Ten episodes in and the questions just keep getting better. In this milestone Ops Edition of The Ops Authority Podcast, I am joined once again by the brilliant Lynette Robinson for a real-time Q&A that gets straight to the heart of personal development for operations professionals. We tackle three community-sourced questions: the real difference between a DOO and a COO, how to handle video requirements in job applications, and what to do when business owners try to pay DOO-level talent at VA rates. Two operators, zero scripts, and a whole lot of honest insight.

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For full show notes, check out www.TheOpsAuthority.com/podcast/303

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Welcome back to another episode of The Ops Authority Podcast! I have Kimberly Howard on the show today. Kimberly is a Certified Director Of Operations and she is sharing her journey from educator to DOO. Our conversation highlights her action-oriented approach throughout the certification and beyond, and her belief in her abilities. She also shares more about the Strategic Mapping Model™, explaining its huge impact on her business and clients and how it truly helped her achieve success through practical and tactical planning. Tune in to hear Kim's story!

For full show notes, check out www.TheOpsAuthority.com/podcast/302

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Have you heard us talk about the Strategic Mapping Model™, but are unsure of what it entails, and how it can be a valuable asset in your Director of Operations (DOO) business?

Today we are talking about the Strategic Mapping Model™, which is the licensed material that we teach in the very first module of the DOO certification program. We have had students join us just to learn this information because it is such an incredible tool.

For full show notes, check out www.TheOpsAuthority.com/podcast/301

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What happens when you gather the most common, most challenging questions from our Director of Operations community and answer them live, without a script? Pure gold. In this Ops Edition of The Ops Authority Podcast, I'm joined once again by Lynette Robinson to tackle three real-world scenarios that every operator faces: how to clearly communicate what you do, how to build local connections that convert, and whether to niche down or stay broad as a new business owner. If you've struggled with messaging, meetups & momentum, this episode will give you the clarity and confidence to move forward strategically.

For full show notes, check out www.TheOpsAuthority.com/podcast/300Natalie Gingrich

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What happens when a former COO of a top 10 mega real estate team takes everything she learned the hard way and turns it into a business built to help others avoid the same chaos? That is exactly the story Lauren Duke, founder of CoreOps Collective, is here to share. In this episode, we are going deep into the operational business foundations that real estate agents desperately need but rarely have, and Lauren is breaking down her proven framework for replacing survival mode with real structure. If you are an operator looking for a behind-the-scenes look at a niche industry, or a real estate professional wondering why everything feels so scattered, this conversation is for you.

Website: http://www.coreopscollective.com

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Facebook: http://www.facebook.com/coreopscollective

For full show notes, check out www.TheOpsAuthority.com/podcast/299Natalie Gingrich

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Events are more than just experiences; they're pressure cookers where every operational decision converges at once. In this episode of The Ops Authority Podcast, I'm joined by event producer Shay Wheat to explore the operations behind live events that most people never see. From reverse engineering strategy to leveraging AI, Shay shares the systems that support high-stakes events without burning out the operators holding them together. Whether you're managing your first summit or producing your fiftieth conference, this episode will transform how you think about event operations.

For full show notes, check out www.TheOpsAuthority.com/podcast/298Natalie Gingrich

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Welcome to a brand-new three-part series on The Ops Authority Podcast, where we go behind the scenes with operators from industries that look completely different on the surface but share the same heartbeat: strong operations. In this first episode, I'm sitting down with Thais Saenz, Founder of Saenz Global, to explore the world of roofing contractors. From managing chaotic job sites to leveraging AI for world-class delivery, Thais is proving that operations isn't just about keeping things running. It's about building businesses that scale, teams that thrive, and clients who trust you. Whether you're supporting trades, running your own business, or simply curious about what makes companies work, this conversation will show you how strong operations create stability and success in any industry.

For full show notes, check out www.TheOpsAuthority.com/podcast/297

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Have you ever felt like you were throwing spaghetti at the wall with your business, despite having years of experience? In this student spotlight episode of The Ops Authority Podcast, I'm joined by Carol Burgard, a graduate of our 27th Director of Operations Certification round. Carol shares her journey from feeling scattered and uncertain to building a confident, structured mentorship business grounded in strategic operations leadership. Whether you've been operating behind the scenes without the right language to own your role, or you're wondering if investing in yourself is worth it, this episode will show you what's possible when you trust the process and lean into intentional growth.

For full show notes, check out www.TheOpsAuthority.com/podcast/296

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