In this second episode of A Scheduling and Payment System that Cares, David Gunther continues his conversation with Emily, CEO of Clubworx, to uncover how a care-first mindset can drive real innovation in Pilates studio management.

Picking up from Episode 1; A Scheduling and Payment System That Cares, this discussion dives deeper into how the Club Worx team turns customer feedback into features that truly make a difference, from an evolving member app to an in-app store that gives clients new ways to connect and buy in real time.

David and Emily explore what happens when technology meets empathy, how care can shape every decision, every feature, and every relationship in your business.

What You’ll Learn

• How Club Worx transforms client feedback into tangible software improvements
• Why care is a powerful business strategy, not just a company value
• How to “close the loop” with clients to build long-term trust
• What’s next for the Club Worx member app and its new in-app store
• The human side of leadership: balancing innovation, family, and resilience

If you’ve ever wondered how to make your systems work for you, not against you, this episode reveals how empathy and feedback can power both your technology and your business growth.

Stay tuned: Emily returns for the next episode in this series, where we’ll explore the essential reporting and payment tracking features every Pilates studio needs to improve profitability and free up more time to focus on what truly matters: your clients.

👉 Subscribe to The Pilates Business Podcast so you don’t miss our next episodes.

Connect with Emily Smart

LinkedIn: Emily Smart

Website: https://content.clubworx.com/pilatesbusiness_podcast

Connect with David Gunther via Linkedin

Website: https://www.pilatesbusiness.com.au/

Facebook: Pilates Business

Youtube: @pilatesbusiness1126

If you found this episode valuable, be sure to subscribe and leave a review on your favourite podcast platform.

Share this episode with fellow clinical Pilates studio owners and let’s strengthen our community together.

Send us a text

Want to learn more about Pilates Business?

Learn from other business owners and prominent leaders, to benefit your Clinical Pilates Studio business, and your life.

Our purpose here at Pilates Business Podcast and at http://www.pilatesbusiness.com.au is to help you create your Pilates business success.

Are you getting all the shows? Subscribe today!

In this third and final part of our conversation with professional Pilates instructor Carla Ricalis, we explore how systems transform not just the running of a Pilates studio, but the experience of instructors and clients alike.

Carla and David share candid lessons from failures, the importance of trust and accountability, and how structure creates more freedom for instructors to thrive.

If you’re a Pilates studio owner looking to strengthen your instructor team and scale with confidence, this episode will give you practical strategies and a fresh perspective.

What You’ll Learn in This Episode

• Why systems are essential for both efficiency and freedom in a Pilates studio.
• How to build a trust-based instructor culture without micromanaging.
• Lessons learned from failures in instructor development during COVID.
• The power of structured mentoring and in-house workshops for professional growth.
• How tiered pricing and incentives can align instructors, clients, and studio success.

Connect with Carla Ricalis

LinkedIn: Carla Ricalis

Website: https://www.studiopower3.ca/

Connect with David Gunther via Linkedin

Website: https://www.pilatesbusiness.com.au/

Facebook: Pilates Business

Youtube: @pilatesbusiness1126

If you found this episode valuable, be sure to subscribe and leave a review on your favourite podcast platform.

Share this episode with fellow clinical Pilates studio owners and let’s strengthen our community together.

Send us a text

Want to learn more about Pilates Business?

Learn from other business owners and prominent leaders, to benefit your Clinical Pilates Studio business, and your life.

Our purpose here at Pilates Business Podcast and at http://www.pilatesbusiness.com.au is to help you create your Pilates business success.

Are you getting all the shows? Subscribe today!

When movement slips away, so does freedom. For Kerry Whitaker, living with a connective tissue disorder could have meant just that... limitations, setbacks, and a shrinking world. But Pilates gave her another path.

In Series 11 of The Pilates Business Podcast: episode 2, Pilates Can Change Lives, Kerry shares how clinical Pilates became the key to strength, resilience, and everyday independence at 72. From line dancing and beach walks to recovering after injury, her story is proof that Pilates isn’t measured by the exercise itself, but by what it makes possible.

Whether you’re a Pilates studio owner, instructor, or simply someone curious about how Pilates transforms lives—you’ll find Kerry’s story both inspiring and instructive.

What You’ll Learn in This Episode

• Why strength, not stretching, is the answer for hypermobility.
• How starting with a personalised assessment sets the foundation for long-term results.
• The role of habit; once or twice-weekly Pilates for ageing whilst also living well.
• How semi-private sessions build community, laughter, and accountability.
• The power of Pilates in recovery after injury or when living with conditions.
• Why Pilates is less about reps and springs, and more about what it enables beyond the studio.

👉 Subscribe to The Pilates Business Podcast

Connect with David Gunther via Linkedin

Website: https://www.pilatesbusiness.com.au/

Facebook: Pilates Business

Youtube: @pilatesbusiness1126

If you found this episode valuable, be sure to subscribe and leave a review on your favourite podcast platform.

Share this episode with fellow clinical Pilates studio owners and let’s strengthen our community together.

Send us a text

Want to learn more about Pilates Business?

Learn from other business owners and prominent leaders, to benefit your Clinical Pilates Studio business, and your life.

Our purpose here at Pilates Business Podcast and at http://www.pilatesbusiness.com.au is to help you create your Pilates business success.

Are you getting all the shows? Subscribe today!