The CX Podcast R&R Podcast Por Rhian Huxtable & Richard Knight arte de portada

The CX Podcast R&R

The CX Podcast R&R

De: Rhian Huxtable & Richard Knight
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Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers. Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.Rhian Huxtable & Richard Knight Economía
Episodios
  • Episode 84 - CX in 2026 with Jonathan Winchester, founder and CEO of insight6

    Episode 84 - CX in 2026 with Jonathan Winchester, founder and CEO of insight6
    Dec 11 2025

    In this episode, Richard and Rhian warble with the founder and head honcho at insight6, Jonathan Winchester. They talk all about how insight6 came into being and what things are looking like for 2026 on the CX battlefield!

    Tune in and gather ideas and insights for your CX delivery in 2026!

    This an insight6 production for more information go to: www.insight6.com
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    34 m
  • Episode 83 - Taking CX to the next level with Alistair Tudor From Stephens' Scown Solicitors

    Episode 83 - Taking CX to the next level with Alistair Tudor From Stephens' Scown Solicitors
    Sep 29 2025

    In this episode Richard and Rhian warble with Alistair Tudor from Stephens' Scown, a regional law firm with offices across the south-west of England.

    Alistair shares how as Head of Transformation and Client Delivery, he has worked with the team at Stephens' Scown to deliver world-class client experiences. He reveals the stages of transformation and tips on how to delight clients and customers,

    The CX Podcast R&R is brought to you by www.insight6.com
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    32 m
  • Episode 82 - How random is your CX?

    Episode 82 - How random is your CX?
    Aug 8 2025

    In this episode Rhian and Richard warble about random versus intentional and differentiated customer experience. They provide insight into the impact of random customer experience on revenue and delve into the latest data from the insight6 professional services sector report - how well do legal, accountancy, financial and property firms handle initial enquiries?

    The full enquiry handling report is available to download HERE

    The CX Podcast R&R is produced by insight6
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    23 m
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