Summary
In this episode of the Contact Exec Podcast, host Robert Zimmerman welcomes Cameron Page, the CEO and founder of ClearStory.
A company that aims to streamline the change order process in construction.
They discuss the evolution of ClearStory from its original name, X-Tracker, to its current branding, which reflects its mission to bring transparency and clarity to construction paperwork.
Cameron shares his journey from being a project manager to identifying the inefficiencies in the change order process, which led to the creation of ClearStory.
He emphasizes the importance of real-time communication and the challenges faced by project managers in tracking costs and managing change orders effectively.
Cameron elaborates on the three main workstreams involved in change orders:
forward pricing,
time and material (T&M) work,
and surprise change orders.
He highlights the manual processes that often lead to delays and miscommunication, stressing the need for a more efficient system.
The conversation also touches on the importance of technology adoption in the construction industry, particularly in light of the COVID-19 pandemic, and how ClearStory aims to bridge the gap between general contractors and subcontractors by providing a unified platform for managing change orders.
The episode concludes with Cameron sharing insights on the future of construction technology and the necessity for industry professionals to adapt to new tools and workflows.
ClearStory, construction technology, change orders, project management, construction industry, efficiency, transparency, digital transformation, subcontractors, general contractors
Takeaways
"The challenge of change orders is that the nature of the tools for how we communicate and share change orders is not very real time."
"If you want to get paid for the change orders, the best thing you can do is reduce your cycle time for processing and sending the associated costs."
"The job of a good software provider is to help drive best practice and good workflow."
"You can't force software on people to try and reinvent the wheel and change their core workflows and processes, because it won't scale."
"The more clearly and quickly you can communicate that change, the better off you're going to be."
Transforming Change Orders: The ClearStory Revolution
"A clear story is an architectural window."
"I wanted to know what our true cost exposure was."
"If you want to get paid for the change orders, reduce your cycle time."
Chapters
00:00 Introduction to ClearStory and Its Evolution
02:03 Identifying the Change Order Challenge
05:57 Understanding Change Order Workstreams
11:52 The Importance of Real-Time Communication
19:42 The Role of Technology in Construction
29:30 Building a Unified Platform for Change Orders
39:32 Future of Construction Technology and Adaptation