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The ISO Show

The ISO Show

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Blackmores is a pioneering consultancy firm with a distinctive approach to working with our clients to achieve and sustain high standards in Quality, Risk and Environmental Management. We'll be posting podcasts discussing ISO standards here very soon!All rights reserved Economía Gestión Gestión y Liderazgo
Episodios
  • #240 Revitalise your Audits with the Audit Accelerator Gameplan

    #240 Revitalise your Audits with the Audit Accelerator Gameplan
    Jan 21 2026
    Internal Audits are a key part of any ISO Implementation journey, they are also a necessary vehicle to drive continual improvement. For those with more mature ISO Management Systems, it can be easy for Internal Audits to become a bit of a rinse and repeat exercise. This can lead to stagnation of meaningful results, especially if you're asking the same people the same questions year on year. So how can you revitalise the Audit process? In this episode, Steph Churchman is joined by Sarah Ball, the Service Improvement Manager at Blackmores, to discuss the challenges associated with repeated internal audits, and how you can refresh the process to ensure you get meaningful results to drive continual improvement. You'll learn · What is an Isologyhub Gameplan? · What issue is the Audit Accelerator tackling? · Who is the Audit Accelerator aimed at? · What are the five steps in the Audit Accelerator Gameplan? Resources · Isologyhub · What is the Isologyhub? In this episode, we talk about: [02:05] Episode Summary – Blackmores Service Improvement Manager joins Steph on this episode to talk about the challenges many face when completing internal audits in an annual basis, and how these can be refreshed to ensure valuable output. [00:45] What is the isologyhub? The isologyhub is our online learning platform for all things ISO. Its main feature is the ISO Roadmap, a 7-step guided apprach to implementing your own bespoke ISO 14001 compliant Environmental Management System. Since it's creation, it's grown to hold a library of over 200+ ISO related resources. The content available varies from quick accessible content such as ISO templates, ISO handbooks and short from video training we call Coffee Break Training which explain key elements of ISO Standards. This goes onto more in-depth content such as our ISO Pathways which take you through 3 levels of learning to help you progress from Learner to leader in your chosen subject area. There's other exclusive content on there which you can dip into, including our full workshop recordings which have covered topics such as utilising ISO Standards for ESG compliance, how to integrate ISO Standards and how to complete an AI impact Assessment. [02:10] What is an isologyhub Gameplan? Gameplans have been designed to be actionable pieces of content within the Isologyhub. They are guides where people can work through a particular set of information about a topic and practical guidance that can be applied within the own organisation. Each game plan is structured around a kind of area that is quite commonly a difficult area for many organisations managing ISO Standards. Each Gameplan also includes a number of Workbooks to help you through each step, whether as an individual or as part of a team. [04:00] What issue is the Audit Accelerator tackling? internal audits are a fundamental part of any ISO management system, but it's also something that can get a little bit stale when you've had a management system for a while. It can tend to feel a little bit like a rinse and repeat exercise where you're having similar conversations with the same people about the same processes, which isn't what internal audits should be. The reason they're in the standards in the first place, is to help push continual improvement. For example, if you've got a quality management system, you'll be looking to ensure that processes are being followed, but also where there are opportunities to improve. This is where a lot of people drop the ball in mature systems. Internal Audits can be intimidating for some, and can be rushed as just something that needs to get done. But by rushing them, by not talking the proper time to speak to different individuals, you are missing out on valuable information that can ultimately help you improve your services and way of working. The Audit Accelerator Gameplan was designed to help you to really get the most out of those internal audits, give the process a bit of a refresh and rethink how you're approaching your audit planning. It also provides guidance on how you can get better engagement from the wider business with audits. Refreshing the process will help you to gain new perspectives, and ensure that internal audits becomes a positive experience that everyone can engage with, no matter what level they are at within the business. [08:15] Who is the Audit Accelerator aimed at?: The person who's responsible, or personal team who is responsible for coordinating the internal audit plans within an organisation. It's aimed at those so that they can help the wider business to understand what audits are about, and also so that they can also look at how they're planning audits. [09:15] What are the five steps in The Audit Accelerator?: Step 1: Check – This step helps you to assess where you currently are with your Audit Program. It includes a workbook with a checklist ...
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    17 m
  • #239 2025 ISO Standard Wrap Up and Looking Ahead

    #239 2025 ISO Standard Wrap Up and Looking Ahead
    Dec 17 2025
    It's been a busy year for ISO Standards, with that set to ramp up in 2026 thanks to upcoming Standard transitions. Before we dive into a new year, we'd like to take a step back and highlight some of the key ISO milestones from 2025. In this episode, Steph Churchman, Communications Manager at Blackmores, looks back at the major Standard updates from 2025, including changes to existing Standards, new ISO's published and key upcoming changes you need to be aware of for 2026. You'll learn · What ISO Standards have been updated in 2025? · What new ISO Standards were published in 2025? · What Standards are due to be published in 2026? · What ISO transitions do you need to be aware of in 2026? Resources · Isologyhub In this episode, we talk about: [02:05] Episode Summary – Steph reviews major ISO Standard updates from 2025, including changes to existing ISO Standards, new Standards published and what you need to know going into 2026. [02:34] What ISO Standards have been updated in 2025?: ISO 27701:2025: This is the Standard for Privacy Information Management and it recently received an update in October 2025. Key updates to this Standard include: · This is now a stand-alone Standard and can be implemented without an existing ISO 27001 ISMS in place. · The addition of further guidance for data processors and controllers. · Provides greater clarity on managing personal data within AI and digital ecosystems · More focus on organisational leadership involvement. · The update now aligns ISO 27701 more closely with global regulations such as GDPR, CCPA and LGPD. ISO 37001:2025, the Standard for Anti-bribery. This one was well overdue an update, with its last version being 2016! It's update arrived on 2nd Feb 2025, and included: - · Text harmonisation with the other ISO 37000 family of Standards, such as ISO 37301 (compliance management systems), ISO 37000 (governance of organisations) and ISO 37008 (internal investigations of organisations) to ensure consistency and easier integration. · The latest version now formally introduces the concept of anti-bribery culture and emphasises its importance for the effectiveness of the management system. · A greater emphasis on the role of top management and their involvement in overseeing the management system. · A new requirement has been added for awareness and training as fundamental asset for management system results. · It also receives the added climate change amendment, which many ISO's already embedded back in 2024 – learn more about that here. · And lastly, there's more comprehensive definitions of conflict-of-interest as well as procedures to raise awareness on reporting potential and actual conflicts. ISO 50002, the standard for energy audits. This isn't a certifiable standard, but rather a guidance document to support the energy management standard ISO 50001. The recent update has now split this Standard into 3 parts: · ISO 50002 part 1: General requirements with guidance for use. · ISO 50002 part 2: Guidance for conducting an energy audit in buildings. · ISO 50002 part 3: Guidance for conducting an energy audit in processes Most of the revisions focused on strengthening and adding further clarification to energy auditing principles such as Competency, Confidentiality, Objectivity, access to equipment, resources and information, Evidence-based approach and Risk-based approach Lastly, this update also clearly specifies the requirements for energy auditor competence. [07:10] What new ISO Standards were published in 2025? ISO 42006 - Requirements for bodies providing audit and certification of artificial intelligence management systems. This is a guidance Standard that actually relates to certification bodies rather than businesses choosing to implement ISO 42001. It builds on ISO 17021-1 and ensures that certification bodies operate with the competence and rigour necessary to assess organisations developing, deploying or offering AI systems. While one that you as a business may not have to worry about, it's a positive addition to the growing ISO 42000 family of Standards, which are currently the only global frameworks for best practice for AI Management. ISO 17298 Biodiversity - Considering biodiversity in the strategy and operations of organizations. ISO 17298 ultimately aims to help organizations of all types and sizes understand how they depend on and impact nature – and take concrete action to address it. It includes guidance to help you: · Understand your biodiversity impacts, dependencies and risks · Identify opportunities for green growth and nature-positive finance · And develop and implement a credible biodiversity action plan [09:45] What new ISO Standards ...
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    17 m
  • #238 Umony's ISO 42001 Journey - Setting the Standard for effective AI Management

    #238 Umony's ISO 42001 Journey - Setting the Standard for effective AI Management
    Dec 12 2025
    AI has become inescapable over the past years, with the technology being integrated into tools that most people use every day. This has raised some important questions about the associated risks and benefits related to AI. Those developing software and services that include AI are also coming under increasing scrutiny, from both consumers and legislators, regarding the transparency of their tools. This ranges from how safe they are to use to where the training data for their systems originates from. This is especially true of already heavily regulated industries, such as the financial sector. Today's guest saw the writing on the wall while developing their unique AI software, that helps the financial sector detect fraud, and got a jump start on becoming accredited to the world's first best practice Standard for AI, ISO 42001 AI Management. In this episode, Mel Blackmore is joined by Rachel Churchman, The Global Head of GRC at Umony, to discuss their journey towards ISO 42001 certification, including the key drivers, lessons learned, and benefits gained from implementation. You'll learn · Who is Rachel? · Who are Umony? · Why did Umony want to implement ISO 42001? · What were the key drivers behind gaining ISO 42001 certification? · How long did it take to implement ISO 42001? · What was the biggest gap identified during the Gap Analysis? · What did Umony learn from implementing ISO 42001? · What difference did bridging this gap make? · What are the main benefits of ISO 42001? · The importance of accredited certification · Rachel's top tip for ISO 42001 Implementation Resources · Umony · Isologyhub In this episode, we talk about: [02:05] Episode Summary – Mel is joined by Rachel Churchman, The Global Head of GRC at Umony, to explore their journey towards ISO 42001 certification. [02:15] Who is Rachel?: Rachel Churchman is currently The Global Head of GRC (Governance, Risk and Compliance) at Umony, however keen listeners to the show may recognise her as she was once a part of the Blackmores team. She originally created the ISO 42001 toolkit for us while starting the Umony project under Blackmores but made the switch from consultant to client during the project. [04:15] Who are Umony? Umony operate in the financial services industry. For context, in that industry every form of communication matters, and there are regulatory requirements for firms to capture, archive and supervise all business communications. That covers quite a lot! From phone calls, to video calls, instant messaging etc, and failures to capture that info can lead to fines. Umony are a compliance technology company operating within the financial services space, and provide a platform that can capture all that communications data and store that securely. [05:55] Why did Umony embark on their ISO 42001 journey? Umony have recently developed an AI platform call CODA, which uses advanced AI to review all communications to detect financial risks such as market abuse, fraud or other misconduct. This will flag those potential high-risk communications to a human to continue the process. The benefit of this is that rather than financial institutions only being able to monitor a very small set of communications due to it being a very labour intensive task, this AI system would allow for monitoring of 100% of communications with much more ease. Ultimately, it's taking communications capture from reactive compliance to proactive oversight. [08:15] Led by industry professionals: Umony have quite the impressive advisory board, made up of both regulatory compliance personnel as well as AI technology experts. This includes the likes of Dr.Thomas Wolfe, Co-Founder of Hugging Face, former Chief Compliance Officer at JP Morgan and the CEO of the FCA. [09:00] What were the key drivers behind obtaining ISO 42001 certification? Originally, Rachel had been working for Blackmores to assist Umony with their ISO 27001:2022 transition back in early 2024. At the time, they had just started to develop their AI platform CODA. Rachel learned about what they were developing and mentioned that a new Standard was recently published to address AI specifically. After some discussion, Umony felt that ISO 42001 would be greatly beneficial as it took a proactive approach to effective AI management. While they were still in the early stages of creating CODA they wanted to utilise best practice Standards to ensure that the responsible and ethical development of this new AI system. When compared to ISO 27001, ISO 42001 provided more of a secure development lifecycle and was a better fit for CODA as it explores AI risks in particular. These risks include considerations for things like transparency of data, risk of bias and other ethical risks related to AI. At the time, no one was asking for ...
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    43 m
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