Episodios

  • Storytelling as Strategy: DEX Strategy 1:1 with Laura Reeves

    Storytelling as Strategy: DEX Strategy 1:1 with Laura Reeves
    Apr 15 2026
    In today's episode, Tom is joined by Senior Client Director Laura Reeves for a wide-ranging conversation on storytelling as the defining skill in digital employee experience. From her “squiggly line” career journey across marketing and client leadership to the evolution of DEX itself, Laura explores how the role of IT has shifted from fixing issues to shaping strategic narratives. They discuss the impact of the pandemic, the rise of experience-led organisations, and why the most successful professionals are those who can connect data to meaning. The episode also touches on personal branding, Women in DEX, and what comes next in an AI-driven workplace.

    Book your ticket at Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida)
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    30 m
  • Why AI Spells the DEATH of Workplace “Coasting”: Jacob Morgan returns

    Why AI Spells the DEATH of Workplace “Coasting”: Jacob Morgan returns
    Apr 7 2026
    Jacob Morgan returns to The DEX Show for another provocative conversation on the future of work, AI, and why 2026 is the year of accountability. Jacob argues that AI is exposing “performative work,” forcing organizations to rethink culture, leadership, and what real value creation looks like. We explore why company culture became too vague, why human judgment matters more than ever, and how leaders can avoid over-relying on AI at the expense of discernment, responsibility, and individuality. It’s a wide-ranging discussion on work, ambition, and the high-stakes reset now unfolding inside modern organizations.

    Learn more about Nexthink Spark, the personal IT agent for every employee, here
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    51 m
  • Reality Bytes Is BACK: ft. Marc Petter on the Future of IT Jobs

    Reality Bytes Is BACK: ft. Marc Petter on the Future of IT Jobs
    Apr 1 2026
    Reality Bytes is back—and this time, we’re diving straight into the future of IT jobs. Tom, Oriana, and Dina are joined by Marc Petter (Senior Product Manager, Nexthink) to explore how AI is reshaping roles, workflows, and career paths. From automating repetitive tasks to the rise of AI agents handling entire processes, the conversation tackles what’s changing, what still requires a human touch, and how IT professionals can stay ahead. They unpack the difference between what can vs. should be automated, and what the new IT career ladder might look like in an AI-driven world.

    Learn more about Nexthink Spark, the personal IT agent for every employee, here
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    33 m
  • AI, Anxiety & 400 Open Windows: GEOFF WRIGHT RETURNS

    AI, Anxiety & 400 Open Windows: GEOFF WRIGHT RETURNS
    Mar 24 2026
    Geoff Wright returns to unpack the messy reality of work in the AI era. From having 400 windows open and feeling less productive, to explaining why AI should fuel curiosity rather than replace human judgment, Geoff brings his usual mix of optimism, humor, and hard-earned perspective. The conversation explores prompt engineering, digital overwhelm, enterprise adoption, and why “being human first” matters more than ever. It is a wide-ranging, thoughtful discussion on anxiety, complexity, and the promise of AI, with a surprisingly funny detour into why the robots might eventually just leave Earth for Pluto.

    Learn more about Nexthink Spark, the personal IT agent for every employee, here
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    40 m
  • Flow State in an AI Workplace – Digital Friction 1:1 with Mike Lovewell

    Flow State in an AI Workplace – Digital Friction 1:1 with Mike Lovewell
    Mar 18 2026
    Tom welcomes Mike Lovewell to explore how digital friction continues to shape the modern workplace. From early days of low awareness to today’s complex, AI-influenced environments, Mike shares how friction has evolved in scale rather than cause. They discuss the growing importance of flow state, the measurable business impact of small disruptions, and why adoption—not just technology—is the key to success. AI emerges as both a solution and a new source of friction, depending on trust and usability. The conversation highlights why employee experience remains the ultimate metric, and why reducing friction is now critical to productivity, retention, and competitive advantage.

    Learn more about Nexthink Spark, the personal IT agent for every employee, here
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    32 m
  • Shadow AI and the Coming Workplace Reckoning (w/ Kay Firth-Butterfield)

    Shadow AI and the Coming Workplace Reckoning (w/ Kay Firth-Butterfield)
    Mar 11 2026
    In this episode of The DEX Show, we’re joined by Kay Firth-Butterfield, the world’s first Chief AI Ethics Officer and former Head of AI at the World Economic Forum. From human rights law and human trafficking to Davos and large language models, Kay traces her remarkable journey into AI governance. We explore shadow AI, workplace “hallucinations,” AI companions, and the hidden risks leaders are underestimating. Kay shares why organizations need cross-functional AI governance, stronger guardrails, and far better training — and why the future of work may depend as much on the humanities as technology.


    Learn more about Spark here
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    40 m
  • The Spark Avengers Unite: Dispatches on the FUTURE of IT (w/ Matt, Moe & Denis)

    The Spark Avengers Unite: Dispatches on the FUTURE of IT (w/ Matt, Moe & Denis)
    Mar 4 2026
    Tom assembles the “Spark Avengers” for a deep dive into the most talked-about innovation in IT: Nexthink Spark, the personal AI agent for every employee. Joined by Moe Haidar, Denis Schertenleib and Matt Rose, the team unpacks how Spark evolved from early LLM experiments into an enterprise-ready, autonomous IT agent already delivering 70%+ first contact resolution. From printers and frozen cameras to complex root-cause analysis, Spark is transforming support from reactive to proactive. They explore the technology, the personality, the partnerships and the roadmap ahead—and what it all signals about the future of IT operations and digital employee experience.

    Oh - and we preview the new DEX Show music, too!

    Learn more about Spark here
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    33 m
  • AlphaFold, Office Politics, and Mustafa Suleyman’s Two Futures (w/Benedict Lelijveld)

    AlphaFold, Office Politics, and Mustafa Suleyman’s Two Futures (w/Benedict Lelijveld)
    Feb 25 2026
    In this episode, Benedict Lelijveld joins us to unpack what it feels like to start a career in an era shaped by COVID disruption, hybrid work, and accelerating AI. We dig into his writing on Mustafa Suleyman and the idea of “pessimism aversion”: holding genuine hope for breakthroughs (from personal AI to advances in biology) while staying clear-eyed about risks like misuse, weak regulation, and who really benefits. Benedict also reflects on what early-career professionals lose when work becomes too remote—and why protecting your voice, curiosity, and craft matters more than ever as automation spreads.

    Read Benedict’s articles on the DEX Hub:
    • The Silent Divide: Why AI Adoption Is Failing Your Frontline Workers
    • Mustafa Suleyman: Why Tech Leaders Need to Stop Ignoring AI's Risks
    • How to Enhance Employee Experience Through Personalization

    Read Cracking The DEX Equation: The First Annual Workplace Productivity Report here

    Learn more about Spark here: https://nexthink.com/platform/spark
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