The Calm in the Chaos: Navigating Anger ft. Sven Pleger

On this episode, Derrick invites Sven Pleger from Performance Psychology on The Process Fixer podcast, to discuss not only the value of therapy when it comes to your professional life, but the ways in which therapy can help us to navigate difficult client relations.

These psychological insights can help us better empathize with the frustrations of customers and clients, paving the way for a more productive dialogue. Sven’s fascinating insights into human behavior make this episode a must-watch!

Show Notes -

00:00 - 01:18 - Intro to Sven

01:18 - 04:51 - Understanding Client Pain

04:51 - 10:04 - Setting the Tone

10:04 - 13:24 - Insurance Frustrations

13:24 - 21:25 - Deescalation and Calming Techniques

21:25 - 30:35 - Training Your Mind

29:15 - 30:35 - Outro