The Illusion of Communication

George Bernard Shaw once said, “The single biggest problem in communication is the illusion that it has taken place.” In this episode, Adam and Clay dig into why miscommunication happens so often at work—and how leaders can prevent it. From funny mix-ups (like a cake with the wrong message) to frustrating real-life examples of missed handoffs and unclear priorities, they explore why clarity is a leader’s most important tool.

You’ll learn five simple habits to make sure your message actually lands:

1. Repeat back what you hear

2. Use visuals, not just words

3. Preview where you’re going

4. Match tone to intent

5. Share bad news in person

The big takeaway? Don’t assume communication happened just because you said something. Clarity is leadership.