The Future of Insurance Podcast Por Bryan Falchuk arte de portada

The Future of Insurance

The Future of Insurance

De: Bryan Falchuk
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For over a century, the Insurance industry has stood by people at the worst moments of their lives, and kept the risk of these moments from standing in the way of people pursuing their dreams. But the industry, and the demands of the people we serve, are changing. The Future of Insurance podcast brings you thoughts from leaders from across the industry to help inspire and inform how we can all help evolve into the future. Brought to you by Bryan Falchuk, industry veteran and author of the best-selling series, "The Future of Insurance: From Disruption to Evolution"Insurance Evolution Partners Economía
Episodios
  • The Future of Insurance – Neil Harrison, Global Head of Claims, Willis

    The Future of Insurance – Neil Harrison, Global Head of Claims, Willis
    Feb 3 2026

    Episode Info

    Neil Harrison joined Willis in April 2024. He is Global Head of Claims, and a member of the company's Global Executive Team. Neil is based in New York. At Willis, Neil oversees all aspects of the company's claims propositions, services and solutions and participates in client, carrier management and innovation activities. Neil leads a group of 1400 claims professionals across all geographies, all lines of business and all client segments. The breadth and depth of Neil's role illustrate the importance Willis places on claims within the company's client and market facing propositions.

    Prior to joining Willis, Neil spent over 30 years at Aon and predecessor companies, serving in a series of global leadership roles across many aspects of the business. Neil was Global Chief Claims Officer at Aon from 2018 until joining Willis in 2024. His previous Aon roles included senior roles in client leadership, broking, risk consulting and risk technology activities.

    Neil started his career in London, and has at various times been based in Rotterdam, Chicago and New York. He has worked with clients and insurers around the world and has spoken at numerous industry events and conferences in, amongst other locations, US, UK, Australia, Canada, China, Colombia, Guatemala, India, Japan, Panama, Belgium, France, Germany, Netherlands, Spain, Singapore, South Korea, Sweden, Hong Kong, Philippines, Italy, Turkey, Argentina, Brazil and South Africa.

    Episode Overview:

    • Claims as a Client-Facing Function: Willis views claims not as an operational back-office function, but as a crucial client-facing element that drives market propositions. This client-centric approach emphasizes achieving positive client outcomes.

    • The Broker's Role in Placement: The claims organization plays a vital role in placement strategy by assessing carrier performance and ensuring the efficacy of policy wordings. This proactive approach helps avoid disputes and ensures clarity for clients.

    • Navigating Complex Risks: The discussion highlights the increasing complexity of risks, driven by factors like climate change, cyber threats, and geopolitical instability. Harrison emphasizes the need for specialized expertise and a holistic view to manage interconnected risks.

    • The Art and Science of Claims: Effective claims handling requires a blend of technical knowledge and "art," including empathy, relationship management, and clear communication. This human element remains critical, even with the advent of AI.

    • AI's Evolving Role: While AI offers potential for efficiency and automation, its application in complex claims needs careful consideration. The focus remains on how AI can augment human expertise and improve client outcomes, rather than replacing them entirely.

    • Client Lens and Outcomes: The overarching principle for Willis's claims team is the "client lens," ensuring all actions directly impact client outcomes, both financially and through superior service standards.

    • Future Horizons: Looking ahead, the conversation touches upon the interconnectedness of global risks, the challenges of scaling specialization, and the evolving nature of insurance in response to technological advancements and geopolitical shifts.

    • The Importance of Collaboration: A key theme is the need for collaboration between brokers, insurers, and clients, particularly in understanding how various policy wordings interact and ensuring comprehensive coverage for complex, multi-layered risks.

    This episode is brought to you by The Future of Insurance book series (future-of-insurance.com) from Bryan Falchuk.

    Follow the podcast at future-of-insurance.com/podcast for more details and other episodes.

    Music courtesy of Hyperbeat Music, available to stream or download on Spotify, Apple Music, and Amazon Music and more.
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    30 m
  • The Future of Insurance – Jeff Radke, Co-Founder & CEO, Accelerant (Post-IPO)

    The Future of Insurance – Jeff Radke, Co-Founder & CEO, Accelerant (Post-IPO)
    Jan 27 2026
    Episode InfoJeff Radke is CEO and Co-Founder of Accelerant, a technology-fueled insurance platform that empowers MGUs to more effectively and confidently serve small and medium enterprises. He has spent his career working across all areas of the insurance value chain, from underwriting to reinsurance in global markets. Prior to Accelerant, Jeff spent a decade at Argo Group International Holdings, but he became frustrated with thelegacy system's antiquated technology and emphasis on maintaining their position in the value chain over doing right by the customer. This inspired him to co-found Accelerant to enable data-driven innovation and collaboration that puts customers first. Accelerant rebuilds the way that underwriters share and exchange risk to improve outcomes for everyone, with a focus on the SMBs that power our global economy and their niche insurance needs. Jeff was previously a guest on the show, and you can catch that episode here. Episode Overview: Accelerant's IPO Journey: Successful Public Offering: Accelerant completed its Initial Public Offering (IPO) in July 2025. Timing Was Right: Radke believes the IPO occurred at the opportune moment, as the business model had become clearly defined and demonstrable to investors. He suggests it couldn't have happened much sooner. Market Conditions: The market timing for the IPO was favorable. Long-Term Vision: The IPO supports a long-term strategy, with the company prioritizing a 5-10-15 year horizon rather than short-term quarterly results. This contrasts with some other tech IPOs that focus on immediate performance. Investor Communication: Transparency with investors about expectations is crucial, and the company runs the business for the benefit of its customers and platform participants. Learning Experience: The post-IPO period, including initial market reactions and earnings announcements, served as a valuable, albeit challenging, reminder to focus on running the business exceptionally well and managing investor expectations. Accelerant's Mission & Problem Solved: Addresses a gap in the market for specialized underwriting talent moving to MGAs without adequate support. Recognizes the shift of risk retention to larger insurance companies, leaving a need for capacity. The Accelerant Platform: Aims to be the "rails" for specialty insurance. Focuses on: Smooth, transparent data flow. Efficiently connecting MGAs to risk capital. Leveraging technology and AI for data analytics and portfolio management. Growth & Key Initiatives: Serves 265 MGA members and partners with 17 insurance companies and 90+ capital providers. Mission: An Accelerant-owned entity providing a safety net and support for underwriters transitioning to MGAs. Risk Exchange: Facilitates capital matching for underwriters, with a focus on long-term network effects and data growth. The Evolving MGA Landscape: MGAs are growing significantly faster than the broader industry. Technology is enabling specialization and a "handoff" model across the value chain. This disaggregation is a natural progression, mirroring trends in other industries. Specialized coverage is increasingly in demand due to the complexity of modern businesses. Addressing Industry Inefficiencies: Identifies high expenses in areas like claims, underwriting, and actuarial functions as a key challenge. Advocates for mutualizing these expenses through centralized, technology-driven platforms like the Risk Exchange. Contrasts this with the traditional model where many companies perform the same functions sub-optimally. Differentiating Accelerant: Focuses on long-term viability and underwriting expertise, not just hype. Prioritizes serving members and capital partners with a service-minded approach. Offers a more efficient and effective alternative to traditional and some other insurtech models. This episode is brought to you by The Future of Insurance book series (future-of-insurance.com) from Bryan Falchuk. Follow the podcast at future-of-insurance.com/podcast for more details and other episodes. Music courtesy of Hyperbeat Music, available to stream or download on Spotify, Apple Music, and Amazon Music and more.
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    38 m
  • The Future of Insurance – David Chavern, President & CEO, ACLI

    The Future of Insurance – David Chavern, President & CEO, ACLI
    Jan 20 2026
    Episode InfoDavid Chavern is President and CEO of the American Council of Life Insurers (ACLI) whose mission is to help Americans build financial security through every stage of life. ACLI's 275 member companies represent 93 percent of industry assets and provide financial protection products and services to 90 million families. In his first year in the position, Chavern led the charge in a major tax fight — delivering a win that positioned the industry for long-term success and growth. Now, amid rising costs and longer lives, he is elevating the industry's unique role in providing financial guarantees to Americans that can last for decades. Before joining ACLI, Chavern has built a career spanning 30 years in executive, strategic, operational and legal roles, including serving as the President and CEO of Consumer Brands Association, the trade association for America's $2.1 trillion food, beverage and consumer products industry. Chavern is a founding investor in several new companies and has been named in The Hill's "Top Lobbyists" and was one of the Washingtonian's "250 Most Influential People." He holds an undergraduate degree from the University of Pittsburgh, an MBA from Georgetown University and is a graduate of Villanova University's School of Law. He lives in Falls Church, Virginia with his wife and has adult children. Episode Overview: Role of ACLI ACLI serves as the primary trade association for life insurance carriers in the U.S., representing over 200 members and about 95% of the industry. The organization focuses on advocacy, lobbying, and telling the industry's story. Industry Challenges A significant challenge is the low level of understanding about the life insurance industry among the public and policymakers. The industry faces difficulties in conveying the breadth of its products beyond just term life insurance. Opportunities in the Industry The aging society presents opportunities, with many people transitioning from planning for retirement to entering retirement. Life insurance is uniquely positioned to offer long-term promises, which are increasingly valued. Future Outlook ACLI is investing in projects to better communicate the industry's role and contributions. The organization is also focusing on regulatory issues and new sources of capital. Importance of Insurance Insurance is crucial for enabling various life activities by mitigating risk. Without insurance, the cost of risk would be too high for individuals to bear, affecting their ability to start families, retire, or buy homes. Policy and Regulation The life insurance industry is state-regulated but also significantly impacted by federal policies, especially tax policy. ACLI works to ensure that both state and federal policymakers understand the industry's perspective. Conclusion David Chavern emphasizes the need for the industry to improve its communication strategies and adapt to evolving market conditions. The podcast concludes with a discussion on the importance of providing tools that give people a sense of safety and optimism about their future. Policy and Regulation The life insurance industry is state-regulated but also significantly impacted by federal policies, especially tax policy. ACLI works to ensure that both state and federal policymakers understand the industry's perspective. Conclusion David Chavern emphasizes the need for the industry to improve its communication strategies and adapt to evolving market conditions. The podcast concludes with a discussion on the importance of providing tools that give people a sense of safety and optimism about their future. This episode is brought to you by The Future of Insurance book series (future-of-insurance.com) from Bryan Falchuk. Follow the podcast at future-of-insurance.com/podcast for more details and other episodes. Music courtesy of Hyperbeat Music, available to stream or download on Spotify, Apple Music, and Amazon Music and more.
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    26 m
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