The Cybersecurity Shift: Transforming Customer Service Skills into Security Expertise
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The Cybersecurity Shift: Transforming Customer Service Skills into Security Expertise
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Kevin Apolinario is an experienced IT professional with over 12 years of customer service experience and eight years in IT support and system administration. Specializing in cybersecurity and blue team tools such as Microsoft Defender and Microsoft Sentinel, he serves as an Information Technology Security Specialist at Ollion, where he focuses on deploying endpoint security solutions and managing identity and access controls. His expertise also includes implementing antivirus solutions and conducting vulnerability scans to strengthen cybersecurity defenses.
Beyond his technical role, Kevin is a dedicated technical trainer and speaker committed to mentoring aspiring IT professionals. Through his YouTube channel, Kevtech IT Support, and various training platforms, he has helped over 24,000 individuals secure IT support roles. His instructional content covers topics such as CompTIA A+, Network+, entry-level helpdesk skills, customer service, and resume writing. Kevin has shared his insights at organizations including Microsoft, Jobtrain, Upwardly Global, Spiceworks, HDI, and Merit America. Passionate about guiding individuals into the tech industry through non-traditional pathways, he continues to inspire and educate the next generation of IT professionals.
Kevin Website https://www.kevtechitsupport.com/
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HDI Local Chapters is an all volunteer not-for-profit that brings Technical Support professionals together to connect, share and discuss common challenges, and learn from industry innovators and each other --- https://www.hdilocalchapters.org
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Bytes and Banter Podcast Team
Creative Producer/Host: Rocky McGuire - https://www.linkedin.com/in/rockymcguire/
Executive Producer: Terri Oropeza - https://www.linkedin.com/in/toropeza/
Associate Producer: Colleen Rush - https://www.linkedin.com/in/colleen-rush-3603241/
Technical Producer: Dustin Canter - https://www.linkedin.com/in/dustincanter/
Podcast Operating System: https://www.PodTechs.com
Post-Production: https://www.PodTechs.com