What if AI wasn’t a tech transformation—but a people transformation? What happens when you redesign HR with a product mindset, reimagine productivity as time to reinvest, and treat AI not as a replacement—but as a readiness engine?

In this episode of The Future of Less Work, host Nirit Cohen sits down with Jacqui Canney, Chief People and AI Enablement Officer at ServiceNow, to explore how one of the most ambitious talent transformations in enterprise tech is unfolding—from the inside out.

Together, they unpack how to scale AI fluency across 27,000 employees, why eliminating junior roles might be the biggest mistake you can make right now, and how ServiceNow is reshaping HR into a capability-building, cross-functional powerhouse.

You’ll hear how Jacqui’s team doubled productivity without cutting headcount, how their internal AI university aims to skill 3 million learners, and why the future of work might depend less on technology—and more on the managers leading through it.

If you’re rethinking your talent strategy, wondering how to prepare your workforce for AI, or curious what it means to design HR like a product team—this is a conversation you won’t want to miss.

https://youtu.be/oXzXFe9qEzs

Guest Information:

Jacqui Canney is the Chief People and AI Enablement Officer at ServiceNow, leading all talent strategies for the company’s rapidly growing global workforce. She is focused on constantly improving employee experiences and preparing the workforce for the future by putting people at the center and empowering them through technology and generative AI.

Prior to joining ServiceNow in July 2021, she served as Chief People Officer at WPP and Walmart, driving complex transformations. Jacqui worked at Accenture for 25 years, where she played a pivotal role in supporting the rapid growth of the business.

Jacqui serves on the Board of Directors for Wonder, the Board of Directors for Project Healthy Minds, the Chief HR Officer Board for the Institute for Corporate Productivity (i4cp), the Board of Trustees at Boston College, and as the Co-Chair for the Boston College Wall Street Business Leadership Council.

ServiceNow University: https://learning.servicenow.com/now/lxp/home

Chapters:

00:00 — What Is an AI-First Workforce?
01:50 — Why ServiceNow Changed the CHRO Role
03:30 — AI as a People Transformation, Not Just Tech
05:10 — Rethinking Productivity with AI
07:10 — How to Reinvest Time Freed by AI
08:45 — Doubling Productivity with AI Use Cases
10:50 — Building Trust Through Transparent AI Adoption
12:30 — Inside ServiceNow University and AI Fluency
14:10 — Why Culture Is Key to AI Readiness
15:45 — Turning HR into a Product Function
17:20 — Designing the Employee Journey Like a Product
18:50 — The Future of HR and Tech Collaboration
20:50 — Why Early Career Talent Still Matters
22:30 — How to Hire for AI Potential, Not Just Skills
24:30 — The New Role of People Managers in AI Workplaces
26:30 — One Question Every Leader Should Ask Now

What happens when organizations say upskilling is a priority—yet fail to deliver beyond day one?

In this episode of The Future of Less Work, host Nirit Cohen sits down with Leslie Kelley, Chief Growth Officer at Absorb Software, to explore why traditional upskilling isn’t cutting it—and what smarter, business-aligned learning looks like. Drawing on findings from Absorb’s new State of Upskilling 2025 report, Leslie explains why only 44% of companies offer training at onboarding, fewer than 10% continue when business needs shift, and why ownership of learning remains so fragmented.

Together, Nirit and Leslie unpack how AI can eliminate the “boring parts” of jobs while personalizing skill pathways, why the half-life of skills is shrinking fast, and how Gen Z is redefining career growth around learning velocity—not promotions. They also highlight why mentorship, coaching, and people-based learning remain the human edge in a digital-first workplace.

If you’ve ever wondered how to close the gap between intent and action in L&D—and how to build learning cultures that actually drive performance—this conversation offers both a reality check and a roadmap for what’s next.

https://youtu.be/oEqT6EyER-4

Guest Information:

Leslie Kelley is the Chief Growth Officer at Absorb Software, where she spearheads innovative growth strategies across product, sales, marketing, customer success, and account management.
With a proven track record in driving revenue and customer satisfaction from Seed through Series E, Leslie excels in aligning complex platforms with customer value. Her expertise spans revenue generation, business strategy, and cross-functional team leadership.
Prior to joining Absorb, Leslie held pivotal roles at 360Learning, SmartRecruiters, and ThirdChannel, where she consistently delivered exceptional results in sales and customer success. Leslie is passionate about challenging the status quo and building bold strategies that deliver unparalleled value to customers.

Upskilling report: https://www.absorblms.com/white-papers/state-of-upskilling-report/

Chapters:

00:00 – Why Is Upskilling Failing Beyond Onboarding?
01:30 – How Can AI Personalize Learning and Skills?
03:40 – Why Doesn’t Upskilling Stick in Organizations?
05:07 – Who Really Owns Employee Upskilling?
06:40 – Why Don’t Leaders Prioritize Learning Time?
08:43 – How Can Upskilling Align with Business Outcomes?
10:24 – What Role Does Culture Play in Learning with AI?
12:27 – Why Is People-Based Learning Still Essential?
14:06 – How Can L&D Drive Business Strategy?
16:14 – What Makes Strategic Learning Collaboration Work?
18:03 – How Can Companies Balance Oversight and Agility in Training?
19:53 – What Does Always-On Upskilling Look Like?
20:56 – How Can Leaders Tie Learning Directly to Business Outcomes?
22:59 – Should Companies Train Customers and Partners Too?
24:16 – What Will Learning Look Like in the Next Few Years?
26:33 – Why Human Connection Matters in Future Learning
28:15 – What Question Should We Ask About the Future of Work?
29:56 – How Is Gen Z Changing Expectations Around Learning?

What if pressure—not power—is what derails managers? And what if the key to great leadership isn’t more tools or authority, but a willingness to change yourself before trying to change others?

In this episode of The Future of Less Work, host Nirit Cohen sits down with Sabina Nawaz, global executive coach and author of You're the Boss: Become the Manager You Want to Be (and Others Need), to explore the invisible forces that make or break managers.

Drawing on over 12,000 pages of 360° feedback from executives at Amazon, Microsoft, Google, and more, Sabina reveals why promotions are often the most dangerous moments in a manager’s career—and how the very traits that
got you the role can backfire if left unchecked. Together, they unpack the pressure-pitfalls and power-gaps that derail even the most well-meaning leaders, and the simple, evidence-based strategies that can help you avoid them.

You’ll learn about the Time Portfolio, the Yes List, the 10-Second Pause, and other practical tools to lead with clarity, trust, and intention. Sabina shares how to communicate your leadership “operating system,” how to delegate without disaster, and how to stop reacting and start reflecting—even if it’s just for 10 seconds a day.

If you’ve ever felt overwhelmed by the demands of leadership, unsure how to manage in an AI-disrupted world, or worried that being helpful might make you a micromanager—this conversation is for you.

https://youtu.be/_Ab8DggaFUA

Guest Information:
Sabina Nawaz is the author of YOU’RE THE BOSS: Become the Manager You Want to Be (and Others Need) and an elite executive coach who advises C-level executives and teams at
Fortune 500 corporations, government agencies, nonprofits, and academic institutions around the world. During her fourteen-year tenure at Microsoft, she went from managing software development teams to leading the company’s
executive development and succession planning efforts for over 11,000 managers and nearly a thousand executives, advising Bill Gates and Steve Ballmer directly. She has written for and been featured in Harvard Business Review, The Wall Street Journal, Forbes, Inc., Fast Company, NBC, Nasdaq, and MarketWatch.

Chapters:
00:00 – Why managers fail under pressure
01:40 – The question that predicts leadership success
03:00 – Why promotions are the most dangerous moment
05:30 – When strengths turn into weaknesses
08:45 – How to stop being misunderstood as a leader
10:30 – Power isolates you from your impact
11:40 – Can AI make management harder?
13:10 – Why busyness is a trap, not a badge
13:55 – The Blank Space technique for overwhelmed managers
17:20 – Micro habits that actually work
18:45 – The “Yes List” and how to use it
19:55 – What is a Time Portfolio?
21:45 – Are you spending time on the right things?
22:45 – One habit that separates great managers
24:20 – 10 seconds that can change your day
25:00 – From positional leadership to co-creation
26:00 – The sole provider trap
27:00 – How to delegate without disaster
28:45 – A five-step delegation dial
29:30 – The question every manager should ask themselves