Your host, Chris Tidball, talks with the Director and Sr. Counsel of Markel Group, Phyllis Modlin. Phyllis discusses the intricacies of construction defect litigation, common property damage issues, and the insurance industry's evolving responses.

Phyllis highlights the rise in construction defect claims, the importance of adhering to building codes, and the cyclical nature of insurance exclusions. She also addresses trends in claims frequency and severity, emphasizing the extended statute of limitations for defect claims.

To learn more about Phyllis' work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Owner of Metro Claims & Risk Mgmt, Dwight Geddes. Dwight shares his unconventional entry into the claims industry and discusses the rampant issue of insurance fraud in New York, highlighting the involvement of organized crime, such as the Russian mafia.

He explains the challenges of prosecuting fraud and the economic factors that drive opportunistic fraud. Dwight advocates for a multi-tiered approach to combating fraud, emphasizing aggressive investigations and accountability for all parties involved, including attorneys and medical providers.

To learn more about Dwight's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Team Lead of Gallagher Bassett, Christa Johnson. Christa discusses the rising threat of cyber attacks, including ransomware and business email compromises.

Christa explains her team's role in managing these claims and highlights the financial and operational impacts of such incidents. The episode emphasizes the importance of cyber hygiene, robust backup systems, and incident response plans. Christa also addresses the evolving tactics of cybercriminals, the role of human error, and provides practical advice on password management and multi-factor authentication to mitigate cyber risks.

To learn more about Christa's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Director of Risk Management at Marriott Vacations Worldwide, Angela Cabado. Angela discusses her transition from a workers' compensation adjuster to a risk management expert, emphasizing the importance of understanding the claims process in the vacation ownership industry.

She highlights trends such as medical inflation and litigation, and the differences in claims handling between the U.S. and other countries. Angela also addresses the challenges of managing claims, the impact of socio-economic factors on fraud, and the role of data analysis.

To learn more about Angela's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Founder of Rising Insurance Star Executives, Amy Cooper. Amy highlights Rising Insurance Star Executives's mission to support early career professionals through mentorship, leadership summits, and educational events.

Amy shares her unexpected journey into insurance and emphasizes the importance of attracting new talent, adapting to technological advancements like AI, and maintaining professional relationships. The episode also explores generational shifts in work values, the return to in-person work, and the global reach of Rising Insurance Star Executives, aiming to reshape the perception of insurance careers.

To learn more about Amy's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Consultant Expert of Suite 200 Solutions, Lawrence Beemer. Lawrence shares his career journey, the evolution of claims investigations, and the challenges faced by modern claims adjusters.

He emphasizes the importance of thorough investigations and proper training for new attorneys and adjusters. Lawrence also touches on financial incentives that can lead to dishonesty in claims. Lawrence's insights aim to enhance understanding and effectiveness in claims management within the insurance industry.

To learn more about Lawrence's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the President of CLM Alliance, Susan Wisbey-Smith. Susan and Chris discuss the insurance industry’s challenges, including talent shortages, an aging workforce, and consumer education.

Susan highlights CLM’s efforts to build community, attract younger professionals, and address staffing issues. The conversation also covers the impact of third-party litigation funding, legislative reforms, and the importance of educating consumers about insurance. The episode emphasizes collaboration, education, and innovation as keys to improving the industry’s future.

To learn more about Susan's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Managing Partner of Arizona and Washington at Tyson & Mendes, Sitar Bhatt. Sitar discusses his role in overseeing the firm's operations across multiple states. He emphasizes the importance of education, collaboration, and consistency in the legal and insurance defense industry.

Sitar shares insights from an annual conference, highlighting the significance of teamwork and proactive strategies in handling claims. Sitar discusses the challenges within the insurance defense sector, including the impact of the plaintiff's bar and the necessity for early investigation and collaboration between claims professionals and defense attorneys.

To learn more about Sitar's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.