Transform your team without big budgets: practical talent development that actually sticks.
Discover how frontline managers become the real multipliers of growth.
Guest: Marcel Petzold, Director of Talent Development and HR Shared Services at Marriott International, Fiji. Marcel brings operational and regional experience building human-centered L&D that reduces turnover and raises engagement.
- Turn training into measurable change by equipping managers to reinforce skills on the floor
- Create internal mobility paths that keep top talent in-house and accelerate careers
- Spot early warning signs and retain staff through short, purposeful one-on-ones
- Design development that balances practical daily coaching with scalable learning tools
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Stop guessing your next growth move in hospitality.
Hear how Tarji Carter turned a nontraditional hotel career into a franchise-building engine.
Tarji Carter, founder of The Franchise Player, brings 20+ years in hospitality and franchising and created the Franchise Game conference. She shares practical, actionable guidance for managers and leaders.
- Decide if franchise ownership fits your goals and avoid costly common mistakes.
- Use relationship-led sourcing to shorten deal timelines and accelerate development.
- Build the operational and wraparound team that drives real profitability.
- Protect your mental health and budgets while scaling your business.
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Handle high expectations without losing the team or the guest.
Yaron Jansen explains how to lead luxury operations so service stays exceptional under pressure.
Host Emma Wunderink speaks with Yaron Jansen, Director of Operations at De l'Europe, who brings nearly two decades of luxury hospitality experience and oversees a historic Amsterdam property recently awarded three Michelin keys. He rose through the ranks across food and beverage and senior leadership roles, shaping a solutions-first approach from the floor to the executive suite.
- Stay operationally grounded while expanding accountability and complexity so daily standards never slip.
- Manage occupancy and guest flow to protect service quality and maximize revenue.
- Build a leadership team that fills your gaps and keeps decisions practical and executable.
- Align standards with purpose to engage a multigenerational workforce and reduce pointless questioning.
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality