The Most Expensive Issues in Your Practice Are the Ones No One Talks About

Ever feel like your checklists are getting longer while your problems get louder? We shine a light on the quiet force that stalls growth in so many dental practices: the truth everyone knows but no one says. Borrowing the concept of “mokita,” we explore how unspoken issues infect culture, erode patient experience, and drain profit—then we show you how to end the silence without blowing up your team.

We walk through a simple, repeatable framework for tough conversations: Ask permission, State how you feel, Share the issue clearly, and Seek to understand. You’ll hear how this approach lowers defensiveness, creates psychological safety, and replaces gossip with honest dialogue. From chronically late hygiene schedules to front desk friction, we unpack how to distinguish a process problem from a conversation problem, and why addressing the latter first makes your systems actually work. Real-world examples reveal how a single candid talk can outperform a dozen SOP tweaks.

By the end, you’ll have a practical script for tackling your biggest cultural bottlenecks and a weekly challenge to surface one mokita and resolve it. Expect fewer energy leaks, stronger accountability, and a smoother, more profitable practice that runs on trust. Ready to lead with clarity and courage? Listen now, then share the first hard conversation you’ll start today—and subscribe for more tools to build a team-driven practice.

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https://www.dentalpracticeheroes.com/playbook

Take Control of Your Practice and Your Life

We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.

Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.