Insurance companies are evolving faster than most private practices realize — and not in your favor. The system is quietly shifting the burden onto physicians, creating financial strain and administrative chaos behind the scenes.

In this episode, Zed Williamson speaks with Olga Khabinskay, Director of Operations at WCH Service Bureau and board member of the Healthcare Business Management Association, to pull back the curtain on what's really happening inside the insurance ecosystem — and what practices can do to protect themselves.

If you feel like you're constantly battling insurance with no end in sight, this episode reframes the issue entirely. You are not powerless — you just need the right strategies to reclaim control.

Olga Khabinskay: https://www.linkedin.com/in/olga-khabinskay-04803410

WCH Service Bureau: https://wchsb.com/

Physician Growth Accelerator: https://www.physiciangrowthaccelerator.com/

Long waits, lost records, and confused patients — the referral system in medicine often creates frustration for both providers and patients.

In this episode, neurosurgeon and MedMatch Network founder Dr. Amos Dare joins Zed to discuss how we can redesign referrals with the patient in mind. From cutting down wait times to ensuring patients are properly qualified and informed, Dr. Dare shares how his platform helps restore clarity, trust, and connection between providers and patients.

If you're a physician or practice leader tired of seeing patients slip through the cracks, this conversation will give you a new perspective on how systems can evolve to truly put patients first.

Connect with Dr. Amos Dare: https://www.linkedin.com/in/amos-dare-md/

MedMatch Network: https://medmatchnetwork.com

Every time your phone goes unanswered, you're not just missing a call—you're missing an opportunity to build trust with a patient who finally worked up the courage to reach out. Studies show 42% of calls to medical practices never get answered. Add to that the 85% of people who never leave a voicemail, and the result is simple: lost patients, lost revenue, and lasting damage to your practice's reputation.

In this episode, Zed unpacks the hidden impact of unanswered calls, why common fixes like phone trees and voicemails don't work, and how simple changes to your systems can protect patient trust, improve experiences, and accelerate practice growth.

Request a Practice Review: https://www.physiciangrowthaccelerator.com/connect

Take the Vitals Diagnostic: https://www.physiciangrowthaccelerator.com/vitals-diagnostic