The Future of the Hospitality Industry

Every other day, you read a headline about labor shortages hurting restaurants and hospitality. In some places, companies are recruiting 14-year-olds, while others are offering big signing bonuses. Many restaurants are closing their doors several days a week because they don’t have enough staff to stay open, further hurting businesses that have managed barely to stay afloat during the pandemic. And government benefits that have supported those who’ve lost their jobs have ebbed away. So, why this dearth of workers? And why is it persisting? And if it continues, what does that mean for service?

Today we’re speaking to Patricia Ghamami, General Manager of the Drake Hotel Devonshire and Motor Inn, about working in the service industry today and tomorrow.

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