The IT Business Partner Playbook - Dalisu Buthelezi

𝑻𝒉𝒆 𝑰𝑻 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝑷𝒂𝒓𝒕𝒏𝒆𝒓 𝑷𝒍𝒂𝒚𝒃𝒐𝒐𝒌

Welcome to episode 8! Remembering your roots, playing to your strengths and catalysing change

🎙️ In the latest episode of the podcast, I was joined by Dalisu Buthelezi, a seasoned Business Relationship Manager at the South African Reserve Bank. This episode delves into the unique challenges and opportunities Business Partners face in bridging the gap between business and IT.

💡 Key Highlights:

1️⃣ The BRM Role: A Journey of Discovery

Dalisu shared his path into business relationship management, transitioning from business analysis and project management. His journey underscores the importance of self-driven learning and adapting to the dynamic needs of diverse teams.

2️⃣ Bridging Gaps Across Functions

We discussed how the BRM role is often misunderstood and how Dalisu tackles differing expectations between business and IT teams. His insights highlight the importance of clear communication in demonstrating the value BRMs bring to organisations.

3️⃣ Building Trust and Strong Connections

Dalisu emphasized the role of collaboration in cultivating trust across teams. We explored strategies for forging meaningful relationships and breaking down silos, with a focus on the human side of business.

4️⃣ Adapting and Innovating as a BRM

From managing virtual events during the pandemic to tailoring engagement models to meet customer needs, Dalisu showcased the flexibility and innovation BRMs bring to their organisations.

5️⃣ Future Tools and Strategies

We wrapped up by exploring ideas to support Business Partners, such as sharing common (not best) practices and simplifying approaches for greater impact.

Watch:

📹 https://youtu.be/crveSkwJwEc?si=IuzSCehnTYKXoovE

🌟 Looking Ahead:

This episode is a reminder of the pivotal role BRMs play in driving alignment and innovation. But it's also a reminder that without Leadership support, sponsorship and understanding, this critical capability will never fully utilised

My favourite quote from Dalisu, demonstrates both the purpose and flexibility of the role;

"𝑻𝒉𝒆 𝒅𝒆𝒇𝒊𝒏𝒊𝒕𝒊𝒐𝒏 𝒐𝒇 𝒂 𝑩𝑹𝑴 𝒅𝒆𝒑𝒆𝒏𝒅𝒔 𝒐𝒏 𝒕𝒉𝒆 𝒗𝒂𝒍𝒖𝒆 𝒕𝒉𝒆𝒚 𝒄𝒂𝒏 𝒃𝒓𝒊𝒏𝒈 𝒕𝒉𝒆𝒊𝒓 𝒑𝒂𝒓𝒕𝒏𝒆𝒓"

📢 Join the Conversation:

How does your organisation define the role of a Business Relationship Manager? What strategies help you build trust and drive collaboration? Share your thoughts and insights!

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