Welcome to The Impact Room, where we speak with the leaders shaping tomorrow’s organisations.

In this episode, Perry Fletcher, Operational Support Practice Lead at Douglas Jackson is joined by Chris Kenny, Digital Specialist at JDI Digital Transform Limited to discuss the crisis of trust facing regulated professions—and what good leadership looks like in today’s climate. Chris has spent over two decades at the intersection of regulation, risk, and governance, helping organisations rethink culture, compliance, and what it truly means to lead with integrity.

From AI to professional burnout, Chris doesn't shy away from the big topics. He challenges the status quo and offers a practical roadmap for leaders who want to create safe, inclusive, and trusted environments that withstand scrutiny and drive impact.

If you're in healthcare, law, insurance, or any highly scrutinised sector, this episode is a must-listen.

👉 Follow The Impact Room for more powerful stories from the leaders creating meaningful change.

Follow Chris here https://www.linkedin.com/in/chris-kenny-0306312a

Prefer to watch the full episode, you can do that here. https://youtu.be/e2PO0sP-ISo

Learn more about Douglas Jackson Executive Search and Recruitment Consultant for Operations, Operational Support, including, Resource Planning, Analytics, Insight, AI, CX and UX. https://www.douglas-jackson.com/

Douglas Jackson Partner with organisations across sectors to identify and attract top-tier leaders and subject matter experts, whether permanent, fractional, or NED, who drive transformation, scale, or solve critical challenges. Operating at the intersection of Operations, Transformation, Growth, Customer, CX, Marketing, Digital and Operational Support, helping you hire high-impact leaders, C-suite, SVP, Director and subject matter, critical expert hires who stay longer and are more successful.

In this episode of The Impact Room, Perry Fletcher welcomes Charlie Adams, Director of Customer Success and Experience at Custom Connect, customer experience judge, running enthusiast, and author of It’s Just People: A Manager’s Toolkit.

Charlie shares the story behind his unplanned journey into customer experience, why he believes most managers overcomplicate what’s actually a people-first job, and how blending practical people skills with emotional intelligence can beat shiny AI promises any day.

Tune in for actionable advice on leading teams, handling real conversations, and staying resilient, plus why Charlie says, “If you want to lead well, just do the simple stuff better than anyone else.”

Learn more about Charlie here. https://www.linkedin.com/in/charleshsadams/

Get Charlies book It's Just People: A Managers Toolkit. https://amzn.eu/d/7S2ZHqQ

Prefer to watch this episode, you can do that here. https://youtu.be/N1wIq8UL5Kw

Discover more insights and explore Douglas Jackson’s work supporting leaders who make a difference at www.douglas-jackson.com

The Impact Room from Douglas Jackson is a Business, CX and Leadership Podcast

Hear from Founders, Thought Leaders, CEOs, COOs, Chief People Officers, Chief Customer Officers, Director of Customer Experience, Customer Success Directors, Managing Directors and Diversity and CX Advocates in this podcast designed to help inspire and share lived experiences, offering sound advice for your personal and career development and to help drive business success and elevate talent.

In this episode of The Impact Room, host Michelle Ansell, Managing Partner at Douglas Jackson, welcomes Becca Meadows — ex-Sandhurst Leadership Instructor, British Army Officer, and founder of She Thrives, a women’s health and leadership consultancy.

Becca reveals why so many leaders get resilience wrong, unpacking the harsh lessons from her time as a senior officer and principal advisor for UK Defence and NATO. She explains why true resilient leadership demands more than self-sacrifice and how ignoring wellbeing quietly erodes performance at the top.

Becca’s unique blend of military leadership, coaching expertise, and passion for nutrition and lifestyle medicine offers powerful, practical takeaways for any leader wanting to perform at their peak without burning out.

Key quote:

“Resilience isn’t a badge you’re born with — it’s a muscle you train, and if you neglect it, it will weaken.”

This is essential listening for forward-thinking employers, CEOs, HR Directors and aspiring resilient leaders across sectors.

Contact Becca Meadows - https://beccameadowsnutrition.co.uk/

Follow Becca On Linkedin (7) Becca Meadows | LinkedIn

Learn more about the Rekjavic Index Reykjavik Index | My Site

Follow The Impact Room for more real conversations with leaders who challenge the norm and drive real change:

Douglas Jackson - The Impact Room

The Impact Room from Douglas Jackson is a Business, CX and Leadership Podcast

Hear from Founders, Thought Leaders, CEOs, COOs, Chief People Officers, Chief Customer Officers, Director of Customer Experience, Customer Success Directors, Managing Directors and Diversity and CX Advocates in this podcast designed to help inspire and share lived experiences, offering sound advice for your personal and career development and to help drive business success and elevate talent.