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The Human Risk Podcast

The Human Risk Podcast

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People are often described as the largest asset in most organisations. They are also the biggest single cause of risk. This podcast explores the topic of 'human risk', or "the risk of people doing things they shouldn't or not doing things they should", and examines how behavioural science can help us mitigate it. It also looks at 'human reward', or "how to get the most out of people". When we manage human risk, we often stifle human reward. Equally, when we unleash human reward, we often inadvertently increase human risk.

To pitch guests please email guest@humanriskpodcast.comCopyright Human Risk Ciencia Ciencias Sociales
Episodios
  • Amy Kean on Grief

    Amy Kean on Grief
    Jan 12 2026
    Why do we struggle to talk about grief? Why that matters and what we can do about it, is the subject of this episode.

    Summary
    Grief is something almost all of us will experience, and yet something we still struggle to talk about openly. Not because it’s rare, but because it makes us uncomfortable. We lack a shared language for it, feel uneasy about how long it lasts, and often don’t know how to sit with people who don’t simply “move on”.

    On this episode, I'm joined by Amy Keen, founder of Good Shout, for a deeply human conversation about grief, work, identity, and what it really means to give people space to be themselves.

    Amy has been on the podcast before. Since first encountering her work, I have been consistently inspired by her willingness to be unashamedly herself: thoughtful, curious, and open about experiences many of us keep hidden. When she recently shared reflections on grief on LinkedIn, it sparked a desire to invite her back; not for a tightly structured discussion, but for a conversation that could explore the wider dynamics around loss.

    What follows is an unusual episode. It begins with grief, but moves into related territory: compassionate leave versus compassionate return, what actually helps when someone is struggling, why workplaces are often so bad at dealing with loss, and why talking about difficult things might be one of the most important human skills we have.

    Rather than offering neat frameworks or tidy conclusions, this conversation creates space; for reflection, for discomfort, and for honesty.

    If you’ve experienced loss, this episode may offer comfort or recognition. If you haven’t, it may give you insight into how to show up better for others when the time comes. And above all, it helps normalise the idea that grief is not something to be hidden or hurried past, but something we should be able to talk about.

    The episode is dedicated to Amy’s dad, Lord Terence Keane.

    Relevant Links
    Good Shout, Amy's company — https://www.goodshout.co

    Amy on LinkedIn — https://www.linkedin.com/in/amykpkee

    Amy’s previous appearance on the show talking aboiut Communicating Effectively —
    https://www.humanriskpodcast.com/amy-kean-on-communicating-effectively/

    Death of an Ordinary Man by Sarah Perry —
    https://www.goodreads.com/book/show/60324067-death-of-an-ordinary-man

    AI-Generated Timestamp Summary
    01:05 – Why Amy, why now
    03:40 – Remembering Amy’s dad
    08:30 – Double grief and anticipatory loss
    10:40 – Stroke, hope, and uncertainty
    14:40 – Grief, work, and performance
    17:35 – Naming emotions out loud
    22:05 – Talking about grief on LinkedIn
    27:40 – Compassionate return
    30:05 – The cognitive cost of grief
    33:05 – Why we don’t talk about death
    35:05 – How to help someone who’s grieving
    41:05 – Creativity, curiosity, and grief
    49:05 – AI, voice, and being human
    53:05 – Shameless and deathbed economics
    01:02:00 – Final reflections and dedication
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    1 h y 4 m
  • Dr Guy Champniss on Business, BeSci and AI

    Dr Guy Champniss on Business, BeSci and AI
    Dec 7 2025
    Are we losing our ability to think critically as we rely more on AI?Episode SummaryMy guest is social psychologist Dr Guy Champniss to explore the role of behavioural science in business and the emerging challenges of AI in the workplace. We discuss why behaviour change is so hard to sell, the myth that behavioural science is only needed when everything else fails, and how organisations often overlook the human factors in transformation. Guy brings deep insight into how behavioural science is perceived inside organisations—often as a last resort when more traditional methods fail. We examine why that is, and how a better understanding of human behaviour can actually de-risk strategy, improve engagement, and lead to more successful outcomes. We also explore the psychology of AI: how we trust it, how we interact with it, and what we might be losing in the process. From loss of credibility and collaboration among employees, to the risks of over-automation and cognitive offloading, the conversation raises timely questions about what kind of future we're building, and how prepared we really are.You'll hear thoughtful takes on the challenges of selling behavioural science, powerful metaphors to help reframe the debate, and real-world examples from the classroom to the call centre. If you’re curious about the intersection of technology, psychology, and organisational behaviour, this is a must-listen.About Guy Champniss Dr Guy Champniss is a social psychologist and behavioural science practitioner. He teaches at IE Business School in Madrid and consults through Meltwater Consulting. Guy’s current work focuses on how AI is changing human behaviour in organisations—particularly its impact on trust, agency, and critical thinking. He’s also worked extensively in the sustainability space, helping businesses drive lasting behavioural change.AI Generated Timestamp Summary[00:00:00] – Intro to Dr Guy Champniss and sets up the discussion around behavioural science and AI.[00:03:30] – Behavioural Science’s Struggle for AcceptanceWhy it’s often brought in too late and why it needs itself to be sold effectively.[00:10:00] – Organisational Blind SpotsHow businesses resist behaviour-led approaches and prefer short-term fixes.[00:17:30] – From Sustainability to AIGuy’s journey into exploring the psychology of AI at work.[00:24:00] – AI and Human CredibilityWhat happens when AI performs better than people, and how that undermines trust. [00:30:00] – Trust and Bias in AIWhy we trust AI more when it agrees with us and the dangers that brings.[00:38:00] – AI’s Impact on CollaborationHow automation can quietly erode teamwork and critical thinking.[00:45:00] – Students and AIWhat AI use in classrooms reveals about thinking, learning, and shortcuts.[00:52:00] – The Real Future of WorkWhy it’s not AI replacing jobs—but people who know how to use it.[00:56:00] – Language, Labels, and ResponsibilityThe power of how we talk about tech and what it signals.LinksMeltwater Consulting, Guy's firm - https://www.meltwater-consulting.com/drguychampnissGuy on LinkedIn - https://www.linkedin.com/in/guychampniss/His academic profile at IE Business School - https://rhe.ie.edu/speaker/guy-champniss/Guy's research - https://www.researchgate.net/profile/Guy-ChampnissMcKinsey article on AI in Contact Centres - https://www.mckinsey.com/capabilities/operations/our-insights/the-contact-center-crossroads-finding-the-right-mix-of-humans-and-aiOnora O'Neil BBC Reith Lectures on A Question of Trust:Recording: https://www.bbc.co.uk/programmes/p00ghvd8Transcript: https://downloads.bbc.co.uk/rmhttp/radio4/transcripts/20020427_reith.pdfv
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    1 h y 1 m
  • Professor Yuval Feldman on Can The Public Be Trusted?

    Professor Yuval Feldman on Can The Public Be Trusted?
    Nov 23 2025
    Why do governments rely on coercion and punishment when voluntary cooperation often produces better, more sustainable outcomes?Episode SummaryOn this episode, I’m joined once again by Professor Yuval Feldman, who returns to explore the core question behind his latest book: Can The Public Be Trusted? Instead of asking how much we trust our governments, Yuval flips the script, asking how much governments trust us, and whether that trust is deserved. Together, we dive into the concept of voluntary compliance, where people follow rules not because they’re forced to, but because they believe in doing the right thing. We unpack the complexity of this idea through real-world examples, from tax compliance to environmental policy to COVID-19 interventions. Yuval explains why people who think they’re ethical can actually be the hardest to regulate, and how misplaced trust can lead to serious regulatory blind spots. We also explore the psychological tension between intrinsic motivation and external enforcement, and why regulators often default to command-and-control, even when trust might offer a better solution. As ever, Yuval makes nuanced, sophisticated ideas feel accessible and immediately relevant. You'll hear about the role of culture, the limits of nudging, why economists might (sometimes!) actually be right about human behaviour and how AI might help policymakers make better decisions. Guest BioProfessor Yuval Feldman is a legal scholar and behavioural scientist at Bar-Ilan University in Israel. A returning guest and the podcast’s very first interviewee, Yuval is internationally renowned for his work at the intersection of law, psychology, and behavioural economics. His new book, Can The Public Be Trusted? The Promise and Perils of Voluntary Compliance is available open-access via Cambridge University Press (link below).AI-Generated Timestamped Summary[00:00:00] Introduction: why this question of “can the public be trusted?” matters for regulation and risk[00:03:42] Yuval’s personal background: how he came into law + psychology and the origin of his VComp lab[00:09:15] Defining voluntary compliance: what it means, how it differs from coercion[00:14:52] Intrinsic motivation vs crowding out: when good intentions are undermined by heavy‑handed regulation[00:21:30] Designing regulatory systems for trust: frameworks and features that support voluntary compliance[00:27:47] Case study: Covid‑19 and public cooperation—what we learned about trust, compliance and enforcement[00:34:10] Tax compliance as a trust test: how citizens respond when they believe the system treats them fairly[00:39:58] Environmental regulation and the limits of voluntary strategies: when culture or technology create barriers[00:45:22] Cross‑cultural & technological dynamics: how digital reputation, culture and platforms impact compliance[00:50:05] The perils of voluntary compliance: when trust can be misplaced, manipulated or simply ineffective[00:55:30] Final reflections: what this means for risk professionals, policymakers and anyone designing systems of human behaviour[01:00:12] Closing: how to reframe regulation to see the public not as a risk but as a resource.LinksYuval's academic profile - https://law.biu.ac.il/en/feldmanHis profile on LinkedIn - https://www.linkedin.com/in/yuval-feldman-21942514/ His open-access book Can the Public Be Trusted? (Cambridge University Press) – https://www.cambridge.org/core/books/can-the-public-be-trusted/B3E11831E3051D4E928B9252B6767A4BYuval’s previous appearances on the show On The Law of Good People or ‘why we should write rules for good people not bad people’ (2019) - https://www.humanriskpodcast.com/professor-yuval-feldman-on-why/ On Trust & Voluntary Compliance (2022) - https://www.humanriskpodcast.com/professor-yuval-feldman-on-trust-compliance?
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    1 h y 5 m
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