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In Episode 26 of The K Cup Jon Kelly and Joe Nortrup Discuss the Importance of Having Difficult Client Conversations. Jon and Joe explain that there is a hidden cost to avoiding having conversations that may be uncomfortable. They touch on how not having the difficult dialog can severely damage your reputation and as a result cause your company to possibly fail. They also discuss Kelly Construction Group's framework for building difficult conversations into the client onboarding process and once the work has started. Most business owners avoid tough client discussions and pay a hefty price, watch or listen to this episode so your business doesn't suffer.

Website: www.kellyconstructiongroup.com

Chapters
00:00:01 Jon Delivers the Hook
00:00:16 The K Cup "Logo" Intro
00:00:29 Joe Introduces the Show
00:01:38 Joe Introduces the 1st Discussion Point - "How to Establish a Proactive - Difficult Conversation Framework" Includes the "Difficult Conversation Clause"
00:10:31 Kelly Construction Group VSL w/Jon Kelly
00:11:57 Joe Introduces the 2nd Discussion Point "Part B" - The Difficult Conversation "Early Warning System"
00:44:10 Closing Thoughts

Hashtags
#joenortrup #brandbuilding #branding #business #businessstrategy #businessconsulting #consultancy #voiceengine #learnhowtobuildabrand #joenortrup #danielpriestley #alexhormozi #chrisdo #leadgen #marketingandsales #marketing #sales #B2B #B2C #collaborativebusinessecosystem #essentialnetworkingsystem #collaborativeconsumerengagement #prominentpersonofimpact #enterprisebrandbuilding #entrepreneur #solopreneur #influencer #milliondollardbrand #voiceengineapp #ppiapp #publicspeaker #teamtraining #angelinvestor #thoughtleader
#PersonalBranding #BrandIdentity #BuildYourBrand #InfluencerMarketing #DigitalPresence #BrandStrategy #SelfPromotion #OnlineReputation #ThoughtLeader #BrandAwareness #SocialMediaMarketing #ContentCreation #EntrepreneurLife #Networking #BrandStory #Authenticity #ProfessionalGrowth #PersonalDevelopment #Visibility #ReputationManagement #PersonalBrandingOver45 #MidlifeReinvention #BoomerInfluencer #SecondActSuccess #AgelessEntrepreneur #MatureMarketing #CareerPivot #AuthenticBranding #WisdomInBranding #ExperiencedAndEvolving #RebrandingAfter40 #LifeBeginsAt45 #Over45Influence #BrandingWithExperience #RevitalizeYourBrand #AgelessInnovation #EmpoweredAt45 #BoomerBranding #LifeAfter45 #ThrivingOver45

Keywords
Joe Nortrup, Authenticity, Personal growth, Networking, Online presence, Thought leadership, Reputation management, Lifelong learning, Storytelling, Expertise showcasing, Trust building, Influence, Visibility, Content creation, Professional development, Social media strategy, Public speaking, Mentorship, Brand consistency, Value proposition, Resilience
How to Build Your Brand, Learn How to Build Your Brand, Learn How to Build a Brand, Brand Building, Business, Business Strategy, Business Development, Entrepreneur, Entrepreneurship, Solopreneur, Influencer, Thought Leadership, Innovator, Innovative Business Practices, Angel Investor, Business Consultant, Business Consultancy, Voice Engine, Voice Engine App, Joe Nortrup, Author, Thought Leader, Marketing, Sales, Lead Gen, Lead Generation, Collaborative Business Ecosystem, B2B, B2C, ENS, CCE, CBE, PPI, KPI, Prominent Person of Impact, Key Person of Influence, Business Framework, Business Ecosystem,

Takeaways
*Learn how avoiding difficult conversations can negatively affect your reputation and cost you opportunities.
* Learn how "scope-creep" can kill your business if you don't have the necessary and likely uncomfortable conversations to prevent it.
* Learn how you can build in a "difficult conversation clause" into your client onboarding program to make having tough conversations much easier and productive

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In Episode 25 Jon Kelly and Joe Nortrup are Joined by Their First Ever Guest Phillip Kern of Kern Architects. The trio dive into the subject of renovating occupied commercial spaces and the number one question swirling around that subject; should the tenant stay or vacate the premises during the construction? Don't miss this episode as they dive into 3 key aspects of this sort of project that need to be considered before you begin, point 1: the affect on the functionality of the space, point 2: safety and liability, and point 3: the true cost of either choice to stay or leave.

www.kellyconstructiongroup.com

Chapters
00:00:02 Jon's Introduction/POV
00:25:12 Joe Introduces the Show
01:53:15 Joe Tosses It to Jon
02:07:05 Jon Invites Special Guest Phillip Kern of Kern Architects to Introduce Himself
03:12:09 Jon & Joe Pick at Phillip a Little Bit for Laughs
03:29:11 Joe Introduces the First of 3 Key Points to Consider When Wanting to Renovate and Occupied Commercial Space
19:00:16 The Kelly Construction Group VSL w/Jon Kelly
25:57:25 Joe Introduces the 2nd Key Point of Consideration When Renovating an Occupied Commercial Space
36:12:09 Joe Introduces the 3rd Key Point of Consideration When Renovating an Occupied Space
47:00:00 The Trio Recap the Episode by Offering Their Final Thoughts On the Subject of Renovating an Occupied Commercial Space

Hashtags
#generalcontractorsbatonrouge #theKCupPodcast #constructionpodcast #howto #business #KellyConstructionGroup #Louisiana #commercialconstruction #contractor #building #buildingdesign #architecture #designbuild #AIA #commercialrealestate #commerciallending #creprofessionals #developers #CREinvestors #entrepreneur #entrepreneurship #businessstrategy #collaboration #collaborativebusinessecosystem #essentialnetworkingsystem #collaborativeconsumerengagement #prominentpersonofimpact #buildyourbrand #brand #joenortrup #jonkelly #kernarchitects #phillipkern

Keywords
general contractors baton rouge, commercial construction, business strategy, business, start a business, start your own company, start a construction company, builder insights, contractor insights, contracting business, entrepreneur, entrepreneurship, commercial construction industry, architecture, commercial real estate, commercial lending, brand building, Joe Nortrup, Jon Kelly, Phillip Kern, Kern Architects

Takeaways
* Learn the perspectives around the renovation of an occupied commercial space from both a general contractor and an architect.
* Discover a little about Phillip Kern and Kern Architects from the Greater Baton Rouge market.
* Learn what to consider as far as the functionality and productivity of a commercial space that is going to go under renovation.
* Learn what to consider regarding safety and liability associated with the renovation of an occupied commercial space.
* Learn about the importance of weighing the cost for both the contractor and the client/tenant when considering renovating an occupied commercial space.

Please like and subscribe and please hit us up in the comments with any questions or feedback regarding this episode or our professional services.

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In Episode 24 Jon Kelly & Joe Nortrup discuss the 3 construction services that Kelly Construction Group's 'Complimentary Pre-Construction Services Package' consists of. They explain how each of these services are an integral part of every construction project and that they are not only necessary steps in the building process, but that each of these 'complimentary' services have intrinsic value, and could save a client thousands of dollars.

To Book a Call With Jon About This Offer Go To Our Website and Fill Out Our Web Form www.kellyconstructiongroup.com

Chapters
00:00:05 Jon Sets the Hook
00:00:34 Joe Introduces the Show and Its Content to Be Covered
00:01:45 Joe Asks Jon Why He Is Offering Complimentary Services
00:03:50 Complimentary Service #1: Define Project & Scope
00:05:25 Jon's VSL/Ad Read for Kelly Construction Group
00:06:07 Complimentary Service #2: Design the Floorplan/Footprint
00:09:07 Complimentary Service #3: A Working Budget
00:12:31 Joe Asks Jon; 'Why These 3 Steps?'
00:14:55 Joe Wraps Up the Show

Hashtags
#generalcontractorsbatonrouge #theKCupPodcast #constructionpodcast #howto #business #KellyConstructionGroup #Louisiana #commercialconstruction #contractor #building #buildingdesign #architecture #designbuild #AIA #commercialrealestate #commerciallending #creprofessionals #developers #CREinvestors #entrepreneur #entrepreneurship #businessstrategy #collaboration #collaborativebusinessecosystem #essentialnetworkingsystem #collaborativeconsumerengagement #prominentpersonofimpact #buildyourbrand #brand #joenortrup #jonkelly

Keywords
general contractors baton rouge, commercial construction, business strategy, business, start a business, start your own company, start a construction company, builder insights, contractor insights, contracting business, entrepreneur, entrepreneurship, commercial construction industry, architecture, commercial real estate, commercial lending, brand building, Joe Nortrup, Jon Kelly

Takeaways
* Learn what the 3 complimentary services are and how they are all necessary aspects of any construction project.
* Learn what is involved in clarifying a project and defining its scope.
* Learn how something as simple as a floorplan can be used to help develop early stage construction budgets.
* Learn what initial construction budgets are all about and the role they play in helping project owners make informed decisions.

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In Episode 23 : "The small Job Advantage - How Minor Projects Build Major Trust" Jon Kelly & Joe Nortrup discuss the immense value of small projects for reputation building and as a 'proving ground' for developing your processes and honing your skillset. They explain 3 key ways that small jobs prove they are invaluable for building a lasting and strong reputation. This is a must see or must listen for anyone starting out in business or considering doing so in the near future.

Chapters
00:00:01 Jon's Intro Where He Illustrates the Value of Small Jobs In Building a Strong Reputation and Winning Bigger Projects Over Time
00:01:08 Joe Introduces the Show's Outline for Discussing Small Projects & Building a Valuable Reputation
00:02:21 Point 1: Small Jobs are Auditions Not Just Transactions
00:06:37 Point 2: Excellence at Scale - Treat Every Job Like It Was Your Biggest
00:11:21 Point 3: The Compound Growth of Trust & Referrals
00:19:11 Jon Makes Another Key Point About the Value of Stacking Small Jobs Over Time
00:20:16 Joe Wraps Up the Episode & Shares His CTA
00:20:44 Joe Reviews the 3 Key Points of the Value of Small Jobs

Hashtags
#generalcontractorsbatonrouge #theKCupPodcast #constructionpodcast #howto #business #KellyConstructionGroup #Louisiana #commercialconstruction #contractor #building #buildingdesign #architecture #designbuild #AIA #commercialrealestate #commerciallending #creprofessionals #developers #CREinvestors #entrepreneur #entrepreneurship #businessstrategy #collaboration #collaborativebusinessecosystem #essentialnetworkingsystem #collaborativeconsumerengagement #prominentpersonofimpact #buildyourbrand #brand #joenortrup #jonkelly

Keywords
general contractors baton rouge, commercial construction, business strategy, business, start a business, start your own company, start a construction company, builder insights, contractor insights, contracting business, entrepreneur, entrepreneurship, commercial construction industry, architecture, commercial real estate, commercial lending, brand building, Joe Nortrup, Jon Kelly

Key Takeaways
* Learn the importance of building a strong reputation.
* Learn how small jobs are of great value as they offer opportunity for you to build a strong reputation and to develop effective operation strategies.
* Learn why you should treat every small job like an audition.
* Learn why you should treat every job, no matter how small, like it was your biggest.
* Learn the "compound effect" of building a strong reputation through the completion of many small jobs over time.

www.kellyconstructiongroup.com

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In Episode 22 of the K Cup, Jon Kelly & Joe Nortrup discuss the importance of cash-flow in business. Jon & Joe lay out 3 key ways in which a business owner can manage their cash in a proactive way, rather than having their cash, or a lack there of, manage them. This episode is a "must see" or "hear" business survival guide for one of the most important aspects of business... "cash-flow."

Chapters
00:00:02 Introduction to the Cash-Flow Trap
00:01:09 Jon & Joe Start the Show
00:02:03 Point 1: Understanding the Difference Between cash-Flow & Profit
00:10:30 Point 2: Creating Financial Buffers for Irregular Income
00:15:45 Point 3: Smoothing Out the Feast or Famine Cycles
00:24:00 Joe Reviews All 3 Points for Avoiding the Cash-Flow Trap Before Jon's Final Thoughts
00:25:01 Jon Delivers His Final Thoughts
00:26:43 Joe's Final Thoughts and His Call to Action
00:27:29 Joe Highlights Our Complimentary Pre-Construction Services

Hashtags
#generalcontractorsbatonrouge #theKCupPodcast #constructionpodcast #howto #business #KellyConstructionGroup #Louisiana #commercialconstruction #contractor #building #buildingdesign #architecture #designbuild #AIA #commercialrealestate #commerciallending #creprofessionals #developers #CREinvestors #entrepreneur #entrepreneurship #businessstrategy #collaboration #collaborativebusinessecosystem #essentialnetworkingsystem #collaborativeconsumerengagement #prominentpersonofimpact #buildyourbrand #brand #joenortrup #jonkelly #cashflow

Keywords
general contractors baton rouge, commercial construction, business strategy, business, start a business, start your own company, start a construction company, builder insights, contractor insights, contracting business, entrepreneur, entrepreneurship, commercial construction industry, architecture, commercial real estate, commercial lending, brand building, Joe Nortrup, Jon Kelly, cash flow

Takeaways
* Learn that there is a distinct difference between the terms "cash-flow" and "profit."
* Learn how to manage your money for success in business. Understand that cash-flow and profit move through your books differently, both in different ways and at different times.
* Learn how even your most profitable months can leave you without any cash-flow.
* Learn what a "dashboard" is in business and how this simple tool can help you manage and track your company's cash-flow easily.
* Learn how to create financial buffers that will make managing the money your business takes in much, much easier.
* Learn when and why you need to save in reserve 3-6 months of operating costs.
* Learn how to smooth out the feast or famine cycles of your business by developing recurring monthly income as a basis for stability while working on "contract" driven projects for larger chunks of revenue.

Website
www.kellyconstructiongroup.com

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In Episode 21 Jon & Joe discuss 3 Reasons Why You Want to Quit Saying 'Yes' to Every Opportunity That Comes Your Way In Business. The episode highlights 3 common reasons that saying yes and taking on a project can actually damage your business, finances, and your reputation. Jon gives great real-world insight into why you need to rethink what is the 'right-fit' when it comes to a job.

Link to website: www.kellyconstructiongroup.com

Chapters
00:00:01 Jon Delivers a POV Introduction for the Episode
00:39:23 Episode 21 Begins
02:10:11 Jon Gives a Brief Outline of the Episode
05:00:19 Joe Explains the 3 Reasons to Stop Saying Yes
05:24:01 Joe Introduces 'Reason1' and Jon Explains
10:09:20 Joe Introduces 'Reason 2' and Jon Explains
15:47::20 Joe Introduces 'Reason 3' and Jon Explains

Hashtags
#generalcontractorsbatonrouge #theKCupPodcast #constructionpodcast #howto #business #KellyConstructionGroup #Louisiana #commercialconstruction #contractor #building #buildingdesign #architecture #designbuild #AIA #commercialrealestate #commerciallending #creprofessionals #developers #CREinvestors #entrepreneur #entrepreneurship #businessstrategy #collaboration #collaborativebusinessecosystem #essentialnetworkingsystem #collaborativeconsumerengagement #prominentpersonofimpact #buildyourbrand #brand

Keywords
general contractors baton rouge, commercial construction, business strategy, business, start a business, start your own company, start a construction company, builder insights, contractor insights, contracting business, entrepreneur, entrepreneurship, commercial construction industry, architecture, commercial real estate, commercial lending, brand building

Takeaways
* Learn about several circumstances where accepting a project can actually become a source of costly problems and how to recognize the signs.
* Learn about how by accepting a project that is not well suited for you or your team can take you away from being able to focus on projects that are better fits and will produce better outcomes.
* Learn about how taking on projects that are not a good fit could possibly destroy or at least damage your otherwise good reputation.
* Learn how and why you need to be more discerning about how you cash flow your business, by trying to do so with projects that are not a good fit it can actually have the opposite affect and stop or interrupt critical cash flow and threaten your business.

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In Episode 20 Jon & Joe Wrap Up Their 5-Part Series on "The Business of Being A Contractor" The episode covers the process of completing a project which has several critical steps which include final inspections, punch list, warranty info, operation and maintenance manuals, lien releases and final payment. They also discuss the collection of client feedback and maintaining good relations for future projects and referrals. They end the episode with a brief recap of all 5 parts of the series.

Chapters
01:16:13 Project Completion and Delivery
01:26:21 Punch List Walk and Final Inspections
04:09:13 Closeout Docs
06:45:09 Final Payment and Lien Waivers
09:17:03 Post Completion Follow Up
09:24:28 Managing Post Completion Warranty Wrap Up
11:51:29 Client Feedback Collection
15:24:13 Saving the Referral
16:38:13 Recap of Entire 5 Part Series

Hashtags
#generalcontractorsbatonrouge #theKCupPodcast #constructionpodcast #howto #business #KellyConstructionGroup #Louisiana #commercialconstruction #contractor #building #buildingdesign #architecture #designbuild #AIA #commercialrealestate #commerciallending #creprofessionals #developers #CREinvestors #entrepreneur #entrepreneurship #businessstrategy #collaboration #collaborativebusinessecosystem #essentialnetworkingsystem #collaborativeconsumerengagement #prominentpersonofimpact #buildyourbrand #brand

Keywords
general contractors baton rouge, commercial construction, business strategy, business, start a business, start your own company, start a construction company, builder insights, contractor insights, contracting business, entrepreneur, entrepreneurship, commercial construction industry, architecture, commercial real estate, commercial lending, brand building

Takeaways
* Learn about how the punch-list and final inspections unfold.
* Learn about closeout docs, what is included and in what form.
* Learn about the role that lien waivers play in processing final payments.
* Learn about how to handle the warranty period in a way that sets you up for success in getting the client referral and keeping the relationship in good standing.
* Find out how requesting client feedback can actually lead toa referral even when everything didn't go smoothly.
* Listen to a brief recap of the 5 part series and how you can source the information in a written form as well.

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In this episode/Part 4 we finally make it to the construction phase of the project. Jon & Joe discuss key elements to mobilizing and executing the project in the field. Don't miss the key insights into what it means to be a general contractor and what is required when taking a project to this critical phase of the actual construction process.

Chapters
00:00:04 Jon Is Cutting Up!
00:00:42 Jon Has His Own Idea for the Intro
00:00:50 Joe Tells Jon Not to Quit His Day Job
00:01:51 Jon Talks About Mobilization - Scheduling & Coordination
00:04:52 Jon Explains the Importance of Discussing the Schedule With the Project Owner
00:07:01 Jon Explains handling Weather Contingencies
00:10:44 The Construction Commencement Phase
00:11:07 Jon Discusses the Importance and Value of the Pre-Construction Meeting
00:12:48 Safety Protocol On the Job
00:15:51 Quality Control Explained
00:17:42 The Importance of Managing Client Expectations During Construction
00:21:41 Project Management During the Construction Process
00:24:22 The change Order Process Once Work Commences
00:27:19 Punch List Management
00:29:39 Handling Unexpected Issues & Delays
00:36:25 Jon Tells Joe It Took Him a While to "Put the Icing" On This Episode

Hashtags
#generalcontractorsbatonrouge #theKCupPodcast #constructionpodcast #howto #business #KellyConstructionGroup #Louisiana #commercialconstruction #contractor #building #buildingdesign #architecture #designbuild #AIA #commercialrealestate #commerciallending #creprofessionals #developers #CREinvestors #entrepreneur #entrepreneurship #businessstrategy #collaboration #collaborativebusinessecosystem #essentialnetworkingsystem #collaborativeconsumerengagement #prominentpersonofimpact #buildyourbrand #brand

Keywords
general contractors baton rouge, commercial construction, business strategy, business, start a business, start your own company, start a construction company, builder insights, contractor insights, contracting business, entrepreneur, entrepreneurship, commercial construction industry, architecture, commercial real estate, commercial lending, brand building

Takeaways
* Figure out that Jon & Joe like to cut up at the beginning and end of each episode
* Learn critical path elements that have to be addressed and managed when the time comes to actually begin the construction process.
* Learn the importance of the pre-construction meeting.
* Learn how vital it is to be managing the project owners expectations through out the entire process but especially once construction begins.
* Learn how weather, change orders, and unexpected delays are typically part of every project and what makes the difference in how they impact your project is how well they are managed.