The Future of Skills: Empathy & Active Listening

In this episode of "12 Minutes with BERÇ"guest of Berc Cubukciyan is Ussal Şahbaz, a thought leader at the intersection of technology, business, and policymaking.

With over 20 years of experience, Ussal runs a government affairs consultancy spanning Istanbul and Dubai, and he frequently contributes to global discussions through his columns in Turkey’s leading business newspaper, Ekonomim.

Ussal Şahbaz emphasizes how “Empathy and active listening” skills are crucial for effective decision-making and professional success. He explains challenges faced by tech executives and the significance of understanding stakeholders' perspectives. Ussal Şahbaz highlights that empathy is a learnable skill, offering advice for Gen Z to cultivate these abilities in the digital age.

You will find in this episode:
What is Empathy and Active Listening?
Empathy in Decision Making
The Importance of Listening
Challenges for Tech Executives
Empathy as a Learnable Skill
Active Listening in Personal Life
Future Skills for Gen Z
Developing Active Listening Skills
Common Ground in Communication

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