Your host, Chris Tidball, talks with the Assistant Vice President, Risk Management-Claims at Marriott Vacations Worldwide, Cade Williams. Cade discusses his career in insurance and the operations of Marriott's timeshare properties.

He explores the evolution of timeshares, now offering flexible points systems, and the company's global reach with 120 resorts. Cade shares his career journey, from studying insurance at the University of Alabama to his current role. He touches on the nature of claims in the vacation property sector, including recent challenges like the Maui wildfires.

To learn more about Cade's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Divisional Sr. Vice President of Great American Insurance Group, Ronald Morrison. Ronald shares his unique journey into the insurance industry, starting as a field adjuster after initially aiming to become a major league umpire.

He discusses Great American Insurance Group's focus on integrity and specialized products, and recounts experiences handling claims, notably during the 2017 California wildfires. The conversation also covers wildfire risk mitigation, the impact of litigation trends, and the use of technology in insurance. Ronald envisions a future with closer insurer-defense firm collaborations and outcome-based compensation models, emphasizing continuous adaptation in the industry.

To learn more about Ronald's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Managing Partner- New York Office at Kahana Feld, Jeff Miragliotta. Jeff delves into New York's strict liability laws, recent legal developments, and the challenges of handling claims.

Jeff highlights the role of third-party litigation funding, the prevalence of fraud in the construction industry, and the importance of collaboration among defense firms. The episode concludes with advice for insurance carriers and an overview of Kahana Feld's services, emphasizing the need for proactive communication and teamwork.

To learn more about Jeff's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the VP of Business Development at Brown & Joseph, Joe Falletti. Joe shares his journey in the insurance industry, starting as a skip tracer and advancing through various roles.

The discussion highlights Brown & Joseph's specialized approach to insurance collections, focusing on recovering unpaid premiums and managing discrepancies. Joe emphasizes the importance of data and technology in their operations and shares intriguing stories from his experience.

To learn more about Joe's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Claims Leader and Special Investigations Leader of Frontline Insurance, Richard Wickliffe. Richard shares his journey in the industry, focusing on his experience managing special investigation units and tackling insurance fraud. He recounts notable cases, including the infamous Sun Gym gang incident, and discusses the significant impact of fraud on insurance premiums. Richard also explores the evolving nature of fraud, particularly cybercrime, and emphasizes the importance of awareness and education. Richard's new book, "You Paid for This," aims to inform consumers about various fraud schemes and their hidden costs.

To learn more about Richard's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Senior Vice President of Sapiens, Gayle Herbkersman. Gayle's path into the insurance industry is a testament to the power of experience and the drive for process efficiency. With a rich background in insurance software, Gayle has witnessed first-hand the pivotal role emerging technologies play in shaping the industry. Gayle shed light on Sapiens' mission as a global insurance software and services company. Sapiens stands out in the market by offering robust platforms for life and annuity as well as property and casualty carriers.

One of the key takeaways from the conversation was the critical integration of digital portals and advanced analytics. Gayle underscored how these tools are not just fancy add-ons but essential components that significantly improve business results. She also provided a deep dive into the challenges and opportunities within the P&C space, especially in the realm of claims management.

To learn more about Gayle's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Regional Managing Attorney and General Counsel of Vernis & Bowling, Ian Matthes. Ian's path into the insurance world was both intriguing and instructive. He began his career at an insurance defense litigation firm in Atlanta, Georgia, which laid the foundation for his deep understanding of the industry. His journey took him through various roles at a regional carrier and AIG before he found his niche at Vernon and Bowling. Here, Ian has played a pivotal role in firm management and has been a vocal advocate for insurance-related and risk-management topics.

To learn more about Ian's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

Your host, Chris Tidball, talks with the Founder and President of Suite 200 Solutions, Taylor Smith. The conversation began with an exploration of the study conducted by Suite 200 Solutions—the research aimed to understand the hurdles that insurance defense attorneys encounter in their practice. Taylor delved into the findings, it became clear that the legal industry is grappling with issues that affect not only the professionals within it but also the clients they serve.

Taylor provided an in-depth analysis of the study's results. He discussed several key points that stood out, including the evolving expectations of clients and the pressure on legal firms to deliver results more efficiently. The study highlighted how these expectations transform the way legal services are provided.

One of the most striking revelations was the impact of technology on the legal profession. Taylor examined how digital tools and platforms revolutionize case management and client communication. Taylor emphasized the importance of embracing these changes to stay competitive and meet the demands of a rapidly evolving industry.

To learn more about Taylor's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.