Episodios

  • The Art of Rediscovery in Consumer Insights with Jake Burghardt, Consultant at Integration Research

    The Art of Rediscovery in Consumer Insights with Jake Burghardt, Consultant at Integration Research
    Oct 16 2025
    You probably don’t need another study. You need to use the ones you already paid for. Every year, good insights get lost in slide decks, folders, and “we’ll come back to this later.”

    In this episode, Jake Burghardt, former Amazon research leader, now at IntegratingResearch.com shows how to rescue the gold that’s already in your archive. We talk about why teams keep re-asking the same questions, how to turn a 30-page report into a one-page keeper, and simple habits that bring insights into the room when decisions are made. If you lead consumer insights, this is a gentle but firm nudge: less chasing new data, more making your best work usable, visible, and hard to ignore.
    • A quick test for when an “old” insight is still useful and when it’s not.
    • A weekly “rediscovery” habit that surfaces past insights right before planning.
    • Easy ways to show impact (without buying another tool or building a dashboard).
    • Where to plug insights into briefs, roadmaps, and OKRs so they shape decisions.
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    56 m
  • How to Make Data People Trust with Stephanie Clapham, Director of Research of Latana

    How to Make Data People Trust with Stephanie Clapham, Director of Research of Latana
    Oct 2 2025
    Consumer data is losing its credibility and it’s not just because of bots. For years, incentivized surveys and outdated methods have been quietly warping the truth, leaving brands guessing about what customers really think.

    In this episode, Stephanie Clapham, Director of Research at Latana, tells us why the old ways aren’t working and what’s replacing them. She shares how her team is ditching tired panel systems for fresh, ad-based sampling that finds real people in their real environments, no incentives, no professional survey takers. Steph lays out how brands can earn back trust and uncover insights they can truly stand behind.

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    45 m
  • Leaders Panel: The Path to Insight Excellence with Kristi Brown, Michelle Sullivan, & Kristen Oeljtenbruns

    Leaders Panel: The Path to Insight Excellence with Kristi Brown, Michelle Sullivan, & Kristen Oeljtenbruns
    Sep 18 2025
    Insight teams are at a crossroads: stay safe and stay small, or take bold steps to become strategic growth drivers.

    In this special live episode of The Insighter’s Club Podcast, we bring together three trailblazing leaders who are shaping the future of consumer insights. Recorded at The Stravito Insight Summit in Austin, Texas, Kristi Brown (Chick-fil-A), Michelle Sullivan (Target, General Mills) and Kristen Oeltjenbruns (Cargill) sit down to explore the path to insight excellence.

    In this candid conversation, we tackle some pressing industry issues:


    • Why are insights teams still stuck in silos, and how can we break these barriers once and for all?
    • Why delivering data alone is no longer enough and how to transform it into actionable storytelling.
    • What’s the secret to embedding insights throughout your organization without losing ownership or control?
    • Why democratizing insights is the key to the future and how gatekeeping can limit your career growth.

    If you're passionate about amplifying your impact as an insights professional, this episode is a call-to-action to elevate your approach and make a lasting impact across your business.

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    55 m
  • Building Trust Through Insight with Jane Frost CBE, CEO of the Market Research Society

    Building Trust Through Insight with Jane Frost CBE, CEO of the Market Research Society
    Sep 4 2025
    Too often, insight teams are asked to deliver fast answers, neglecting the time, tools, or trust to get them right. The cost of that remains usually invisible – until it’s not.

    In this episode, Jane Frost CBE, CEO of the Market Research Society, digs into why the true job of insight professionals is synthesis, not exclusively analysis, and what it takes to move from being data providers to trusted strategic advisors in today’s organizations. We also discuss:
    • Why great insight is built on connection.
    • The importance of stakeholder relationships
    • How treating insights as reusable assets strengthens long-term decisions
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    35 m
  • 2025 Mid-year Review with Thor Olof Philogène

    2025 Mid-year Review with Thor Olof Philogène
    Jul 3 2025
    In this special episode, Thor Olof Philogène, Founder & CEO of Stravito, returns to the show to explore the biggest shifts reshaping the insights function in 2025. He and Ross take stock of a turbulent and transformative first half of the year, digging into what it really takes to move from one-off reports to insight systems that inform, influence, and endure.

    They discuss:
    • The difference between insight that explains and insight that transforms.
    • How AI can either flatten or enhance insight, depending on how it's used.
    • How to turn one-off findings into long-term strategic assets.
    • The 3 skills insight leaders need to drive change across silos.
    • And more!
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    35 m
  • The Strategic Value of Simple Insight Communication with Evan Williams, Founder at Perennial Mind

    The Strategic Value of Simple Insight Communication with Evan Williams, Founder at Perennial Mind
    Jun 19 2025
    Even the smartest insight is useless if it can’t cut through, move people, or drive action. In this episode, Evan Williams, Founder at Perennial Mind and former insights leader at Uber, Mondelēz, and General Mills, breaks down what most insight teams get wrong when trying to make their work stick. Ross and Evan talk about why simplifying insights doesn’t mean watering them down, how AI can help but not replace human thinking, and why great storytelling is often more powerful than another dashboard.

    We also cover:
    • How simplification plays a crucial role in cutting through, but requires serious skill and careful thought.
    • Why AI’s inability to extrapolate like a human, because of its lack of goal awareness, is a strategic risk.
    • The importance of insight teams as R&D rather than validators.
    • Why written communication is the most under-leveraged skill in the insights function, and the fastest path to real influence.
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    45 m
  • Human-Led Insight in the Age of AI with Febronia Ruocco, Global Strategic Insights & Analytics Director

    Human-Led Insight in the Age of AI with Febronia Ruocco, Global Strategic Insights & Analytics Director
    Jun 5 2025
    As AI becomes more embedded in decision-making, insight teams face the quiet but urgent challenge of keeping up with tech while proving their strategic value across the business.

    In this episode, Febronia Ruocco, Global Strategic Insights & Analytics Director, returns to the show to share how the role of insight is evolving in the current AI era. She makes the case for decoupling insight from its traditional marketing home and positioning it as an independent, commercially focused function that partners across the organization.

    We also cover:
    • How to balance AI-enabled speed with strategic depth
    • Why tailoring your message to each stakeholder makes the difference
    • The risks of relying too heavily on generative AI
    • How bold insight leadership can influence commercial outcomes
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    34 m
  • Becoming a Co-Pilot to the Business with Nick Graham, Founder of Vertemis

    Becoming a Co-Pilot to the Business with Nick Graham, Founder of Vertemis
    May 22 2025
    What if the voice of the customer mindset is holding you back?

    In this episode, Nick Graham, Founder of Vertemis, and former senior insights leader at companies like PepsiCo and Mondelēz, draws on his 20+ years of experience turning insights into business impact. He breaks down why research often fails to land and what shifts you can make to more effectively drive influence.

    We also discuss:
    • Why great research doesn’t always equal impactful research
    • The importance of starting with the business problem
    • The value of storytelling and meaningful stakeholder relationships
    • How AI is reshaping insights work
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    50 m