The Cutting Edge Japan Business Show Por arte de portada

The Cutting Edge Japan Business Show

De: Dr. Greg Story
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  • Resumen

  • For succeeding in business in Japan you need to know how to lead, sell and persuade. This is what we cover in the show. No matter what the issue you will get hints, information, experience and insights into securing the necessary solutions required. Everything in the show is based on real world perspectives, with a strong emphasis on offering practical steps you can take to succeed.
    copyright 2022
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Episodios
  • Chasing Buyer “No” Replies

    Chasing Buyer “No” Replies
    May 26 2024
    Everyone hates to be rejected, but not many people have this as a fundamental aspect of their work. We ask colleagues for help and they assist, we ask our bosses for advice and they provide it. Buyers though are a different case. They can easily find a million reasons not to buy and unashamedly tell us “no”. The rejection itself is not so much the problem, as is how we respond, how we deal with the rejection. In Japan, the two areas our clients flag with us for special attention in sales training for their team are around understanding the client’s needs and asking for the order or closing, as it is commonly referred to in sales parlance. The poor questioning skills are a result of salespeople wanting to tell the buyer a lot of stuff about the features, but not bothering to ask some well designed questions to uncover what their clients need. This in itself will explain a lot about why buyers say “no”. If we don’t properly understand what they need, then how do we suggest solutions that make sense and motivate the buyer to action? The two problems are closely linked. Even assuming that the questions are well thought through and that the solution selected is professionally conveyed to the buyer, they may still say no. This is because the buyer’s hesitations have not been properly addressed. There was something unclear or unsatisfactory in what they just heard from the salesperson and they are not convinced this is the right solution to their problem. This is why a “no” will certainly be forthcoming, especially from Japanese buyers. Risk aversion is a fundamental part of the fabric of Japan and buyers more than most, observe this in distinct detail. They would rather give up on something better, if they thought there was a possibility their decision might bring some stain on their record. Failure is hard to recover from in Japan. There are no second chances here. People have learnt the best way to avoid failing is to take as few decisions as possible. Especially any decisions which can be traced back to you. Best to have a group decision, so the blame can be spread around and no one loses their job. Actually that works like a charm here, so no one wants to buck the system Having given the sales presentation, many salespeople in Japan simply don’t ask for the order. They get to the end of their spiel and they just leave it there. The buyer is not asked for a decision, it is left vague on purpose, so that if it is a “no” then that will not have to be dealt with directly. The Japanese language is genius for having circles within circles of subtle obfuscation. The end result is a “no” but nobody ever has to say it or hear it. To get a sale happening, the buyer has to do all the work here in Japan, because the salespeople don’t want commit, to take the plunge and ask for the order. If they get a “no”, their feelings of self worth are impacted, they feel depressed, that they are failing. Not doing fully competent work or being highly productive, yet keeping you job is a pretty safe bet in most Japanese companies. The level of productivity amongst white collar workers is dismally low. Collective responsibility helps because it lessens the impact of personal inability to reach targets or make deadlines. Sales though is totally crystal clear about success and failure. It is very hard to argue with numbers – you either made the target or you didn’t. Sales is also a numbers game. You are not going to hit a homerun every time, so the number of times becomes important. You will have certain ratios of success that apply right through the sales value chain and the only way to increase your sales, is to improve these ratios. You have to up the ante, regarding the volume of activity. This sounds easy, but it isn’t when you are feeling depressed, insecure and plummeting in confidence. The key is to see sales in a different way. The increased volume of activity will even out the rejections. The way you think about rejection has to change. Rejection isn’t about you personally. Buyers don’t care that much about salespeople as people. They are rejecting your offer. As it is made today. In this part of the budget process. At this point in the economic cycle. In this current construction. At this price, with these terms. We haven’t shown enough value yet, to get a “yes’. As these aspects change, the answer can go from a “yes” to a “no” and from a “no” to a “yes”. That decision is irrelevant of the salesperson and how the buyer feels about them. These are macro and micro factors which can impact the decision one way or another. The answer is to see more people. In that way you can have a better chance of meeting a buyer for whom all the stars align and they can say “yes”. At the same time, you need to keep working on getting better, at showing more value....
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    14 m
  • What The Pro Public Speakers Do

    What The Pro Public Speakers Do
    May 19 2024
    When you see someone do a very good presentation, your faith in public speaking humanity is restored. There are so many poor examples of people killing their personal and professional brands with poor public speaking skills, it is refreshing to see talks done well. It is not that hard really, if you know what you are doing and if you rehearse and practice. This is where the majority of lousy, boring and uninspiring speakers trip up. They don’t rehearse or practice. Instead, they just unload on their poor unsuspecting audience. Here is a pro hint. Never practice on your audience! The global CEO of a major pharma company jetted into town recently and spoke at a chamber of commerce event. The presentation was well structured and flowed in a way that was easy to follow. The slides were professional and clear. He spoke fluently, wasn’t reading from any script and instead was talking about the key points up on screen. When we got to Q&A, he repeated the question, so that everyone could hear it and then answered it. He did that while addressing the entire audience, rather than just speaking to the inquirer. When he did not have the information referred to in a question, he admitted it straight up, without trying to fudge it. This is not an admission of weakness, rather it builds trust and credibility. I doubt he did any rehearsal for that audience, because it was a stump speech he has given so many times he was entirely comfortable with the content. Could he have done better? Yes, he could have added more stories into the presentation. A few vignettes from the exciting world of white lab coats, where they were developing new medicines to save humanity, would have been good. He could have delivered it with a bit more passion. It was professional, but it came across as a stump speech. He was supremely comfortable delivering it and that is one issue we have to be alert to. When we are too comfortable, we can sometimes slip ourselves into cruise control mode. We should keep upping the ante each occasion, to try and see how much further we can push ourselves as presenters. Another function I attended was an industry awards event and the main VIP guest made some remarks before announcing the winners. Humour is very, very hard to get right. For every professional comedian we see on television, there are thousands waiting tables and trying to break into the industry. When you see humour done well by a public speaker, you are impressed. You need to have material that is funny for a start. Then you have to be able to deliver it so that people laugh. This sounds easy, but as professional comedians know, the timing of the delivery is key. So are the pauses and the weighting of certain key words. It has to be delivered fluently, so no ums and ahs, no hesitations, no mangling of words. Getting the facial expressions to match what is being said is also tricky. Our humorous VIP was delivering some lines that he had used a number of times before, so he knew his material worked. It is always good when big shots are self depreciating. We can more easily identify with them, when they don’t come across as taking themselves too seriously. “I am good and I know it”, doesn't work so well with the rest of us. How do you become humorous as a speaker? Where do we acquire our humorous material? We steal it. Our speaker had probably heard those jokes somewhere else and just topped and tailed them for this event. Very cleverly, he made them sound personal, as if these incidents had really happened to him. This is important in order to build a connection with the punters in the audience. So when you attend an event and you hear someone make a good joke or tell a humorous story, don't just laugh and reach for another Chardonnay, quickly write it down and later start using it yourself. The secret though is to practice that humorous telling on small audiences to test you have the delivery just right. The cadence is important and that takes practice. I would guess our speaker had told those jokes many times before. It is fresh for us, but for him, it was well within his range of capability. This is what comedians do. They introduce new material in small venues, filter out what doesn't work, and then they bring it to the big audience on the big stage with the best gags. We should do the same. Another place where we can find humor is in what we say that makes an audience laugh. When I was returning to Japan in nineteen ninety two as a diplomat and as a trade commissioner, I was called upon to do a lot of public speaking in Japanese. I began with constructing jokes in Japanese that I thought were humorous. This was a pretty bold step, because I had no track record in being funny in English, let alone in Japanese. These jokes of my own crafting all bombed completely. However, I would say something not meaning to be funny and the Japanese audience would laugh. I ...
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    14 m
  • How To Defeat Imposter Syndrome As A Presenter

    How To Defeat Imposter Syndrome As A Presenter
    May 12 2024
    We don’t get the chance to do so many public presentations in business, so it becomes a hard skill set to build or maintain. The internal presentations we give at work tend to be very mundane. Often we are just reporting on the numbers and why they aren’t where they are supposed to be or where we to date are with the project. These are normally rather informal affairs and we are not in highly persuade mode when we give them. We should be clear and concise, but we probably don’t really get out of first gear as a presenter. Obviously, giving public talks is a lot more pressure than the internal weekly team meeting report. We need to be operating at a much higher level and the complexity index is much, much higher. This translates into pressure and often comes with a big dose of self-doubt. This is called the imposter syndrome. Should I be the one talking on this subject? What if they have questions I can’t answer? What if they don’t like it or me? What if I underperform as a presenter? What if I white out and forget what I want to say? The scenes of potential disasters are played out in our minds, as we talk ourselves into a panic. How do we stop that negative self-talk and get a more positive view on our potential to do a really first class, impressive, professional job? It is not a level playing field. We need to realize that the world of business presenters is full of people who are quite hopeless and boring, so the audience has been trained to expect very, very little. We don’t have to be a super star, we just need to be competent and we will automatically stand out from the crowd of losers murdering their presentations out there everyday. What does competent look like? It means we are well prepared. This doesn’t mean we have fifty slides in the slide deck ready to rumble. It means we have thought about our talk in the context of who will be in the audience and what level of expert knowledge they have of the subject, so that we know at what level to pitch our talk. It means we have designed it by starting from the key punch line we will deliver in the initial close and then we have worked backwards to select the “chapters” that will bring home that point we have selected. We have seized upon an opening that will grab the attention of our increasingly attention deficit audience They are all armed with their mobile phones, ready to escape from the speaker at any hint of unprofessionalism or potential boredom. It means we will have rehearsed the talk at least three times, to make sure it flows well and fits the time slot we have been allocated. We will make sure the slides are supporting us, not hogging all the attention and upstaging us. They will be so clear that our audience can deduce the key point of each slide in two seconds, because of how we are presenting the information. The slides provide us with the navigation of the speech, so we don’t have to worry about what comes next. We also have our talking points in front of us, if we need to refer to them as a backup, reducing our stress levels. It means we are not head down the whole time, reading from the printout or the laptop screen. We are eyes up and looking at some of the members of our audience. We are looking precisely at those who are either nodding approvingly or at least have a neutral expression on their face. This builds our confidence on the way through the speech. We are avoiding anyone who looks obstreperous, negative, hostile or angry. We do this to keep our mental equilibrium under control and positive throughout the talk. We keep all of our doubts, fears, insecurities and worries to ourselves as a secret. We definitely don’t show any of these to our audience. We are fully committed to the idea that the “show must go on”, no matter what unexpected things may occur during our speaking time. Those whom we have chosen to look at, are getting about six seconds of total eye contact concentration each time, as we make our points. We then move on to the next person and keep repeating this as we build a one-to-one feeling with members of our audience. They feel we are speaking directly to them and this is powerful. We are backing up our eye contact with our gestures, voice modulation and pauses. This helps to drive home the key points we want to make. We are purposely asking rhetorical questions to keep everyone engaged. In terms of pure volume, we are speaking about 40% louder than normal. This projects our voice for clarity and at the same time our confidence. Audiences buy speaker confidence and we are keeping ourselves busy selling it to them. We are using our first close we developed as we go into Q & A and we are confidently prepared for their questions. We are confident because we have built up reserve power through our study of the subject. We have kicked off Q & A, by publicly stating how many minutes we have for ...
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    15 m
Gestión Economía
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