The Hidden Liability Killing HVAC Companies (And How to Fix It)

What happens when your HVAC system breaks down in year five, and you thought you had a ten-year warranty? For homeowners, it's a shocking repair bill. For contractors, it could be a hidden liability threatening their entire business.

In this episode, hosts Mary Carter and Stephen Ross sit down with Tommy Cue VP of Strategic Partnerships at JB Warranties, to unpack the often-confusing world of extended labor warranties. Steven shares a wild story about a contractor whose self-funded warranty program turned into an accidental Ponzi scheme, and Tommy explains why the difference between "limited warranty" (parts only) and "labor warranty" (the actual repair work) matters so much.

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