The Mistakes That Shaped Me

De: Ashton Media
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  • Resumen

  • This podcast is brought to you by Ashton Media, producers of Australia’s leading independent conferences. for the CX, Customer Insights, Contact Centre, Marketing, Learning & Development and HR industries.


    In this series we’ve lined up an incredible list of industry leaders who have been brave enough to put their myriad successes to one side and explore a time that it all went wrong and how those lessons have impacted their leadership today.


    "HOSTED BY NOTABLE CX THOUGHT LEADER,

    TOMAS HAFFENDEN

    Tomas started his career with arguably the toughest CX challenge of all - teaching mathematics to teenagers. Now an accomplished MC and keynote speaker on all things CX, his long list of directional shifts includes conversational consultant, comedian, futurist and currently Head of Service Design. Needless to say, Tomas is no stranger to how missteps can impact the journey and inform the leader you become as a result.



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    Ashton Media 2024
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Ciencias Sociales Economía
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Episodios
  • Daniel "Pancho" Gutstein

    Daniel "Pancho" Gutstein
    Apr 23 2025

    This week on The Mistakes That Shaped Me, we sit down with Pancho, CEO of Forty Winks and former PUMA exec, to talk leadership, burnout, and why sleep is non-negotiable.


    Pancho shares how sacrificing rest for results was a mistake that nearly cost him—and how he now sees sleep as a key part of high performance. We explore his mindset shift from being purely outcome-focused to embracing the messy, uncomfortable journey of leadership.


    He also talks about The Mistake Book, his tool for creating space to fail, learn and grow, and why there’s no real finish line in business—just a chance to keep improving year after year.


    Don’t forget to check out the CX Retreat by Ashton Media, Pancho delivered a standout talk at the 2024 event, the kind of session you can only get at the retreat.

    Follow us and subscribe wherever you get your podcasts!

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    36 m
  • Hope for the Best, Plan for the Worst: Leadership Lessons with Chris Savage

    Hope for the Best, Plan for the Worst: Leadership Lessons with Chris Savage
    Apr 17 2025

    The hilarious Chris Savage, Business growth specialist, The Savage Company, an Ashton Media supporter since day one whom we greatly appreciate, shares his formative leadership mistakes and the lessons they taught him.


    Chris discusses understanding clients' products firsthand, his "hope for the best, plan for the worst" philosophy, and the importance of anticipating potential problems. He opens up about how overworking and seeking validation damaged his health and relationships.


    Listeners will learn about Chris's practical approaches to better self-management, including taking "deliberate oxygen" breaks and acknowledging personal limitations. He introduces the valuable concept of the "third place" - that crucial space beyond work and home - and emphasises humour's role in leadership.


    Check out Ashton Medias events here: https://bit.ly/4jFsJGL

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    35 m
  • Candice Liew

    Candice Liew
    Apr 11 2025
    In this episode, we welcome Candice Liew GAICD, Head of Customer Strategy and Experience at Flybuys, who shares her valuable insights on the delicate art of innovation. Candice opens up about learning not to fall in love with all ideas and the importance of remaining open to critique while still galvanising teams around concepts. She discusses the strategic wisdom of knowing when to pitch versus when to listen, the mindfulness required to identify blind spots in your thinking, and the power of understanding your unique strengths. Through personal examples and practical advice, Candice demonstrates how detachment from ideas doesn't diminish vision, it enhances it, leading to more robust solutions and stronger customer experiences.

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    26 m
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