Episodios

  • Podcast 81 - Hotel Loyalty

    Podcast 81 - Hotel Loyalty
    Oct 6 2025
    Hotel loyalty isn’t just about free nights anymore. From lifestyle partnerships and sustainability to digital innovation and personal recognition, loyalty is transforming the hospitality landscape. In this episode of The Loyalty Podcast on LoyaltyWired, host Ian Pringle is joined by Emilie Couton (CEO, Accor Plus), Andrew Cleary (VP, Global CRM & Customer Strategy, Mandarin Oriental), and Vicky Elliott (hotel and loyalty expert, New World Loyalty) to unpack the future of hotel loyalty. They explore what’s changed, what’s next, and what every hospitality leader should be doing right now to stay ahead of the curve — plus a few loyalty “sins” and lessons learned along the way.
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    42 m
  • Podcast 80 - Digital Native Loyalty

    Podcast 80 - Digital Native Loyalty
    Sep 15 2025
    Loyalty isn’t just for big brands anymore. Discover how digital-first companies build loyalty from scratch — and what lessons established players can take away.
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    31 m
  • Podcast 79 - Loyalty on Holiday

    Podcast 79 - Loyalty on Holiday
    Aug 10 2025
    Summer may be in full swing, but loyalty never really takes a holiday! In this sunny episode of The Loyalty Podcast on LoyaltyWired, host Iain Pringle is joined by regular contributors Anja Jones, Dave Canty, Allie Ferguson, Vicky Elliott, and David Feldman for a globe-spanning chat from LA to Barcelona. From the dreaded “Shark Tank of Q3” to clever ways of cashing in points, they swap travel tales, holiday tips, and candid thoughts on keeping loyalty programs thriving through the summer slowdown. Expect laughs, insights, and maybe a book recommendation or two for your beach bag.
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    34 m
  • Newscast 25 - The Employee Engagement Episode

    Newscast 25 - The Employee Engagement Episode
    Jul 27 2025
    Rick Ferguson takes a two-part deep dive into the connections between employee engagement and customer loyalty.
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    38 m
  • Podscast 78 - Driving Loyalty - Spotlight on the Automotive Industry

    Podscast 78 - Driving Loyalty - Spotlight on the Automotive Industry
    Jul 7 2025
    The $3.5 trillion automotive sector is one of the most globally significant — and one of the most loyalty-challenged. In this episode, we tackle the complex relationship between manufacturers, dealers, and aftersales networks to explore how loyalty programs can truly influence choice of car brands. Our expert panel — Emily Walker (Arnold Clark, UK), Allie Fergusson (formerly Honda, USA), and David Parsons (Ellipsis, Australia) — break down the challenges, share practical insights, and reveal lessons that apply far beyond the auto industry.
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    34 m
  • Newscast 24 - The Nordstrom Shift

    Newscast 24 - The Nordstrom Shift
    Jun 23 2025
    Nordstrom just made a bold move—ditching points at Nordstrom Rack in favor of a flat 5% discount. Some call it a downgrade. But is it really?
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    38 m
  • Newscast 23 - The Loyalty Boomerang

    Newscast 23 - The Loyalty Boomerang
    Jun 8 2025
    Exploring the loyalty boomerang effect and the emotional cache of cobranded credit cards.
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    31 m
  • Podcast 77 - Changing Customer Needs - 2025

    Podcast 77 - Changing Customer Needs - 2025
    Jun 3 2025
    In this podcast our panel explore how customer attitudes to loyalty and changing and what marketing professionals need to do to take account of these changes.
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    24 m