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The Human Risk Podcast

The Human Risk Podcast

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People are often described as the largest asset in most organisations. They are also the biggest single cause of risk. This podcast explores the topic of 'human risk', or "the risk of people doing things they shouldn't or not doing things they should", and examines how behavioural science can help us mitigate it. It also looks at 'human reward', or "how to get the most out of people". When we manage human risk, we often stifle human reward. Equally, when we unleash human reward, we often inadvertently increase human risk.Copyright Human Risk Ciencia Ciencias Sociales
Episodios
  • James Healy on BS at Work (Bullshit & Behavioural Science)

    James Healy on BS at Work (Bullshit & Behavioural Science)
    Sep 27 2025
    Why do so many workplaces run on bullshit processes and procedures? And how might Behavioural Science help resolve them?

    Episode Summary
    In this episode, I sit down with author, speaker and advisor James Healy to explore his book BS at Work — and the everyday nonsense we all recognise inside organisations.

    James argues that while behavioural science has transformed public policy and consumer behaviour, workplaces have lagged behind. We dig into why leaders keep choosing rituals over results, why nobody seems to ask “does this actually work?”, and how our search for simple answers can make complex systems worse.

    I ask James to unpack some of his favourite stories, including the strange origins of the DISC personality test — created by Wonder Woman’s inventor, complete with “dominance” and “submission” baked in — and the utterly self-parodying experience he had with e-learning about not cheating on e-learning. 😳

    We talk context vs. character, box-ticking vs. behaviour change, and why “I don’t know” is often the most honest answer in big organisations. We finish on what to do instead. James doesn’t offer commandments — he offers principles that sometimes even contradict each other, because context matters.

    Together we make the case for designing environments that make the desired behaviours easier, embracing complexity with humility, and asking better questions — especially when a shiny quick fix is on the table.

    GUEST BIO
    James is an author, speaker and executive advisor who applies behavioural science to organisational problems — with a mission to make workplaces more human. He's also the Founder and Managing Director of The Behaviour Boutique and host of The B-Word podcast,

    AI-GENERATED TIMESTAMPED SUMMARY
    [00:00:00] Introduction
    [00:03:00] James’s path: economics → philosophy → Kahneman & Tversky lightbulb.
    [00:06:00] The question James asks in orgs: “Does anybody think this will work?”
    [00:09:00] The missing third answer: “I don’t know” — and why nobody measures impact.
    [00:10:30] Why people stick with accepted rituals; self-preservation beats candour.
    [00:13:30] The book’s stance: no silver bullets; principles, not commandments.
    [00:16:00] Personality tests & categories; the DISC backstory via Wonder Woman.
    [00:20:00] Humans on continua, not binaries; our craving for neat boxes.
    [00:23:00] Complexity rising; we cling harder to simplicity and widen the gap.
    [00:24:30] The brain’s connectome as humility check; limits of two-by-two thinking.
    [00:27:00] Context > character; orgs try to “fix the individual” instead of the system.
    [00:29:00] Mixed signals: “be collaborative” vs. incentives and spaghetti systems.
    [00:34:00] AI and magical thinking; processes are simple “except for all the ways they’re not.”
    [00:41:00] Call-centre scripts vs. common sense — when design defeats judgment.
    [00:45:00] Purpose theatre: the Greggs poster and the risk of making things worse.
    [00:51:00] The e-learning about not cheating on e-learning; incentives and signals.
    [00:55:00] “Do something” bias (Geldof); why activity ≠ effectiveness in orgs.
    [01:00:00] Failure as feature; thinking critically beats imported “models.”
    [01:01:00] Book and podcast details; where to find James.

    LINKS
    James on LinkedIn: https://www.linkedin.com/in/james-healy-behaviour-boutique

    James' website for his business The Behaviour Boutique: https://thebehaviourboutique.com/

    James' Book BS At Work: Why so much of modern work is bullshit and how behavioural science can make it better - https://www.amazon.co.uk/BS-At-Work-bullshit-behavioural/dp/0646719173?ref_=ast_author_dp

    James' Podcast The B Word - https://thebehaviourboutique.com/podcast/
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    1 h y 5 m
  • Pep Rosenfeld on Work Laugh Balance

    Pep Rosenfeld on Work Laugh Balance
    Sep 6 2025
    What if the most powerful tool at work isn’t logic, but laughter? On this episode I'm speaking to a comedian who far from thinking humour is a workplace distraction, thinks it might be one of our most powerful tools.

    Episode Summary
    My guest is Pep Rosenfeld: comedian, improviser, and co-founder of the Amsterdam-based comedy institution Boom Chicago. He’s also the author of Work Laugh Balance, a manifesto for injecting humour into the working world. We explore why humour matters; not just as entertainment, but as a serious enabler of collaboration, communication, and honesty. Pep brings a unique perspective: part performer, part business trainer.

    We talk about how Boom Chicago went from late-night improv to a launchpad for corporate masterclasses in leadership and presentation. Along the way, we unpack the risks and rewards of using humour at work; what works, what really doesn’t, and how to find the line without crossing it. Pep shares ethical guidelines for office jokes, the power of self-deprecation, and why starting with a laugh can lead to deeper conversations. We also get into the craft of being funny.

    Pep explains why good comedy is rarely spontaneous, why AI still can’t tell a decent joke, and why live audiences matter more than ever. Whether you're trying to lighten the mood in a meeting or name the elephant in the room without causing a stampede, this episode offers practical ideas (and a few laughs) on how to do it with intelligence and care.

    AI-Generated Timestamped Summary
    [00:00:00] Opening on humour’s overlooked role in work; intro to Pep Rosenfeld
    [00:01:00] How Boom Chicago began as a summer comedy project in Amsterdam
    [00:04:00] Expanding into improv for kids on the autism spectrum
    [00:06:00] The book’s premise: humour fuels communication, leadership, and trust
    [00:11:00] Why advertisers and leaders alike should embrace humour
    [00:12:00] Rules for workplace humour: self-deprecate, avoid punching down, don’t get creepy
    [00:16:00] Comedy as a tool for tackling elephants in the room
    [00:23:00] The myth of improv: strong humor depends on thoughtful prep
    [00:26:00] The power of presence and live attention in comedy
    [00:33:00] What comedians offer that motivational speakers don’t
    [00:36:00] How Pep uses AI to show the limits of artificial humour
    [00:41:00] Using comedy to defuse fear and build connection
    [00:44:00] Parallel skills: being a lawyer vs. being a comedian
    [00:50:00] The energy difference between live and virtual comedy
    [00:55:00] Defining Work Laugh Balance: credibility without sterility
    [01:00:00] What’s next for Pep, where to find his work, and closing thoughts

    Links
    Pep on LinkedIn - https://www.linkedin.com/in/pep-rosenfeld-394b2424/
    Boom Chicago, Pep's Amsterdam comedy club - https://boomchicago.nl/
    Work Laugh Balance - https://amzn.eu/d/678xGYN

    If you eniyed this episode, then you might also like these previous episodes of the show:

    Comedy writer Paul Dornan on Being Truly Funny - https://www.humanriskpodcast.com/paul-dornan-on-being-truly-funny/
    Improv Comedian Neil Mullarkey on Being In The Moment - https://www.humanriskpodcast.com/neil-mullarkey-on-being-in-the-moment/
    Impressionist Josh Berry on Comedy, Satire and Impressions - https://www.humanriskpodcast.com/josh-berry-on-comedy-satire-impressions-part-one/
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    1 h y 3 m
  • Ella Jenkins & Pete Dyson on Why Do Cyclists Run Red Lights?

    Ella Jenkins & Pete Dyson on Why Do Cyclists Run Red Lights?
    Aug 31 2025
    Why do cyclists in London run red lights? It's against the law, and yet, if you've cycled, driven or just observed London's cyclists, you'll know that many of them don't stop when there's a red light. Confession time: I'm one of them. Not all the time, but some of the time, and weirdly not when I'm in Munich — the other city I live in — but only in London.The question of why this happens — not just my red light running, but the act in general — is the subject of this episode. Because I think this seemingly simple act can reveal so much about our compliance with rules, our perception of risk, and the way environments shape behaviour.To unpack these insights, I’m joined by Ella Jenkins, Associate Director at Thinks Insight, and Pete Dyson, a behavioural science researcher at the University of Bath and co-author of Transport for Humans. They've been part of a research team on a study commissioned by Lime, the electric bike and scooter company, which explores why cyclists in London behave the way they do.What we discover isn’t about recklessness—it’s about confidence, social signalling, poor infrastructure, and the surprising psychology of compliance. In our conversation, we examine the drivers of red-light running, the effectiveness of different interventions, and what this means for broader behaviour change.Whether you’re a policymaker, a cyclist, or simply someone curious about how our minds and cities interact, this episode offers practical insights into one of the most visible — and misunderstood — forms of everyday noncompliance.Guest BiographiesElla Jenkins is an Associate Director at Thinks Insight, a strategy and research consultancy that helps clients understand human behaviour and deliver change. She led the research project commissioned by Lime to understand why cyclists in London run red lights. With a background in behavioural science and a passion for applying insights in real-world contexts, Ella brings both analytical rigour and empathy to her work.Pete Dyson is a behavioural science researcher at the University of Bath, where he focuses on transport systems and human behaviour. He is the co-author with Rory Sutherland of the influential book Transport for Humans: Are we nearly there yet? and previously served as the Principal Behavioural Scientist at the UK Department for Transport. He's also the current Cycling Mayor for the UK City of Bath.Pete blends practical policymaking experience with a deep understanding of the behavioural levers that shape how we move through the world.AI-Generated Timestamped Summary[00:00:00] Introduction and personal confession about red-light running[00:01:15] Overview of the Lime-commissioned research [00:03:20] Introducing Ella Jenkins and Pete Dyson[00:05:45] The origins and goals of the study[00:09:05] Red-light running as a defensive rather than reckless behaviour[00:12:08] Confidence and frequency of cycling linked to rule-breaking[00:13:14] Perceptions versus reality of who breaks the rules[00:16:32] The role of infrastructure and signal phasing[00:18:54] Social norms and peer influence on cyclist behaviour[00:21:46] Trust in the rules versus lived reality [00:24:20] Designing for behavioural cues[00:28:15] Comparison with other cities like Munich [00:30:58] The emotional context of cycling[00:34:46] Enforcement and views on potential interventions[00:38:12] Habit formation and unintended nudges [00:41:23] The interplay between education and empathy[00:46:49] Final reflections and Christian's closing thoughtsLinksElla on LinkedIn: https://www.linkedin.com/in/ella-jenkins/Pete on LinkedIn: https://www.linkedin.com/in/pete-dyson-9ba5301b/What drives red light running in London cyclists?, the research we discuss: https://fileserver.britainthinks.com/dl/wH4CcDyRg8bVThinks Insight: https://www.thinksinsight.com/Lime Bikes: https://www.li.me/en-gbTransport for Humans: https://www.transportforhumans.com/Pete's previous appearance on the show talking about Transport for Humans: https://www.humanriskpodcast.com/pete-dyson-on-making-transport-more-human/The announcement of Pete as Cycling Mayor of Bath: https://www.bath.ac.uk/announcements/the-bicycle-mayor-of-bath-pete-dyson/
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    54 m
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