit 2025, Tracy Holt and Patrece Holt Vance, a brother-sister duo from a family owned shop, share how their business transitioned into a new era of strategic growth and profitability under their leadership. They credit much of their progress to the accountability and peer support they found through the Institute’s Peer Groups. Tracy and Patrice also open up about the critical role of workplace culture and employee well-being in their success, and Tracy reflects on how a personal tragedy reshaped his "why" and fuels his drive today.

Tracy Holt and Patrece Holt Vance, Performance Place, South Jordan, UT

Show Notes

• Watch Full Video Episode
• The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
• Don’t Sell, Connect: The Power of Emotion with Your Clients [RR 1032]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1032/
• Introduction (00:00:00)
• Guest Introductions and Family Business Background (00:01:01)
• Composite Partner Program and Accountability (00:02:00)
• Vulnerability and Sharing Struggles (00:04:14)
• Common Struggles Among Shop Owners (00:05:40)
• Summit Speakers and Dan Clark’s Message (00:06:12)
• The Evolving 'Why' and Taking Action (00:07:07) H
• Self-Doubt and Risk in Business (00:08:03)
• Family Dynamics and Succession (00:08:32)
• Balancing Work and Family Life (00:09:40)
• Major Life Pivot and Business Purpose (00:11:18)
• Lessons from Adversity and Team Building (00:13:08)
• CRM, Marketing, and Customer Loyalty (00:18:16)
• Profitability, Expansion, and Growth Mindset (00:19:20)
• Intuition and Sustainable Growth (00:20:39)
• Cost Management and Expense Control (00:22:10)
• Fear of Failure and Shifting Mindsets (00:24:24)
• Expansion, ROI, and Vision (00:26:38)
• Customer Relations and Word-of-Mouth (00:26:54)
• Opportunities, Multi-Shop Growth, and Caution (00:28:41)
• Conference Takeaways: Culture and Accountability (00:30:30)
• Continuous Improvement and Community Involvement (00:33:06)
• Implementing Conference Learnings (00:33:52)

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:

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