The Frictionless Experience Por arte de portada

The Frictionless Experience

De: Blue Triangle
Escúchala gratis

  • Resumen

  • Welcome to The Frictionless Experience, the podcast where we lay waste to digital friction. This podcast is for leaders who want more out of their existing online presence. Join us for conversations with innovative leaders and industry experts who refuse to settle for mediocrity in the digital realm! Get ready for practical wisdom that will transform your user's experience and help you drive maximum customer loyalty and revenue from your website and mobile app. If you're seeking advice and strategies that could only come from a community of digital experience savants, then you’ve come to the right place.

    Welcome to The Frictionless Experience!
    Blue Triangle
    Más Menos
Episodios
  • How to Revolutionize Customer Experiences with Vijay Jayaraman from Walmart

    How to Revolutionize Customer Experiences with Vijay Jayaraman from Walmart
    May 20 2024
    From saving Valentine's Day with last-minute flower deliveries to ensuring your picnic continues uninterrupted with snacks delivered via drone, Walmart redefines convenience. We discuss with Vijay Jayaraman, Senior Director of Product at Walmart eCommerce, how these strategies are implemented across 4500 stores to create seamless, memorable customer experiences.

    In this episode of a new 5-part series, Elevating to the C-Suite, Vijay talks about Continuous Digital Optimization (CDO), strategies for eliminating customer friction, evolving with customer needs, and harnessing technology and insights to revolutionize the customer experience.

    Listeners will learn:
    • How Walmart leverages its extensive store network to facilitate same-day deliveries, offering solutions that exceed traditional online shopping expectations.
    • The impact of advanced technologies like drone deliveries on everyday convenience, and how these innovations are integrated into Walmart's customer service strategy.
    • Strategies Walmart employs to handle potential disruptions and ensure a seamless return process, enhancing overall customer satisfaction and loyalty.
    Más Menos
    41 m
  • Embracing Data Storytelling and Personalization to Increase Revenue with Jared Miller from Kendra Scott

    Embracing Data Storytelling and Personalization to Increase Revenue with Jared Miller from Kendra Scott
    Apr 29 2024
    In this episode of The Frictionless Experience, we dive into the world of digital analytics, data-driven storytelling, and personalization with Jared Miller, Senior Director of Web Analytics and Personalization at Kendra Scott.

    Jared shares his expertise in harnessing the power of data to unveil the stories that lead to impactful digital transformations, create better user experiences, and generate incremental revenue. Discover how Kendra Scott optimizes the online shopping experience through strategic personalization, A/B testing, and a focus on creating seamless customer journeys.

    Join us as we…
    • Learn how to leverage data analytics for deeper customer insights and enhanced digital experiences.
    • Explore the importance of personalization in building customer loyalty and increasing engagement.
    • Uncover the secrets behind successful testing programs that lead to innovation and revenue gains.
    Más Menos
    49 m
  • Embracing Emerging Tech to Revolutionize User Experiences with Jean-Louis Hé from Yves Saint-Laurent

    Embracing Emerging Tech to Revolutionize User Experiences with Jean-Louis Hé from Yves Saint-Laurent
    Apr 15 2024
    In this episode of The Frictionless Experience, we’re joined by Jean-Louis Hé, the Director of Digital & E-Commerce at Yves Saint-Laurent (YSL) to discuss how he is revolutionizing the online experience for YSL consumers. From crafting YSL's digital storefronts to using design to bridge the physical and digital, Jean-Louis shares his unique insights on the evolution of web design, the importance of creating emotional connections through digital experiences, and the future of eCommerce.

    From hot topics like gaming, bitcoin, and NFTs to practical ideas for building trust and loyalty, this episode covers it all.

    Join us as we discuss:
    • Cutting-edge strategies for eCommerce growth
    • Integrating emerging tech with storytelling to connect with consumers
    • How brands like YSL are reshaping retail and creating seamless phygital experiences.
    Más Menos
    48 m
Marketing Economía Política y Gobierno Ciencias Sociales Ciencia
Más Menos

Lo que los oyentes dicen sobre The Frictionless Experience

Calificaciones medias de los clientes

Reseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.

Reseñas de Audible.com

Opiniones de Amazon
No hay comentarios disponibles