The Customer Voice Por arte de portada

The Customer Voice

De: Phani and Mala
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  • Resumen

  • Welcome to The Customer Voice podcast page! Tune in as our hosts CEO, Phani Kolaraja, and CPO, Mala Ramakrishnan, engage in riveting discussions around the latest topics in the ever-evolving content landscape. Each episode features lively discussions with industry thought leaders or insightful exchanges between Phani and Mala themselves, bringing you fresh perspectives and a behind-the-scenes look at CuVo, a leading consumer engagement platform.  The Customer Voice is not just a podcast - it's a platform where technology, innovation, and storytelling collide. Join us as we delve into the complexities of tech and media, and explore the exciting opportunities that lie ahead.
    © 2023 The Customer Voice
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Episodios
  • Customer Success at Rakuten

    Customer Success at Rakuten
    Nov 16 2023

    "Customer is King" is a corporate mantra, yet customer success often operates in silos within organizations, staffed by low-cost workers struggling to upskill. Technology supporting these teams is often outdated. Meanwhile, customer feedback pours in through various channels: app store and online store reviews, email support tickets, phone conversations at call centers, and direct broadcasts via Twitter, Instagram, Facebook, etc.

    This overload of information is challenging to follow, analyze, and summarize. However, gaining a 360-degree perspective on customers is vital for improving monetization, personalization, and reducing churn. Addressing live feedback directly in-app while users are engaged is the key to delivering a superior customer experience.

    Join us to discuss these challenges and how to leverage newer technologies and innovative processes to transform this equation with Rakuten’s VP of Customer Success, Subha Shrinivasan.
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    8 m
  • The role of AI in transforming Customer Experience in Media Products

    The role of AI in transforming Customer Experience in Media Products
    Oct 17 2023
    19 m
  • Mala Ramakrishnan, Chief Product Officer of CuVo on the IBC Accelerator Journey

    Mala Ramakrishnan, Chief Product Officer of CuVo on the IBC Accelerator Journey
    Sep 25 2023
    2 m
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