Episodios

  • EP. 96 - Jose Alvarado | The CX North Star

    EP. 96 - Jose Alvarado | The CX North Star
    Jan 6 2026
    Jose breaks down why outsourcing can enhance a brand (not dilute it), how he filters decisions through core values, and why many organizations are rushing into AI without fixing the fundamentals. We also dig into the future of CX: the right blend of human + AI, the shift toward behavioral metrics, and the timeless truth that trust is the currency. Key takeaway? Empathy and simplicity create loyalty.
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    30 m
  • EP. 95 | The Best of 2025 Super Cut

    EP. 95 | The Best of 2025 Super Cut
    Dec 29 2025
    In this compilation, you’ll hear the top moments from our guests this year—business leaders, entrepreneurs, customer service experts, and a legendary coach—as they share real insights on discipline, resilience, tenacity, and what it truly takes to succeed—in business and in life. These conversations go beyond surface-level motivation. They’re honest, hard-earned lessons about showing up consistently, overcoming adversity, building strong teams, and creating experiences that leave a lasting impact. Whether you’re building a company, leading a team, or working to become better at your craft, this episode is a reminder that success is built through service, mindset, and commitment over time. If you’ve been looking for clarity, inspiration, or a reset—this one’s for you. Thank you again for a wonderful 2025 full of amazing conversations, and we’ll see you in 2026!
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    25 m
  • EP. 94 - Ken Shamrock | The Unyielding Spirit

    EP. 94 - Ken Shamrock | The Unyielding Spirit
    Dec 18 2025
    Ken opens up about his early struggles, intense training regimens, groundbreaking moments in UFC, and the profound impact of his mentors. Learn about his unique relationships, including his notable bond with The Rock, and his unfiltered thoughts on current fight dynamics. An exploration of passion, resilience, and legacy in the world of combat sports.
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    1 h y 39 m
  • EP. 93 - Jamie Huff | Navigating Business Acquisitions

    EP. 93 - Jamie Huff | Navigating Business Acquisitions
    Dec 11 2025
    Jamie discusses the challenges of taking on a business with financial difficulties, the implementation of Entrepreneurial Operating System (EOS) for business efficiency, and his future plans for acquisitions through Eco Summit Ventures. The conversation also touches on his experiences with deal structuring, sourcing acquisitions, and the importance of relationship-building in the lower middle market. Lastly, Jamie shares insights into his strategic approach to growing his ventures and maintaining business health through disciplined practices. Tune in for practical advice on mergers and acquisitions, leadership, and business growth.
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    32 m
  • EP. 92 - David Wasilewski | From Spanx to Modern Ventures

    EP. 92 - David Wasilewski | From Spanx to Modern Ventures
    Dec 4 2025
    They discuss the growth of Spanx, from its serendipitous beginnings to its major break with Oprah's endorsement. David insights on leveraging one's 'zone of genius,' the importance of vision, and adapting to industry changes. The conversation also covers the challenges and opportunities in the consumer products space, his role in different successful businesses, and the evolving landscape of Miami as a business hub. Tune in to learn about strategic growth, innovation, and the essence of entrepreneurial spirit.
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    59 m
  • EP. 91 - Cristian Lopez Diaz | The Battle Against Retail Crime: ALTO USA

    EP. 91 - Cristian Lopez Diaz | The Battle Against Retail Crime: ALTO USA
    Oct 23 2025
    Cities like Chicago, New York, and San Francisco are seeing unprecedented levels of shoplifting, leading to billion-dollar losses. Cristian explains how ALTO USA combines advanced technology with traditional police work to combat retail crime effectively. We explore how ALTO USA identifies repeat offenders, aggregates data from various incidents, and works closely with prosecutors to ensure justice is served. The conversation also covers broader topics like the impact of progressive DA policies, the psychology behind theft, and how ALTO USA's methods can be applied to other industries. Join us for this enlightening discussion on innovative solutions to a growing problem.
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    31 m
  • EP. 90 - Jared Doerfler | Passion to Putter: The Story Behind Hanna Golf

    EP. 90 - Jared Doerfler | Passion to Putter: The Story Behind Hanna Golf
    Oct 16 2025
    In this episode, our host welcomes Jared Doerfler from Hanna Golf to discuss his entrepreneurial journey of building a putter company from scratch. Jared shares insights on his demographic, the importance of world-class customer service, and his experience running a call center company and a creative e-commerce agency.
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    29 m
  • EP. 89 - Monkey Morales: Unmasking the Cuban Legend | Sean Oliver and Ricardo Morales Jr.

    EP. 89 - Monkey Morales: Unmasking the Cuban Legend | Sean Oliver and Ricardo Morales Jr.
    Oct 2 2025
    Ricardo “Monkey” Morales was no ordinary man. A Cuban exile turned CIA operative, arms dealer, and alleged drug smuggler, Morales lived a life that blended James Bond, Scarface, and Rambo. In this episode, we sit down with Sean Oliver and Ricardo Morales Jr., co-authors of the new book Monkey Morales, to uncover the secrets, scandals, and chaos that defined this controversial figure. From CIA missions and assassination plots to Miami’s cocaine wars of the 1980s, Monkey Morales’s story is filled with espionage, politics, danger, and family drama. Ricardo Morales Jr. opens up about what it was like growing up with “The Monkey” as a father, while Sean Oliver shares the process of researching and writing this explosive true story.
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    1 h y 53 m
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