Episodios

  • Changing Company Culture Requires a Movement, Not a Mandate, by Jonathan H. Westover PhD
    Aug 18 2025

    Abstract: Changing cultures within organizations has proven very difficult to achieve through top-down mandates and directives alone. However, some companies have succeeded in catalyzing large-scale cultural transformations by taking a different approach - sparking grassroots movements from within. This practitioner research brief examines why movements are more effective than mandates at shifting underlying organizational mindsets and norms in lasting ways. Drawing on theories of self-determination, diffusion of innovations, and lessons from impactful social movements, it explores how leaders can cultivate internal change agents to champion a compelling vision that aligns with employees' intrinsic values and purposes. Case examples from Southwest Airlines and healthcare demonstrate how grassroots pioneering, not administrative edicts, fundamentally reshaped entire industries over time. The brief concludes by advising leaders seeking profound cultural change to empower bottom-up movements rather than attempting to force compliance through top-down mandates.

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    9 m
  • Maximizing the Value of International Experience: Strategies for Repatriation Success, by Jonathan H. Westover PhD
    Aug 18 2025

    Abstract: As globalization accelerates the movement of skilled talent internationally, successful repatriation has become a key retention and talent management issue for multinational organizations. This particle examines recent academic research on factors influencing repatriate job satisfaction and makes recommendations for applying findings to facilitate a positive repatriation experience. Drawing on studies exploring repatriate challenges with career support, cultural readjustment, and perceived organizational commitment, the brief identifies best practices such as establishing formal repatriation processes, crafting roles leveraging international experience, providing ongoing mentorship and learning opportunities, and measuring repatriate metrics over time. With a focus on leveraging research insights through structured career management practices, organizations can better capitalize on the expertise gained through international assignments and maintain an engaged community of global leaders.

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    10 m
  • Why Do We Undervalue Competent Management, by Jonathan H. Westover PhD
    Aug 17 2025

    Abstract: This article examines why competent management is often undervalued within organizations despite its crucial role in driving operations, projects, culture and business results. Through analyzing relevant literature, key reasons for this undervaluation are explored, including perceptions of management as an "expected" task rather than accomplishment, difficulty quantifying management impact, cultural biases favoring technical skills, and lack of formal management development programs. Recommendations are then provided for building a culture where management excellence is properly recognized, such as defining clear competencies, offering training and career pathing, highlighting management as specialized expertise, and incentivizing people manager performance. The brief aims to bring greater awareness and solutions to more accurately valuing the drivers of organizational success.

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    10 m
  • Exploring the Positive Impact of Secure Base Leadership: Thriving at Work as a Mediator Between High-Performance Human Resource Practices and Innovative Behavior, by Jonathan H. Westover PhD
    Aug 16 2025

    Abstract: This research brief explores the concept of secure base leadership and its potential role in mediating the relationship between strategic human resource practices and employee innovation and thriving. Secure base leadership, grounded in attachment theory, involves caring, trusting relationships where leaders act as a safe haven to help employees feel supported taking risks. The brief reviews literature demonstrating links between secure base leadership and employee thriving, as well as between HR practices and innovation. It proposes that secure base leadership may play an important mediating role by cultivating the psychological safety and vitality conditions under which employees can truly thrive amid complexity and change. Practical strategies for fostering secure base leadership in technology firms and healthcare providers are discussed. The brief aims to spark interest in further examining how attentive, empathic leadership can help transform work cultures and maximize the human potential benefits of strategic HR systems.

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    11 m
  • Building a Culture of Appreciation through Giving and Receiving Compliments at Work, by Jonathan H. Westover PhD
    Aug 15 2025

    Abstract: This article provides practical strategies for leaders and employees to foster a culture of appreciation in the workplace through thoughtful compliments. While recognition is important for engagement and satisfaction, many find expressing appreciation professionally uncomfortable. The article offers guidelines for sincerely complimenting others with specificity and timeliness so praise feels genuine. Tips are also shared for gracefully receiving compliments to maximize their impact. Examples illustrate how leaders at Southwest Airlines, Google, and Lincoln Financial used compliments daily to shape highly engaged, strengths-focused cultures. The article concludes that shifting norms to build appreciation through compliments, despite discomforts, yields far greater organizational and human benefits than risks. With practice, small acts of praise meaningfully strengthen relationships, trust and performance.

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    9 m
  • A Multi-Layered Perspective: Examining the Intersection of Gender and Race in Employee Engagement, by Jonathan H. Westover PhD
    Aug 14 2025

    Abstract: This research brief aims to provide a nuanced perspective on how the intersection of gender and race impacts employee engagement. Through a review of academic literature, key factors that shape engagement for women and employees of color are explored. While drivers like meaningful work and support apply broadly, gender and racial minority employees often face additional barriers such as stereotyping, lack of representation, microaggressions, and caregiving responsibilities that undermine engagement. Strategies for building an authentically inclusive engagement culture are presented, including increasing representation, addressing bias, promoting equitable policies and practices, supporting work-life balance, and seeking intersectional employee insights. Examples from the technology and consulting industries demonstrate how adopting inclusive strategic initiatives can boost engagement scores meaningfully for targeted demographic groups. The brief argues that an intersectional lens is needed to develop sophisticated understanding of diverse employee experiences and nurture fully engaged, future-fit organizational cultures.

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    12 m
  • When Work Piles Up: Maintaining Balance When Feeling Overwhelmed, by Jonathan H. Westover PhD
    Aug 13 2025

    Abstract: This article explores with research-backed strategies for maintaining balance and preventing burnout when feeling overwhelmed by high workload demands. The article begins by defining job overload and identifying common warning signs. It explores how to gain control over workload, expectations, and self-care through prioritizing tasks, setting boundaries, strengthening support systems, and integrating proactive approaches. Specific techniques are grounded in academic literature on stress management, social support, and resilience. Real-world industry examples illustrate applying concepts across fields experiencing perpetual pressure. Long-term considerations around career strategizing and developing resilience habits are also addressed. The overarching message is that by combining workload audits, communication skills, self-care routines, and social resources, professionals can sustain performance and well-being even during taxing work periods, thereby maximizing career longevity and life satisfaction.

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    10 m
  • HR's Vital Role in Advocating for and Protecting Employees in an Unhealthy Workplace, by Jonathan H. Westover PhD
    Aug 12 2025

    Abstract: This practitioner-focused essay examines the vital role that human resources (HR) professionals play in advocating for and protecting employees, especially in dysfunctional or unhealthy work environments. Drawing from the author's 15 years of experience in organizational consulting and academic research, it outlines the common signs of an unhealthy workplace culture, such as toxic leadership, lack of respect, and high turnover. The essay argues that HR has a responsibility to identify issues through anonymous surveys, benchmarking, and health metrics, and then drive positive change by holding leaders accountable and empowering individual employees. Specific strategies are provided for strategic partnering with executives, conducting investigations into complaints, educating managers, and implementing practical solutions tailored to different industries. Two case studies demonstrate how HR collaboration led to improved staff satisfaction, retention, and customer service at a hospital and call center. The conclusion reinforces HR's enduring duty to safeguard employee well-being and remedy the root causes of unhealthy dynamics through advocacy at both the systems and individual levels.

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    12 m