In this episode, Josh welcomes Eddie Campbell, also known as "Eddie in Service," general manager and industry influencer. Eddie shares his leadership philosophy, emphasizing the importance of leading by example through actions like working alongside his team and empowering employees to serve customers. He also highlights the challenges and opportunities of connecting with younger generations in the workplace, adapting leadership and communication styles to meet their needs.

Learn more about Promotive or start your next search at https://www.gopromotive.com.

Stop wasting your marketing dollars and connect with Shop Marketing pros at https://www.shopmarketingpros.com.

Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence.

Visit https://auto.tekmetric.com/4r7jaUw to register for Tektonic In Houston, Texas, April 9th - 11th.

Visit Golden Hour Garage at https://www.goldenhourgarage.com to schedule a discovery call - & Own Your Golden Hour.

Timestamps:
00:00 – Meet Eddie Campbell
01:10 – Demystifying Auto Service for Customers
02:29 – Eddie’s Roots: Growing up in Independent Shops
03:34 – Lessons from a Life in Every Role, from Lube Tech to GM
06:01 – Situational Leadership: Adapting Across Generations
07:02 – What Leadership Means to Eddie
09:05 – Why “We Work Together” Is More Than a Motto
10:33 – The Power of Leading from the Trenches
12:13 – Empowering Teams: Giving Authority and Building Trust
17:10 – Why the Little Things Matter: Creating Customers for Life
18:07 – Eddie’s Best Advice & Inspiration from Star Trek

I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.

For more information, please visit https://www.limitlessleadership.co.

In this episode, host Josh is joined by Levi O'Brien, founder and CEO of Vintage Plumbing Services. Levi O'Brien shares how upgrading communication doubled his company’s business, explains his unique 50/50 partnership model that creates entrepreneurs within his organization, and discusses the life-changing impact of focusing on serving others above profit.

Stop managing chaos and start leading with purpose. Visit https://www.limitlessleadership.co to learn more about Limitless Leadership coaching, training, and speaking.

Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence.

Visit https://auto.tekmetric.com/4r7jaUw to register for Tektonic In Houston, Texas, April 9th - 11th.

Stop wasting your marketing dollars and connect with Shop Marketing pros at https://www.shopmarketingpros.com.

Timestamps:

00:00 – Introduction: Meet Levi O’Brien

01:51 – The Reluctant Plumber: Childhood Lessons & Family Business

03:40 – Upgrading Communication: How Tech Doubled Revenue

06:00 – Creating Jobs, Not Just Income: Shifting the Focus

07:35 – Partnerships, Not Employees: The 50/50 Model

10:24 – Navigating Tough Calls and Servant Leadership

13:10 – Proving Yourself vs. Improving Yourself

14:00 – Loss, Faith, and True Transformation

17:27 – Building Lasting Relationships and Unshakeable Trust

20:33 – What Leadership Means Now: Service & Sacrifice

25:18 – Content but Not Comfortable: Growth Never Ends

I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.

For more information, please visit https://www.limitlessleadership.co.

In this episode, Josh Parnell is joined by Chris Cloutier, founder and CEO of AutoFlow, at the 2025 APPEX Show in Las Vegas. Chris shares how transparent communication is essential in the auto repair industry, highlighting AutoFlow’s role in building trust with customers. He discusses his three core values—caring enough to make a difference, demonstrating grit, and viewing feedback as a gift—that guide his leadership approach. Chris also offers practical advice for entrepreneurs and shop owners, emphasizing the importance of stepping away from the table to make thoughtful decisions.

Learn more about Promotive or start your next search at https://www.gopromotive.com.

Stop managing chaos and start leading with purpose. Visit https://www.limitlessleadership.co to learn more about Limitless Leadership coaching, training, and speaking.

Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence.

Visit https://auto.tekmetric.com/4r7jaUw to register for Tektonic In Houston, Texas, April 9th - 11th.

Visit https://integrity1auto.com to learn more about Integrity 1st Car Pros, and https://www.Integrity1Franchise.com to complete the Franchise Fit questionnaire.

Timestamps:

00:00 "Auto Repair Transparency Innovator"

03:59 "Proactive Auto Repair Communication"

07:03 AI Enhancing Consumer Transparency

10:18 "Care Enough to Change"

14:47 "Feedback Is a Gift"

19:15 "Leadership and Team Expansion"

21:28 "Prioritize People Over Profits"

24:48 "Addressing Workplace Tension Decisions"

28:34 "Setting Boundaries Changes Life"

32:30 "Streamlined Customer Journey Solutions"

I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.

For more information, please visit https://www.limitlessleadership.co.