In this special joint episode, Ashton Kirsch and Chris Tidball—hosts of the Subrogation Support Network and Claims Hunter podcasts—combine their expertise to discuss key challenges and trends in the subrogation and claims industry.

They explore the importance of training, early claim identification, and balancing technology with human expertise. Ashton and Chris share real-world stories, highlight missed recovery opportunities, and emphasize the need for industry collaboration, process improvement, and adapting to emerging issues like autonomous vehicles and litigation funding.

To learn more about Ashton's work, click HERE and HERE.

To learn more about Chris' work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the CEO at ClaimConnectIQ, Jeanette Hernandez. Jeanette discusses her career journey, the creation of ClaimConnectIQ—a platform connecting claims professionals with vetted service providers—and her work with AMA Roundtables, which foster industry collaboration.

She explores talent shortages, the evolving insurer-service provider relationship, and the competitive challenges insurers face against the more collaborative plaintiff bar. Emphasizing the need for greater industry cooperation.

To learn more about Jeanette's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Head of Liability, North America at Gallagher Bassett, Gary Leonard. Gary shares his unconventional path into the claims industry, insights from his private investigation background, and the importance of timely investigations and clear communication.

He covers challenges faced by claims adjusters, the impact of fraud, and the need for better training. Gary offers practical strategies for improving liability claim outcomes, emphasizing early investigation, transparent communication, and prompt resolution.

To learn more about Gary's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Partner of Collins + Collins, Howard Franco Jr., Esq. Howard explains the benefits and challenges of repurposing malls, including implications for the insurance industry and community revitalization.

He shares examples of successful projects and emphasizes the need for creative, collaborative approaches to housing shortages, encouraging listeners to consider innovative solutions for sustainable, affordable living.

To learn more about Howard's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Managing Partners and Shareholder at Bohyer, Erickson, Beaudette & Tranel, Erin Erickson and Paul Tranel. Erin and Paul highlight recent legal trends, legislative changes, and the impact of new residents on jury verdicts.

They also cover the firm’s national recognition, the advanced pay rule, and the effects of litigation funding.

To learn more about Erin and Paul's work, click HERE, HERE, and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Claims Consultant of Golden Bear Insurance Company, Alexandra Santo. Alexandra discusses her transition from practicing law to working in insurance, highlighting the variety and flexibility of her current role.

She shares insights into handling general liability, cannabis, and legal malpractice claims, including unique challenges and memorable cases.

To learn more about Alexandra's work, click HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Director and Sr. Counsel of Markel Group, Phyllis Modlin. Phyllis discusses the intricacies of construction defect litigation, common property damage issues, and the insurance industry's evolving responses.

Phyllis highlights the rise in construction defect claims, the importance of adhering to building codes, and the cyclical nature of insurance exclusions. She also addresses trends in claims frequency and severity, emphasizing the extended statute of limitations for defect claims.

To learn more about Phyllis' work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Owner of Metro Claims & Risk Mgmt, Dwight Geddes. Dwight shares his unconventional entry into the claims industry and discusses the rampant issue of insurance fraud in New York, highlighting the involvement of organized crime, such as the Russian mafia.

He explains the challenges of prosecuting fraud and the economic factors that drive opportunistic fraud. Dwight advocates for a multi-tiered approach to combating fraud, emphasizing aggressive investigations and accountability for all parties involved, including attorneys and medical providers.

To learn more about Dwight's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.