The CX Live! Episode 88: The EBC-as-a-Service: How Design and Innovation Turn Challenges into Opportunities
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The CX Live! Episode 88: The EBC-as-a-Service: How Design and Innovation Turn Challenges into Opportunities
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In our latest episode, John Morley, Principal of John Morley Co and CEP Innovation Coach with GoProBriefings.com, shares how EBCs/CEPs are the ultimate innovation engines within organizations, driving new value through fresh insights. From his years managing the EMC EBC Program and work in Design and Innovation, John outlines numerous ways to position and deliver EBC-as-a-Service, seen as a business and the complete value differentiator it is.
Highlights
- Design Thinking - desirable, feasible, viable
- Value Proposition Canvas - customer wants to achieve, what’s in their way?
- “Brokering” experiences - framework designed within EMC Program
- EBC-as-a-Business - program intention, business model canvas, innovation
- EBCs/CEPs are Innovators - new value from new insights (example: VCE)
- 3 Types (Horizons) - revenue, transformation, futures
- EBCs/CEPs - reduce cost and complexity for sales teams
- Design - identify, codify, make repeatable
- Codify: 5 elements of strategy, design offering, streamline operations
Resources
- ‘Move Fast, Break Shit, Burn Out’
- ‘Design a Better Business: New Tools, Skills, and Mindset for Strategy and Innovation’
- ‘Innovation Accounting: A Practical Guide For Measuring Your Innovation Ecosystem's Performance’
- Ten Types of Innovation: The Discipline of Building Breakthroughs
Guest Thought Leader
John Morley, Principal of John Morley Com, CEP Innovation Coach with GoProBriefings.com
John helps forward-looking leaders and organizations rapidly realize exponential value through the investments they have already made – in their existing people and resources. He focuses on generating net new value by looking beyond problems to reimagine the impact we can create when we reframe challenges as opportunities. John’s expertise lies in being an intrapreneur and program leader, where he leverages his skills in innovation, design, data science, and AI to resolve complex challenges. He credits what he works on now to the skills and the relationships he learned to value and grow while working in CEPs.