The Complexity of Multi-Service Organizations

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What does it take to lead in one of the most complex corners of healthcare?
In this crossover episode with TCNtalks, we delve into the complexities of leadership in healthcare, particularly in hospice and multi-service settings.

Rebecca Ramsay and Mark Jarman-Howe, two dynamic leaders who are navigating the evolving world of hospice and multi-service healthcare with vision and heart, share their experiences in managing diverse service lines, emphasizing the importance of culture, workforce resilience, and community engagement.

Rebecca and Mark discuss the challenges of balancing mission and margin while fostering innovation and collaboration. The conversation underscores the importance of strategic planning, mentorship, and understanding regulatory frameworks to navigate the healthcare landscape effectively.

Highlights:

• Leading through culture and community
• Managing diverse service lines under pressure
• Innovating within regulatory constraints
• The power of mentorship and planning for long-term impact

This episode is a powerful listen for anyone passionate about healthcare leadership.

Guest:

Rebecca Ramsay, Chief Executive Officer of Housecall Providers in Portland, Oregon

Mark Jarman-Howe, Chief Executive of St Helena Hospice, based in Colchester, England

The Anatomy of Leadership podcast explores the art and science of leadership through candid, insightful conversations with thought leaders, innovators, and change-makers from a variety of industries. Hosted by Chris Comeaux, each episode dives into the mindsets, habits, and strategies that empower leaders to thrive in complex, fast-changing environments. With topics ranging from organizational culture and emotional intelligence to navigating disruption and inspiring teams, the show blends real-world stories with practical takeaways. The goal is simple yet ambitious: to equip leaders at every level with the tools, perspectives, and inspiration they need to lead with vision, empathy, and impact.

https://www.teleioscn.org/anatomy-of-leadership