The Impact of Board Performance Assessment on Hospitality House

In this episode of THEBOARDCHECKUP, Dr. Cafik interviews Executive Director, Angie Bush about her experience with the practice of performance assessment and the impact it had on the leadership and governance of Hospitality House. Some of the lessons I learned from the Hospitality House experience with the practice of performance assessment are:

1. It helped the board shift focus from a working board engaged in day to day operations to a governing board that thinks and acts strategically.
2. It resulted in an increase in board member confidence, role clarity, responsibility, and camaraderie, which, in turn, had a positive effect on staff morale and productivity.
3. The decisions the board made on what to change were consensual and evidence-based.
4. The process resulted in an acknowledgement of the leadership role and contributions of the Executive Director to the board and the need for an executive assistant!

Please listen to the interview and let us know what you learned from the Hospitality House experience with the practice of board performance assessment and whether you think this case is another great board love story at [e-mail].