The Million-Dollar Hospitality Secrets Most Practices Are Missing

What if the biggest growth lever in your practice isn’t marketing… but how your patients feel?

In this episode of the New Patients Now Podcast, Flint sits down with Brad Kirch, managing partner of Sequel Coffee and Roam coworking spaces, to unpack the real meaning of hospitality—and why it’s the missing link in most practices today.

From Chick-fil-A’s $10M-per-location model to Disney’s “peak-end” psychology, this conversation breaks down how small, intentional moments create massive business impact.

You’ll learn:

• The critical difference between customer service and hospitality

• Why automation can hurt your patient experience (and where it shouldn’t)

• How to create “remarkable moments” patients actually remember

• Simple, no-cost ways to immediately improve your practice experience

• Why the best businesses treat every interaction as a relationship—not a transaction

If you want more new patients and better retention without increasing your marketing spend… this episode is a must-listen.

And if you really want to know how your practice measures up to hospitality, Take the 5-Star Challenge!